Parkview BMW - Service Centre

Extremely POOR communication and UNETHICAL PRACTICES Extremely POOR communication and possible UNETHICAL PRACTICES TO RIP CUSTOMERS OFF! I went in for the RECALL service and left my car. The rep assig Extremely POOR communication and possible UNETHICAL PRACTICES TO RIP CUSTOMERS OFF! I went in for the RECALL service and left my car. The rep assigned to me texted me this(Exact message pasted): Jason Mui @ Parkview BMW: hi, your brake right side it out. it will be about $95 plus taxes. di you want us to replace it? I said YES. Turns out, it was the BRAKE LIGHT that was out & not the Brake itself, & these dishonest people charged me $92 for a $6-$7 light by lying to me! Next, they said I will be contacted when the car is ready, but they didn't. I messaged them asking if it was ready, here is another message, pasted exactly as I got it: Jason Mui @ Parkview BMW: yes it is ready. sorry, I didnt reply, we do close at 6pm. So I had to wait another day & take a cab (another expense, due to their incompetence) as there is no Shuttle service on Saturdays! Next day, I go to pick up my car. The receptionist asked me to wait. I waited for about 45 minutes and then I went to the reception again & there was another receptionist who said she THREW away my vehicle slip assuming that I have been helped. So she takes me to a rep & I get my car in 2 mins, which should have happened 45 minutes ago. Since January 2018, I have spent way over $4000 at this place & this is the kind of Dishonest and Horrible service I get. SHAME ON YOU PARKVIEW BMW!!! More

Incredibly helpful! Joe provided excellent service when I bought my 650i. But, even better, when I came in for service to replace my tire, he saved me over $700 by remem Joe provided excellent service when I bought my 650i. But, even better, when I came in for service to replace my tire, he saved me over $700 by remembering that I had bought tire coverage! Even the service professionals did not know that, but Joe stopped by and said hello. He asked me why I was there, and took the time to help me. Made my day!! Thank you Joe!! More

M Service Joe Kim welcomed me the minute I arrived to service my X3. The staff was also attentive and very friendly. I was introduced to the service rep, Jame Joe Kim welcomed me the minute I arrived to service my X3. The staff was also attentive and very friendly. I was introduced to the service rep, James and he provided me a loaner immediately once they needed the vehicle for a few days. Dealership did an awesome job with providing top notch customer service, Kudos to your Team...!!! More

Customer service review We would very strongly recommend this dealership and Bobby’s M. services. We were very impressed by his knowledge, politeness, punctuality, and friend We would very strongly recommend this dealership and Bobby’s M. services. We were very impressed by his knowledge, politeness, punctuality, and friendliness during our latest purchase. Our calls and email were timely returned and all necessary information clearly communicated. Overall our experience was extremely positive and without any hesitation we would recommend this dealership and Bobby’s service to any potential buyers. More

Choose a BMW dealership with better service Parkview BMW was a pleasure to deal with to buy/lease a car. Unfortunately, Parkview BMW provided very poor service following pick up of the car. It Parkview BMW was a pleasure to deal with to buy/lease a car. Unfortunately, Parkview BMW provided very poor service following pick up of the car. It appears the service department is overwhelmed and can take days to even diagnose any problems. Appointment times are not honoured and there is no emergency service available (unlike other BMW dealerships). Promises of loaner cars while you are serviced are illusory. Additional insurance purchased at time of leasing not honoured. Despite promises to provide a complete vehicle check, only minimal work is being performed (oil change). Incorrect information regarding BMW services provided during appointment (no roadside assistance available after 6 months). Corrected/clarified by following up with the person who sold me the car (roadside assistance available for four years). More

Winter Wheel And Tire Purchase Thank you for giving me this opportunity to provide feedback on a recent experience at Parkview BMW. My treatment, quite simply, was first rate! Tom Thank you for giving me this opportunity to provide feedback on a recent experience at Parkview BMW. My treatment, quite simply, was first rate! Tommy Chan, upon learning that I was interested in purchasing a winter wheel and tire package, provided me with assistance in choosing the one best suited to my needs. There were two packages recommended for my recently purchased 2017 X3. Tommy showed me what the actual wheels and tires looked like. I was not merely shown a picture and asked to make a choice. Tommy introduced me to Parkview's tire expert, and together these two gentlemen pointed out the merits of each package, then left the decision up to me. Tommy did, however, tell me what he thought would look best on my X3. In practically no time at all, the installation was complete, and my vehicle was washed. Tommy Chan is a very busy salesman, always on the move. Yet on a Friday evening, as business was winding down at the dealership, Tommy expressed an active interest in my purchase, making sure that I was fully satisfied. I have purchased several vehicles from Parkview BMW, each with Tommy Chan's assistance. As far as I am concerned, if you are interested in owning a BMW, Parkview is the dealership to visit. And, you should ask for Tommy Chan. More

Worst Service In GTA in BMW i would not recommend this dealership in terms of service.In my 2.5 years with this dealership ,unprofessional staff. Does not do what they say.I have i would not recommend this dealership in terms of service.In my 2.5 years with this dealership ,unprofessional staff. Does not do what they say.I have had experience of service person not replying call for more then 24 hours. Makes an appointment on Friday afternoon and then say sorry we cannot service you. Staff and service manager has no courtesy to resolve an issue.I would not recommend this dealership,specially in terms of service. More

thank you Had a problem with the way my car was handling after snow tires were put on. Frank was very helpful, he had someone test drive my car and see if they Had a problem with the way my car was handling after snow tires were put on. Frank was very helpful, he had someone test drive my car and see if they could understand the problem I was experiencing. First driver said the car was fine but I still thought it wasn't. Frank was happy to get another member of his staff come for a test drive. On the second test drive the driver again said the car was fine but also went on to explain why I was feeling what I was feeling with regards to the drive. I've had some rough visits with this dealership and I've thought about getting a different brand of car; but today parkview bmw was superb and the level of service I received was exceptional. More

Parkview BMW - excellent! This dealership is essentially perfect. From the moment you're greeted, either at the main reception or at service, you're treated in a very efficien This dealership is essentially perfect. From the moment you're greeted, either at the main reception or at service, you're treated in a very efficient, professional, friendly manner. Once inside, again things are totally professional and your issue, be it sales or service, is dealt with perfectly. I couldn't recommend this dealership more enthusiastically. More

Bad Service!!! I have been going to Parkview for over 12 years and currently on my 4th lease. I took my car in for regular service and when I got it back the windshi I have been going to Parkview for over 12 years and currently on my 4th lease. I took my car in for regular service and when I got it back the windshield was cracked! I made another return apt to review and was told it was not their problem, but that they would be happy to replace it at regular charge!??Why would they do a full service and NOT outline that there was a problem??? Terribly dissapointed and I will NEVER lease or service my car there again! shameful. More