Parkview BMW - Service Centre

Great overall experience at Parkview BMW! I came to get my X3 vehicle serviced and what can I say. Dave and Wes were amazing that I left with a new X3! Dave was attentive, understanding and thorough-all wh my X3 vehicle serviced and what can I say. Dave and Wes were amazing that I left with a new X3! Dave was attentive, understanding and thorough-all while having his lunch break interrupted to help me, thanks Wes for recommending him! I’ll be coming back to Dave for my next vehicle, as the customer experience from purchasing to delivery was on point! Ericka More

Good experience He is such a nice and patient guy. Speak a little chinese. Mostly English. If my friends want to buy BMW I will absolutely recommend him. He is such a nice and patient guy. Speak a little chinese. Mostly English. If my friends want to buy BMW I will absolutely recommend him. More

Lousy service department Once your warranty expires this service team does nothing to foster in loyalty to the dealership or the brand. A botched timing chain repair has lead Once your warranty expires this service team does nothing to foster in loyalty to the dealership or the brand. A botched timing chain repair has lead to 3 trips back to get the vehicle back in proper running and sounding condition. A fan issue has appeared in the meantime. We asked for some support based on the fact that this car is about to be handed down to our son and a new car is on the near horizon for mom. No interest is softening the shock of the fan repair to foster good relations based on botched timing chain repair .m Shocking really but based on this treatment we have no affinity for the dealtership and will question if the next car will be a BMW or not. Audi and Lexus have some great looking and performing vehicles. Seriously think twice before you deal with Parkview. More

Came for service, left with a convertible! Brought my 750 in for service and saw 2012 135i for sale. By the time my car was ready for pickup after servicing, Ken had my new toy ready to go as w Brought my 750 in for service and saw 2012 135i for sale. By the time my car was ready for pickup after servicing, Ken had my new toy ready to go as well. More

Above and beyond Josh Medeiros was very helpful. He went out of his way to help me out. Drove me home when I couldn’t get my car out of service. He showed great custom Josh Medeiros was very helpful. He went out of his way to help me out. Drove me home when I couldn’t get my car out of service. He showed great customer service and I’m very thankful to him. Great experience with Josh More

Extremely POOR communication and UNETHICAL PRACTICES Extremely POOR communication and possible UNETHICAL PRACTICES TO RIP CUSTOMERS OFF! I went in for the RECALL service and left my car. The rep assig Extremely POOR communication and possible UNETHICAL PRACTICES TO RIP CUSTOMERS OFF! I went in for the RECALL service and left my car. The rep assigned to me texted me this(Exact message pasted): Jason Mui @ Parkview BMW: hi, your brake right side it out. it will be about $95 plus taxes. di you want us to replace it? I said YES. Turns out, it was the BRAKE LIGHT that was out & not the Brake itself, & these dishonest people charged me $92 for a $6-$7 light by lying to me! Next, they said I will be contacted when the car is ready, but they didn't. I messaged them asking if it was ready, here is another message, pasted exactly as I got it: Jason Mui @ Parkview BMW: yes it is ready. sorry, I didnt reply, we do close at 6pm. So I had to wait another day & take a cab (another expense, due to their incompetence) as there is no Shuttle service on Saturdays! Next day, I go to pick up my car. The receptionist asked me to wait. I waited for about 45 minutes and then I went to the reception again & there was another receptionist who said she THREW away my vehicle slip assuming that I have been helped. So she takes me to a rep & I get my car in 2 mins, which should have happened 45 minutes ago. Since January 2018, I have spent way over $4000 at this place & this is the kind of Dishonest and Horrible service I get. SHAME ON YOU PARKVIEW BMW!!! More

Incredibly helpful! Joe provided excellent service when I bought my 650i. But, even better, when I came in for service to replace my tire, he saved me over $700 by remem Joe provided excellent service when I bought my 650i. But, even better, when I came in for service to replace my tire, he saved me over $700 by remembering that I had bought tire coverage! Even the service professionals did not know that, but Joe stopped by and said hello. He asked me why I was there, and took the time to help me. Made my day!! Thank you Joe!! More

M Service Joe Kim welcomed me the minute I arrived to service my X3. The staff was also attentive and very friendly. I was introduced to the service rep, Jame Joe Kim welcomed me the minute I arrived to service my X3. The staff was also attentive and very friendly. I was introduced to the service rep, James and he provided me a loaner immediately once they needed the vehicle for a few days. Dealership did an awesome job with providing top notch customer service, Kudos to your Team...!!! More

Customer service review We would very strongly recommend this dealership and Bobby’s M. services. We were very impressed by his knowledge, politeness, punctuality, and friend We would very strongly recommend this dealership and Bobby’s M. services. We were very impressed by his knowledge, politeness, punctuality, and friendliness during our latest purchase. Our calls and email were timely returned and all necessary information clearly communicated. Overall our experience was extremely positive and without any hesitation we would recommend this dealership and Bobby’s service to any potential buyers. More

Choose a BMW dealership with better service Parkview BMW was a pleasure to deal with to buy/lease a car. Unfortunately, Parkview BMW provided very poor service following pick up of the car. It Parkview BMW was a pleasure to deal with to buy/lease a car. Unfortunately, Parkview BMW provided very poor service following pick up of the car. It appears the service department is overwhelmed and can take days to even diagnose any problems. Appointment times are not honoured and there is no emergency service available (unlike other BMW dealerships). Promises of loaner cars while you are serviced are illusory. Additional insurance purchased at time of leasing not honoured. Despite promises to provide a complete vehicle check, only minimal work is being performed (oil change). Incorrect information regarding BMW services provided during appointment (no roadside assistance available after 6 months). Corrected/clarified by following up with the person who sold me the car (roadside assistance available for four years). More