Penticton Honda

Used car purchase Sold with a dead battery that wouldnt hold a charge left us stranded at KGH at night within a couple of weeks of purchase, that meant no power steerin Sold with a dead battery that wouldnt hold a charge left us stranded at KGH at night within a couple of weeks of purchase, that meant no power steering and not drivable - was told take it to the garage and they would address it - well they did that by refusing to pay the $300 bill. Resolved Elias called,apologised and has agreed to cover charges. You buy from a dealer as you expect a little backup! We feel a lot more positive about our experience now. Thank you Penticton Honda More

Nice place Treated good and fair. Work done in a timely manner. Lounge area to wait in and neat lobby display of car. Overall pretty decent ecperience. Treated good and fair. Work done in a timely manner. Lounge area to wait in and neat lobby display of car. Overall pretty decent ecperience. More

Honda quoted me over $1,300.00 to repair my AC I had my wife take our CRV into Honda to get the AC diagnosed for not functioning, they came back and gave her a quote for over $1,300.00, they said t I had my wife take our CRV into Honda to get the AC diagnosed for not functioning, they came back and gave her a quote for over $1,300.00, they said the clutch needed to be replaced and the system would have to be recharged, parts and labour ++++. We were then trying to decide to trade it in our get repaired, I didn't quite understand why it needed all that was suggested, maybe they had to remove the compressor so they would have to evacuate the system then charge it up after replacing the clutch. I have changed many AC clutches and never had to remove the compressor to do such a task. I decided to get a second opinion and found a local shop, booked an appointment, they diognosed the system and a grand total of $67.00 later they replaced the clutch relay and system is working as it should. My beef is you take your vehicle to the dealer as they should be the experts for their product and they are not in this case, or they are taking advantage of a woman who does not know any better and would pay that price In short they have lost my trust, as the ols saying goes you get good service you tell a few friends, you get poor service or ripped of YOU TELL EVERYONE. The shop that did the correct diognose said they had a customer that had a quote from Penticton Honda for over $1,000.00 to fix their AC and it was fixed for much much less, obviously not the first time Honda has done this. I will not be able to give a star rating because there is no negative stars More

Fantastic Service I found the parts and service department -Tommy Leung in particular to have amazing knowledge and customer service. He was enthusiastic about helping I found the parts and service department -Tommy Leung in particular to have amazing knowledge and customer service. He was enthusiastic about helping me when I was a frazzled mess and I appreciate that he took the time to search out several sources to find the parts I needed when my vehicle was giving me trouble. I highly recommend Penticton Honda and Tommy Leung for your vehicle requirements. More

Very Satisfying Purchase of a Used Vehicle Purchased a vehicle from John Mitten recently at this dealer, I received the best service of all the dealerships I had gone too. The vehicle was also Purchased a vehicle from John Mitten recently at this dealer, I received the best service of all the dealerships I had gone too. The vehicle was also much nicer than shown in the ad. Making the journey from Vancouver to Penticton well worth the drive. I highly recommend visiting them when looking for a new or used vehicle as you will not be disappointed! More

Honda Recall This past week we brought in my 92 year old father's 2015 Honda for a recall. From the original phone call to make the appointment, to bringing the This past week we brought in my 92 year old father's 2015 Honda for a recall. From the original phone call to make the appointment, to bringing the vehicle in, we were very happy with the service department. We were early for the appointment and were brought in right away. Great service, great coffee and warm friendly staff. Thank you!! More

Work NOT needed! I took my Accord in for a recall driver's airbag replacement in May. The service advisor called to say the car was ready and that the transmission fl I took my Accord in for a recall driver's airbag replacement in May. The service advisor called to say the car was ready and that the transmission fluid was dirty and should be replaced. When I picked up the car it stated under "Work Recommended and not performed" "Replace transmission fluid" When I got home, I examined the transmission fluid which was perfectly clear and clean - not surprising, because my mechanic HAD ALREADY REPLACED IT JUST 12 WEEKS AGO! More

Great service I would like to thank Randy Curry for taking such good care of me .... My Odessy broke down while on holidays in July, and I am so grateful that they I would like to thank Randy Curry for taking such good care of me .... My Odessy broke down while on holidays in July, and I am so grateful that they fit me in and had my vehicle ready to go by the afternoon !!! Kathleen O'Reilly Calgary More

Far and few between We had to bring our Odyssey in while on vacation only to find out it required significant engine work . . . replacing the piston rings, spark plugs, e We had to bring our Odyssey in while on vacation only to find out it required significant engine work . . . replacing the piston rings, spark plugs, etc. The service department provided what I consider outstanding service. The technician came in early to make sure our vehicle would be ready before we left, provided us with a courtesy vehicle, etc. All parts & labour ended up being covered by warranty as well. Service like this is few and far between these days. Thank you to Penticton Honda's Service Department. More

Broke a brake calliper on my vehicle Took my 2007 Pilot there for servicing - a routine brake fluid flush. In the process of bleeding the new fluid, a bleeder screw and brake calliper we Took my 2007 Pilot there for servicing - a routine brake fluid flush. In the process of bleeding the new fluid, a bleeder screw and brake calliper were broken by the technician, and I was charged an additional $230 for the job, doubling the quoted charge for the work I had done. I paid on the spot but after doing my research, found that this was an avoidable situation which any experienced mechanic would know to avoid. When I complained to the service department, they offered to cover 50% of the charge with a credit on my account. He blamed the damage on a faulty part. So, I contacted Honda Canada, who would accept no responsibility and blamed the mechanic/dealership. That's it. I'm done. I'm selling the Pilot and Honda has lost a long time Honda customer. I've had 3 civics, an odyssey and the pilot in my lifetime. I'm sick of being overcharged for servicing, but I always told myself that if I always serviced my vehicles at the dealer, this sort of situation would never happen - I was proven wrong at Penticton Honda. I have had good results dealing with Honda Canada in the past, but not this time. Something has changed there, and no consideration for how to treat a loyal Honda customer. More