Parkview BMW - Service Centre

thank you Had a problem with the way my car was handling after snow tires were put on. Frank was very helpful, he had someone test drive my car and see if they Had a problem with the way my car was handling after snow tires were put on. Frank was very helpful, he had someone test drive my car and see if they could understand the problem I was experiencing. First driver said the car was fine but I still thought it wasn't. Frank was happy to get another member of his staff come for a test drive. On the second test drive the driver again said the car was fine but also went on to explain why I was feeling what I was feeling with regards to the drive. I've had some rough visits with this dealership and I've thought about getting a different brand of car; but today parkview bmw was superb and the level of service I received was exceptional. More

Parkview BMW - excellent! This dealership is essentially perfect. From the moment you're greeted, either at the main reception or at service, you're treated in a very efficien This dealership is essentially perfect. From the moment you're greeted, either at the main reception or at service, you're treated in a very efficient, professional, friendly manner. Once inside, again things are totally professional and your issue, be it sales or service, is dealt with perfectly. I couldn't recommend this dealership more enthusiastically. More

Bad Service!!! I have been going to Parkview for over 12 years and currently on my 4th lease. I took my car in for regular service and when I got it back the windshi I have been going to Parkview for over 12 years and currently on my 4th lease. I took my car in for regular service and when I got it back the windshield was cracked! I made another return apt to review and was told it was not their problem, but that they would be happy to replace it at regular charge!??Why would they do a full service and NOT outline that there was a problem??? Terribly dissapointed and I will NEVER lease or service my car there again! shameful. More

I got scammed Their service is horrible. I had to get a lawyer to deal with them because of some tires' issues (which is not my fault). They wanted me to buy a new Their service is horrible. I had to get a lawyer to deal with them because of some tires' issues (which is not my fault). They wanted me to buy a new sets of tires and now they gave me a flat tire. AWESOME! I highly recommend town and country BMW. More

Bad customer service; stay away In 35 years of owning a vehicle, I have never been treated so poorly. From the vehicle not being ready when promised to never returning calls or mess In 35 years of owning a vehicle, I have never been treated so poorly. From the vehicle not being ready when promised to never returning calls or messages to my vehicle being held hostage until I agree to get unneeded service done to never having a courtesy vehicle available, I am astounded at their level of customer service. All they seem to care about is getting a top rating so they can collect bonuses. I will never buy another vehicle from them. More

horrible customer service From the very first car I purchased (second handed) and new to just recently I've only owned Honda's. At Honda each time I required service I received From the very first car I purchased (second handed) and new to just recently I've only owned Honda's. At Honda each time I required service I received nothing but extraordinary service from shuttles to rental cars etc. Just three weeks ago I buy a BMW and with BMW I had expectations that the service provided would be even better than Honda since it is a luxury car company. Boy! was I wrong I was shocked at the service I received, I felt lower then the floor walked on. I went in for a tire check since the electronics indicated I had an issue with one of the tires. A mechanic informed me I would need a new tire and that I would need to leave the car. Not a problem since i had bought warranty and all would be covered even a rental would be included. I ask Mr. Patel (who served me) if I could get a shuttle to take me home or a car and his reply was "no", he stated that he can take me to the nearest Subway "What"? However he stated that if i had purchased the BMW extended insurance that I would have better coverage. "are you Kidding me", so if i purchased BMW extended ins then you would shuttle me home or provide a car? I will never, never ever go to this dealership again NEVER! even if i have to drive hours away to go to another dealership. Unbelievable!!!! everyone I told of this can't believe it. More

Warranty and Service Issues Have a 2009 BMW 335i with a known manufacturer defect. For 2 years the dealership serviced my car and did not fix the issue (even though the symptoms Have a 2009 BMW 335i with a known manufacturer defect. For 2 years the dealership serviced my car and did not fix the issue (even though the symptoms and problem were widely known; needed to replace all fuel injectors). The dealership waited until my extended warranty expired and then told me I needed to pay $6K for new injectors and a LP fuel pump. Ended up in a huge fight w service dept and BMW Canada - who finally paid half. Parkview no longer wanted to service my vehicle after my interactions w BMW HQ. In short - it's criminal what BMW does to customers - especially when you have a non-warranty vehicle and especially when there are KNOWN AND DOCUMENTED issued w their product. I would never recommend BMW to anyone, and this dealership is the worst of the worst. My advice - be sure to Google "BMW Model Type Problems" and visit the owner forums BEFORE you buy a BMW. It's amazing what you'll uncover. And avoid Parkview - they lack customer empathy, won't do the right thing, and take no responsibility for proactively helping customers with defective product (even when they KNOW it's defective). In my case, they took advantage of my situation; waited till things broke and then said I had to pay. They got their $3K - but now have a brand detractor, and someone who will never buy another vehicle from them again. More

Stay away from Service Department Be careful servicing your car here,They will charge you for the jobs that cover by BMW Warranty.don't authorize them for any diagnostics. STAY AWAY F Be careful servicing your car here,They will charge you for the jobs that cover by BMW Warranty.don't authorize them for any diagnostics. STAY AWAY FROM SERVICE DEPARTMENT. More

Excellent advise and service. The service I received at Parkway BMW was excellent. Company has deliver their product that satisfies my need and offer good after-sale services. Kin The service I received at Parkway BMW was excellent. Company has deliver their product that satisfies my need and offer good after-sale services. Kingsley, one of their specialist who is very friendly and he had gave my many professional advice. Staff in Parkview BMW have put a lot of effort to delivering such amazing services. More

Excellent Service The service I received at Parkway BMW was excellent. Larry was very attentive, and thorough and my car was fixed in a timely manner. Excellent custom The service I received at Parkway BMW was excellent. Larry was very attentive, and thorough and my car was fixed in a timely manner. Excellent customer service and follow up skills. Highly recommend! More