Pathway Hyundai

WINTER MAINTENANCE, INSTALLING SNOW TIRES, ETC. Great service. Pathway Hyundai was wonderful, as always. We had a winter maintenance schedule performed and our winter tires installed. was performed Great service. Pathway Hyundai was wonderful, as always. We had a winter maintenance schedule performed and our winter tires installed. was performed in an efficient and professional manner, and the car was washed prior to being returned to us. Thank you . More

Service done and ready on time We had appointments for oil changes (Service # 1) on 3 vehicles. Since there are renovations going on the wait time to speak to a service advisor was We had appointments for oil changes (Service # 1) on 3 vehicles. Since there are renovations going on the wait time to speak to a service advisor was a little longer. Only one lane is opened as the service waiting room was in the garage area next to the service advisors desk. There was a coffee machine near the waiting area (free of charge). The service advisor (man) was friendly and courteous. He explained well to my daughter that the USB plug is not intended to charge a cell phone but to transmit music to the vehicle audio system. He informed us that he would do his best to have the vehicles done on time. Our 3 vehicles were washed and ready on time (even much earlier for our last one), I got a call advising it was ready earlier. We appreciated their punctuality as we had other appointments that day. A big Thank You to the service advisor (man, sorry no first name) and the woman (btb Brigit) assisted us when we dropped and picked up our vehicles. More

Very bad experience Extremely rude and pushy sales by Bill Stanfield. Then they tried to rip us off by charging more on the bill of sale than what was listed on the websi Extremely rude and pushy sales by Bill Stanfield. Then they tried to rip us off by charging more on the bill of sale than what was listed on the website. Finally, sales department lied about service done to vehicle before delivery which we only found out was not done months later. Calls and emails sometimes go weeks with no answer. I will never set foot in this dealership again and I wish you luck if you choose to do so. More

Outstanding service! Pathway Hyundai was totally top notch! Jeff went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me hones Pathway Hyundai was totally top notch! Jeff went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me honest advice and suggestions but was in no way pushy whatsoever. I feel like I am part of the Hyundai family. I highly recommend Jeff Barrows to anyone who is looking for a new or used vehicle. Thanks to a great team of friendly and professional people. Suzanne More

Very rude and aggressive I am shopping for a new car. William was a very rude and aggressive manager. He made me feel unwelcome and uncomfortable. I still want to look for I am shopping for a new car. William was a very rude and aggressive manager. He made me feel unwelcome and uncomfortable. I still want to look for a new car and I am still interested in Hyundai but I will shop at another Hyundai dealership. I simply do not want to give this man any of my money. More

Excellent experience. We had a great experience dealing with Zina the sales rep. at the dealership. Zena's level of professionalism and experience were impeccable. We wou We had a great experience dealing with Zina the sales rep. at the dealership. Zena's level of professionalism and experience were impeccable. We would recommend Zina anytime. More

Terrible, disgraceful and emberassing I'm writing this while it's fresh in my mind. I was contacted, apparently "hand selected" to test drive a vehicle and receive a $50 gas card for doing I'm writing this while it's fresh in my mind. I was contacted, apparently "hand selected" to test drive a vehicle and receive a $50 gas card for doing so and that this opportunity was only tonight July 27th, 2017. I call them back and they book me an appointment for 6PM which was a busy time for my wife and I and our new baby, but we agrees that it might be worth it to check it out (mind you the appointment was set by them). I arrive 5 minutes before and tell the front counter I have an appointment with Michael. After about 10 minutes, Michael shows up and asks me about the appointment and lets me know he has two other customers and that he would see if someone else could help me, which I was fine with. We go to what appears to be the managers office and he lets the person behind the desk know that I am here for a 6 pm appointment and that he is with 2 other clients and will be awhile. The person behind the desk, which I assume is some kind of manager, calls out to one of the 4 sales people standing around if they could deal with me. One of them responds that she has an appointment in 45 minutes and asks the guy next to her who says he can't (no real reason given), and another guy (he can't as he has an appointment shortly). Another sales guy walks in and one of them asks him and he says he is jump starting a car and can't either. At this point I am feeling a bit like a hot potato, and also feeling extremely unwelcome and unwanted, which was confirmed a few minutes later. I walk away as I am feeling embarrassed, both for myself and for them. Coming from a service industry myself, I'd probably give my staff a good talking to for treating a potential client (or shall I say "hand picked" valued customer). To sort of clear the air of this rather embarrassing situation I simply step aside assuming that they will sort something out and come back with a more professional approach, but sadly that was not the case. Instead some girl comes up and basically says "would you mind coming back another day as this is more for people who are buying cars today". She asks "Are you buying a car today?" I of course feeling like I am cheap and already not welcome, give the answer that "no, I don't think ill be driving off with a vehicle tonight, but was interested in test driving as per their event that I was "hand picked" for." To which she replies "Well, in that case maybe it'd be better to re-schedule or you can wait a long time tonight, which I doubt you want to do." Again, I am cringing inside and feeling very small and very unwelcome. She does end by saying, "Do you mind if someone calls you for another appointment?" Being the kind of person I am I simply say "Yes, that's fine" though really I meant "Absolutely not and you will never see my business anytime soon!" I'll be taking my Hyundai to be serviced somewhere else where perhaps they treat you like you mean something or have some kind of value. More

A truly positive experience, feeling so pleased. I recently purchased a 2017 Hyundai Accent GLS from Pathway Hyundai. I have been driving a Hyundai since they brought out the Pony many years ago. Zin I recently purchased a 2017 Hyundai Accent GLS from Pathway Hyundai. I have been driving a Hyundai since they brought out the Pony many years ago. Zina Magennis was my salesperson and I could not have been happier. She was informative, kind, caring and she made the purchasing a very pleasant experience. Her willingness to spend the time with me and answer every one of my questions was admirable and I can never thank her enough - she is truly a credit to your dealership! Big thanks also to Bill Stanfield. Based on my experience I would highly recommend this dealership to anyone. I could not be more pleased. More

Very poor customer service Unfortunatly I have not experience the ''great'' service'' that I can read in these reviews and neither is my sister. I had to have the whole engine o Unfortunatly I have not experience the ''great'' service'' that I can read in these reviews and neither is my sister. I had to have the whole engine of my 2013 Elantra redone. First of all, the absence of news before, during and after the process. I had to called to see if my parts were in (I've finally receive the call about 4 weeks AFTER everything was done!), I had to called to make an appointment even though they gave me one without even bother to call me so I missed it. They mixed up the file of my sister with mine, so they gave an appointment to her instead of me and when I told them they considered that like ''an honest mistake'' even tho we do not live in the same house and that we do not have the same car. 4 days after my car was in, they left me a message to say that it was ready and that everything was running well. On the next morning, I called back to make sure that I could come and pick it up, which it supposedly was. So I drove the 40 minutes, brought my rental back to Enterprise and walk over, to find out that it was'nt ready at all!! I had to go back to Enterprise and wait about an hour to have another car. When I came back to my house, I wrote to the president and the service manager to explain my experience. I also ask for a comeback but I had nothing. More

Leasing a 2017 Santa Fe Sport We have been dealing with Pathway Hyundai since 1987. We have purchased 4 Hyundai cars and this is our first leased vehicle. Zina Magennis was the s We have been dealing with Pathway Hyundai since 1987. We have purchased 4 Hyundai cars and this is our first leased vehicle. Zina Magennis was the sales person whom we dealt with. Zina was very professional, pleasant, knowledgable and accommodating with our many questions and concerns about leasing our first vehicle. More