Pathway Hyundai

Fantastic Customer Service! I bought a brand new Elantra at this dealership a few months back. The salesman Benjamin was attentive throughout the whole experience and has actuall I bought a brand new Elantra at this dealership a few months back. The salesman Benjamin was attentive throughout the whole experience and has actually even followed up with me since I’ve bought my car too! I am always remembered with a friendly smile when I go in to the dealership! I would highly recommend anyone in the market for a new car to visit Pathway Hyundai :) More

Easy, reliable, comforting Wonderful service from Wesley. Very helpful and comforting. Worked well with us to make sure our needs were met and we ended up in the vehicle we want Wonderful service from Wesley. Very helpful and comforting. Worked well with us to make sure our needs were met and we ended up in the vehicle we wanted More

Happy customer I had a car that died suddenly and left me stranded. I visited Pathway Hyundai after a friend recommended it and the folks really helped me out and s I had a car that died suddenly and left me stranded. I visited Pathway Hyundai after a friend recommended it and the folks really helped me out and saw me through the purchase of my first brand new car. My sales rep Wesley and the others broke all pre-conceived notions I had about car sales and were very honest and genuine when answering questions. Wesley made himself available when I had questions and followed up well after purchase to check up. I've since recommended Pathway Hyundai to two friends who have both also purchased new cars because of the experience I had. Thank you all! More

WINTER MAINTENANCE, INSTALLING SNOW TIRES, ETC. Great service. Pathway Hyundai was wonderful, as always. We had a winter maintenance schedule performed and our winter tires installed. was performed Great service. Pathway Hyundai was wonderful, as always. We had a winter maintenance schedule performed and our winter tires installed. was performed in an efficient and professional manner, and the car was washed prior to being returned to us. Thank you . More

Service done and ready on time We had appointments for oil changes (Service # 1) on 3 vehicles. Since there are renovations going on the wait time to speak to a service advisor was We had appointments for oil changes (Service # 1) on 3 vehicles. Since there are renovations going on the wait time to speak to a service advisor was a little longer. Only one lane is opened as the service waiting room was in the garage area next to the service advisors desk. There was a coffee machine near the waiting area (free of charge). The service advisor (man) was friendly and courteous. He explained well to my daughter that the USB plug is not intended to charge a cell phone but to transmit music to the vehicle audio system. He informed us that he would do his best to have the vehicles done on time. Our 3 vehicles were washed and ready on time (even much earlier for our last one), I got a call advising it was ready earlier. We appreciated their punctuality as we had other appointments that day. A big Thank You to the service advisor (man, sorry no first name) and the woman (btb Brigit) assisted us when we dropped and picked up our vehicles. More

Very bad experience Extremely rude and pushy sales by Bill Stanfield. Then they tried to rip us off by charging more on the bill of sale than what was listed on the websi Extremely rude and pushy sales by Bill Stanfield. Then they tried to rip us off by charging more on the bill of sale than what was listed on the website. Finally, sales department lied about service done to vehicle before delivery which we only found out was not done months later. Calls and emails sometimes go weeks with no answer. I will never set foot in this dealership again and I wish you luck if you choose to do so. More

Outstanding service! Pathway Hyundai was totally top notch! Jeff went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me hones Pathway Hyundai was totally top notch! Jeff went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me honest advice and suggestions but was in no way pushy whatsoever. I feel like I am part of the Hyundai family. I highly recommend Jeff Barrows to anyone who is looking for a new or used vehicle. Thanks to a great team of friendly and professional people. Suzanne More

Very rude and aggressive I am shopping for a new car. William was a very rude and aggressive manager. He made me feel unwelcome and uncomfortable. I still want to look for I am shopping for a new car. William was a very rude and aggressive manager. He made me feel unwelcome and uncomfortable. I still want to look for a new car and I am still interested in Hyundai but I will shop at another Hyundai dealership. I simply do not want to give this man any of my money. More

Excellent experience. We had a great experience dealing with Zina the sales rep. at the dealership. Zena's level of professionalism and experience were impeccable. We wou We had a great experience dealing with Zina the sales rep. at the dealership. Zena's level of professionalism and experience were impeccable. We would recommend Zina anytime. More

Terrible, disgraceful and emberassing I'm writing this while it's fresh in my mind. I was contacted, apparently "hand selected" to test drive a vehicle and receive a $50 gas card for doing I'm writing this while it's fresh in my mind. I was contacted, apparently "hand selected" to test drive a vehicle and receive a $50 gas card for doing so and that this opportunity was only tonight July 27th, 2017. I call them back and they book me an appointment for 6PM which was a busy time for my wife and I and our new baby, but we agrees that it might be worth it to check it out (mind you the appointment was set by them). I arrive 5 minutes before and tell the front counter I have an appointment with Michael. After about 10 minutes, Michael shows up and asks me about the appointment and lets me know he has two other customers and that he would see if someone else could help me, which I was fine with. We go to what appears to be the managers office and he lets the person behind the desk know that I am here for a 6 pm appointment and that he is with 2 other clients and will be awhile. The person behind the desk, which I assume is some kind of manager, calls out to one of the 4 sales people standing around if they could deal with me. One of them responds that she has an appointment in 45 minutes and asks the guy next to her who says he can't (no real reason given), and another guy (he can't as he has an appointment shortly). Another sales guy walks in and one of them asks him and he says he is jump starting a car and can't either. At this point I am feeling a bit like a hot potato, and also feeling extremely unwelcome and unwanted, which was confirmed a few minutes later. I walk away as I am feeling embarrassed, both for myself and for them. Coming from a service industry myself, I'd probably give my staff a good talking to for treating a potential client (or shall I say "hand picked" valued customer). To sort of clear the air of this rather embarrassing situation I simply step aside assuming that they will sort something out and come back with a more professional approach, but sadly that was not the case. Instead some girl comes up and basically says "would you mind coming back another day as this is more for people who are buying cars today". She asks "Are you buying a car today?" I of course feeling like I am cheap and already not welcome, give the answer that "no, I don't think ill be driving off with a vehicle tonight, but was interested in test driving as per their event that I was "hand picked" for." To which she replies "Well, in that case maybe it'd be better to re-schedule or you can wait a long time tonight, which I doubt you want to do." Again, I am cringing inside and feeling very small and very unwelcome. She does end by saying, "Do you mind if someone calls you for another appointment?" Being the kind of person I am I simply say "Yes, that's fine" though really I meant "Absolutely not and you will never see my business anytime soon!" I'll be taking my Hyundai to be serviced somewhere else where perhaps they treat you like you mean something or have some kind of value. More