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Parkway Honda

Toronto, ON

5.0
2,003 Reviews

1681 Eglinton Ave E

Toronto, ON

M4A 1J6

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2,003 Reviews of Parkway Honda

May 02, 2021

WOMEN BEWARE- DO NOT ATTEND THIS DEALERSHIP ON YOUR WOMEN BEWARE- DO NOT ATTEND THIS DEALERSHIP ON YOUR OWN!! I would give this dealer 0 stars if possible - worst experience ever. Early in the w More

by New CRV driver
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure of names - I dont recognize the pictures
May 04, 2021 -

Parkway Honda responded

UPDATE: Please see below for our follow-up response. Hi Katie, We appreciate you taking the time to write about your experiences at Parkway Honda. Upon seeing your review, our General Manager immediately pulled the security footage to review the incident and found that none of our staff touched your vehicle, banged on the window, or put their hands on the hood as implied. We will share this footage with Honda Canada to confirm this. It is very important to us that each customer is treated with an abundance of respect—this is a sentiment shared by both our male and female product advisors on the team. It appears that we are on different pages when it comes to your experience at Parkway Honda and we invite you to speak with our General Manager to discuss this further. Furthermore, the swirl marks on the vehicle are common and as you said, they were not noticeable when out of the sun. We wish we could have come to a resolution on that matter but naturally, with pre-owned vehicles, the paint will not look as fresh as it would be on a new vehicle. If you would like to discuss this with Andrew R., our general manager, please reach out to us at customersupport@weinscanada.com. In the meantime, we kindly ask that you remove your review as it paints a false picture of what actually occurred. If you would like to review the footage with us as well we’d be more than happy to do that as well. - The Parkway Honda Team

May 05, 2021 -

New CRV driver responded

Parkway Honda- Can you post the video here for everyone to see what happened? If you have nothing to hide, you should have no problem sharing the video. This incident has been reported to Toronto Police.

May 26, 2021 -

Parkway Honda responded

UPDATE: A full investigation was conducted by 2 Metro Toronto Police Detectives (one male and one female). After reviewing the entire footage, which encompassed the duration of this person’s visit to our dealership, and taking statements from at least 3 others, the Detectives determined her allegations to be completely unfounded. They were however concerned for the employee who actually had to jump back, in order to avoid being hit by this person’s vehicle as she drove away. This employee graciously declined to press charges. The Detectives also inspected the subject vehicle, which she alleges had damage that we were trying to hide, and found there to be none. Our only theory is that at some point during the process, she changed her mind about the vehicle, and created this story as a ploy to cancel the purchase agreement, which was completely unnecessary. All we were requesting was for the amount of the vehicle licensing to be deducted from her deposit. We have since offered her a full refund of her deposit without deduction if she agreed to remove her erroneous review, and she declined to do so.

Jun 22, 2021 -

New CRV driver responded

As you requested, I removed from the review that the employee had his hands on the hood of my vehicle as apparently the video did not illustrate this. A Parkway Honda employee did stand up to the hood of my vehicle in attempt to prevent me from leaving the dealership. This is still the issue that you fail to acknowledge and apologize for. Just because poluce do not lay a charge does not indicate the incident did not take place. It does mean that the investigator determined that there was not sufficient evidence to proceed with a criminal charge. I reported this incident to police in order for the event to be documented. If this has happened to others, hopefully they will feel more comfortable reporting to police. If there are similar complaints in the future, a paper trail has begun. Again, I requested the video to be emailed to me on several occasions, which I still have not received. If you have nothing to hide, and what you say is true, you have my authorization to post it here for everyone to see. Parkway Honda did not offer me a full refund. They did offer me a form of blackmail or bribe with the following conditions: 1) Remove all online reviews and never speak of the incident again, as well as sign an agreement to this effect 2) the ownership of the vehicle was to be sent via Purolator to my addresa, where is was to sign it and pay to purolate it back to the dealer Once these conditions were met, Parkway Honda agreed to mail me a cheque for the full amount of my deposit. After everything that has occured, i no longer trust this dealer and I do not believe they would have actually returned my deposit, so in turn I offered: 1) First return my deposit 2) send the ownership to me via Purolator- I will sign and return it- Parkway Honda to pay the shipping fees 3) I will remove from the review "the employee had his hands on my vehicle" however I would not be removing the reviewson the events that occured. Parkway Honda did not respond to my offer sent via email. I drove 4 hours each way to pick up this vehicle. I did not change my mind. I wanted to pick up the vehicle I agreed to purchase- without the damage. The damage should have been disclosed to me prior to pickup, and I would not have wasted my time. I will not be bribed into removing my review. If this review prevents these events from occurring in the future, that is worth $500. This will be my final review. I am reporting these events to OMVIC.

