Penticton Honda

Warning! !! Buyer be ware!!! We just purchased a Honda CRV Sport Hybrid and got ripped off big time.They advertise this particular modal for $45,900 adding th !! Buyer be ware!!! We just purchased a Honda CRV Sport Hybrid and got ripped off big time.They advertise this particular modal for $45,900 adding the safety and security fee $997, Finacial papers $999 adding the air cond. charge, Tire Tax, gas tax, eco fee, PPSA etc. would come to$47-48,000. The most important amount was the trade in value of our vehicle. They promised $27,500 and they only put $24,553 in the sales contract. Major blow to the bottom line. On the sales contract they did not start with $45,900 they started at $48,000 adding again all the charges described above. If that is not enough gauging the finance guy added Extended Warranty $3,238, 3M protective film $2000, Floor mats$599 without explaining or showing the charges that they have added. I confronted all, finance manager, used car manager, General sales manager to no avail. Cancelling the extended warranty, they never gave me a new sales contract showing that $3,238 payment was cancelled and taken off the total, so all the extra tax charges still on. I will never go back ever again because of the sinister minded management creating and adding to the bill secret charges, without telling us customers. Just in case you will use this no good dealership in the future please question everything the used car manager and the financial manager tells you and ask twice because they lied to us with a straight face with total disregard and they can do that to anyone. More

In July, I paid cash for my 2025 CR-V Touring Hybrid only to discover a lien had been placed on the car due to an error by Penticton Honda in submitting the wrong VIN number (mine) on a similar car to CIBC. to discover a lien had been placed on the car due to an error by Penticton Honda in submitting the wrong VIN number (mine) on a similar car to CIBC. Instead of the correct VIN for their vehicle, my the VIN number from my vehicle was sent to CIBC for a loan by a different buyer. I have no idea how long it will take to correct the mistake. Meanwhile I’m responsible if the buyer defaults on his payments. No apology for the error. They tried to blame the bank. Nobody took responsibility for the mistake. Also I bought a winter tire package then, expecting to have a choice of tire. They just went ahead and chose the wheel size and tires without consulting me. Very disappointing experience! More

We are so happy with our new Passport and will recommend Penticton Honda. The customer service was exceptional Penticton Honda. The customer service was exceptional More

Great experience buying my new CR-V! The team was friendly, helpful, and made the whole process quick and stress-free. Highly recommend Penticton Honda ! The team was friendly, helpful, and made the whole process quick and stress-free. Highly recommend Penticton Honda ! More

Theo provide exceptional help throughout our new ride selection process. He took the time to understand our preferences and guide us in finding the perfect color and comfort features to match our needs. selection process. He took the time to understand our preferences and guide us in finding the perfect color and comfort features to match our needs. There were a few bumps along the way on the financial side, but Theo stepped in as a great mediator between us and the finance team, helping to smooth things out with patience and professionalism. We truly appreciate all of your help and dedication to customer service. Yes-we absolutely love our new ride and the comfort it brings to our family. Thank you , Theo and Karan More

Do not go to this dealership! ! I purchased a car back in 2012 and the service was great, just purchased another a year ago and the service was terrible. They are dishonest and rud ! I purchased a car back in 2012 and the service was great, just purchased another a year ago and the service was terrible. They are dishonest and rude. I was suckered into buying extra warrantee, being told it didn’t matter what happened to my car, it would be coveted for 2 years. Nope, it was a lie. My bad, I should have read through the fine print and not believe a sales person! I received 2 free oil changes, my last one was less than a month ago and a different mechanic just told me it doesn’t appear my oil was changed. More

purchased a suv from Ryan Clark and was very satisfied with the service. Staff are friendly and helpful and not pushy at all. Enjoy my buying experience. with the service. Staff are friendly and helpful and not pushy at all. Enjoy my buying experience. More

I recently purchased a car from Penticton Honda and had a very frustrating experience. Since I live four hours away from the dealership, I had to negotiate the price over the phone. We agreed on a price whic very frustrating experience. Since I live four hours away from the dealership, I had to negotiate the price over the phone. We agreed on a price which included all the dealer’s fees. However, after driving four hours to the dealership, I was given a higher price than what we had agreed on. After questioning the discrepancy, the finance manager confirmed the correct price with the sales department. They acknowledged the mistake but said it was too late to fix it that day because the dealership was closing soon and any changes would have to go through the bank. I was told they would transfer me the difference the following week. This was the second vehicle I purchased from Penticton Honda, and I had a good experience the first time, so I trusted them. Unfortunately, that trust was misplaced. I never received the promised reimbursement. Instead, I was contacted and told they would not be paying me the difference after all. When I asked to speak with a manager, Jesse called me and dismissed my concerns. He told me I had gotten a good deal and should be happy with it, and that the staff should not have made any promises to me — effectively blaming the staff while refusing to honor their word. This dealership is dishonest and unethical. Even as a returning customer, they treated me with disregard and failed to take responsibility for their mistake. I would strongly caution anyone considering doing business with them — make sure to get everything in writing and be prepared for promises that won’t be kept. More

Great experience at Penticton Honda with Ryan Clark, Pat and the sales team. Friendly, respectful, knowledgeable, and professional. Highly recommend to buy your next vehicle at Penticton Honda! Thank you sa and the sales team. Friendly, respectful, knowledgeable, and professional. Highly recommend to buy your next vehicle at Penticton Honda! Thank you sales team! More

Will not go back there. They charged me for work on something that did not exist on my car. My car does not have a manual wiper delay system yet they inspected it and charge They charged me for work on something that did not exist on my car. My car does not have a manual wiper delay system yet they inspected it and charged me for the work. General Manager promised to reimburse me 100% the next day. Seven weeks later I haven't seen a penny. According to the British Columbia Better Business Bureau (BBB), Penticton Honda is NOT a BBB accredited business and also has an ‘F’ rating. More