April 30, 2021

This would be my third vehicle from Parkway Honda. It is the exceptional customer service and great price kept me coming back every time. Big shout out to Chryssa and Jon helping me to find my dream car!!! More

by King
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sasha Ghaffari, Jon Damianidis
Apr 30, 2021 -

Parkway Honda responded

Thank you for your 5-star review, King! We're happy to hear that your experience with Chryssa exceeded expectations - we will be sure to pass along your compliments. Congratulations on the purchase of your new Honda vehicle and we look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 30, 2021

Max Lui was great to deal with for our used Odyssey. Honest, professional and caring. Went out of his way with my requests. Very happy More

by andrew_v98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Lui
May 05, 2021 -

Parkway Honda responded

Thank you for your 5-star review, Andrew! We're pleased to hear that your experience with Max was honest, professional, and caring - we will be sure to pass along your compliments. Congratulations on the purchase of your pre-owned Honda Odyssey and we look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 30, 2021

Purchasing a used car can be stressful. I was getting both tired and stressed while looking for one. thankfully Parkway Honda had what I was looking for. I called for an appointment they were courteous More

by 97findlay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sumeet Dhindsa
May 05, 2021 -

Parkway Honda responded

Thank you for your 5-star review! We're thrilled to hear that your experience with Sumeet professional and friendly - we will be sure to pass along your compliments. Congratulations on the purchase of your pre-owned Honda vehicle and we look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 30, 2021

Very smooth transaction. Sumeet was very helpful with the process and was very knowledgeable about the Civic that I was purchasing. Would definitely recommend him. More

by C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sumeet Dhindsa
May 05, 2021 -

Parkway Honda responded

Thank you for your 5-star review! We're glad to hear that your experience with Sumeet was smooth, helpful, and knowledgeable - we will be sure to pass along your compliments. Congratulations on the purchase of your new Honda Civic and we look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 29, 2021

Sumeet was wonderful! Went above and beyond to make sure everything went smoothly and always looked out for our best interest. If you’re looking to buy a car, he’s definitely the person to go to! More

by abdulwasi.s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sumeet Dhindsa
Apr 30, 2021 -

Parkway Honda responded

Thank you for your 5-star review, Abdul! We're happy to hear that your experience with Sumeet was smooth and exceeded expectations - we will be sure to pass along your compliments. We look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 29, 2021

Sumeet was very helpful and patient through out the process. I was hesitant at the beginning but he accommodated with my requests and ensured a smooth and comfortable car purchase. Parkway Honda provid More

by Riem
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sumeet Dhindsa
Apr 30, 2021 -

Parkway Honda responded

Thank you for your 5-star review, Riem! We're thrilled to hear that your experience with Sumeet was helpful and patient - we will be sure to pass along your compliments. Thank you for your recommendation and we look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 29, 2021

I came into the dealership interested in a brand new CR-V, I was connected with Brandon Keen and he made the buying experience amazing. He is an amazing sales representative who is super helpful and kin More

by Emily Vickers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Keen
Apr 30, 2021 -

Parkway Honda responded

Thank you for your 5-star review, Emily! We're glad to hear that your experience with Brandon was helpful and kind - we will be sure to pass along your compliments. Congratulations on the purchase of your new Honda CR-V and we look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 26, 2021

Prashant is very easy to work with and very accommodating. It made my deal quick and hassle free, all while following strict covid-19 guidelines. He valued my business no matter how small. I re More

by chyurri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prashant Nair
Apr 30, 2021 -

Parkway Honda responded

Thank you for your 5-star review! We're pleased to hear that your experience with Prashant was quick and hassle-free - we will be sure to pass along your compliments. Thank you for you recommendation and we look forward to welcoming you back soon. -The Parkway Honda Digital Team

April 23, 2021

Chris was very helpful and very much professional. I won’t recommend Chris and parkway for any Honda car purchase . I also liked his demo session on the features More

by janardhana.hn84
Recommend Dealer
Yes
Employees Worked With
Chris Lum Lock
Apr 23, 2021 -

Parkway Honda responded

Thank you for your 5-star review! We're glad to hear that your experience with Chris was helpful and professional - we will be sure to pass along your compliments. We look forward to welcoming you back soon. -The Parkway Honda Digital Team

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