Parkview BMW - Service Centre

Customer service review We would very strongly recommend this dealership and Bobby’s M. services. We were very impressed by his knowledge, politeness, punctuality, and friend We would very strongly recommend this dealership and Bobby’s M. services. We were very impressed by his knowledge, politeness, punctuality, and friendliness during our latest purchase. Our calls and email were timely returned and all necessary information clearly communicated. Overall our experience was extremely positive and without any hesitation we would recommend this dealership and Bobby’s service to any potential buyers. More

Choose a BMW dealership with better service Parkview BMW was a pleasure to deal with to buy/lease a car. Unfortunately, Parkview BMW provided very poor service following pick up of the car. It Parkview BMW was a pleasure to deal with to buy/lease a car. Unfortunately, Parkview BMW provided very poor service following pick up of the car. It appears the service department is overwhelmed and can take days to even diagnose any problems. Appointment times are not honoured and there is no emergency service available (unlike other BMW dealerships). Promises of loaner cars while you are serviced are illusory. Additional insurance purchased at time of leasing not honoured. Despite promises to provide a complete vehicle check, only minimal work is being performed (oil change). Incorrect information regarding BMW services provided during appointment (no roadside assistance available after 6 months). Corrected/clarified by following up with the person who sold me the car (roadside assistance available for four years). More

Winter Wheel And Tire Purchase Thank you for giving me this opportunity to provide feedback on a recent experience at Parkview BMW. My treatment, quite simply, was first rate! Tom Thank you for giving me this opportunity to provide feedback on a recent experience at Parkview BMW. My treatment, quite simply, was first rate! Tommy Chan, upon learning that I was interested in purchasing a winter wheel and tire package, provided me with assistance in choosing the one best suited to my needs. There were two packages recommended for my recently purchased 2017 X3. Tommy showed me what the actual wheels and tires looked like. I was not merely shown a picture and asked to make a choice. Tommy introduced me to Parkview's tire expert, and together these two gentlemen pointed out the merits of each package, then left the decision up to me. Tommy did, however, tell me what he thought would look best on my X3. In practically no time at all, the installation was complete, and my vehicle was washed. Tommy Chan is a very busy salesman, always on the move. Yet on a Friday evening, as business was winding down at the dealership, Tommy expressed an active interest in my purchase, making sure that I was fully satisfied. I have purchased several vehicles from Parkview BMW, each with Tommy Chan's assistance. As far as I am concerned, if you are interested in owning a BMW, Parkview is the dealership to visit. And, you should ask for Tommy Chan. More

Worst Service In GTA in BMW i would not recommend this dealership in terms of service.In my 2.5 years with this dealership ,unprofessional staff. Does not do what they say.I have i would not recommend this dealership in terms of service.In my 2.5 years with this dealership ,unprofessional staff. Does not do what they say.I have had experience of service person not replying call for more then 24 hours. Makes an appointment on Friday afternoon and then say sorry we cannot service you. Staff and service manager has no courtesy to resolve an issue.I would not recommend this dealership,specially in terms of service. More

thank you Had a problem with the way my car was handling after snow tires were put on. Frank was very helpful, he had someone test drive my car and see if they Had a problem with the way my car was handling after snow tires were put on. Frank was very helpful, he had someone test drive my car and see if they could understand the problem I was experiencing. First driver said the car was fine but I still thought it wasn't. Frank was happy to get another member of his staff come for a test drive. On the second test drive the driver again said the car was fine but also went on to explain why I was feeling what I was feeling with regards to the drive. I've had some rough visits with this dealership and I've thought about getting a different brand of car; but today parkview bmw was superb and the level of service I received was exceptional. More

Parkview BMW - excellent! This dealership is essentially perfect. From the moment you're greeted, either at the main reception or at service, you're treated in a very efficien This dealership is essentially perfect. From the moment you're greeted, either at the main reception or at service, you're treated in a very efficient, professional, friendly manner. Once inside, again things are totally professional and your issue, be it sales or service, is dealt with perfectly. I couldn't recommend this dealership more enthusiastically. More

Bad Service!!! I have been going to Parkview for over 12 years and currently on my 4th lease. I took my car in for regular service and when I got it back the windshi I have been going to Parkview for over 12 years and currently on my 4th lease. I took my car in for regular service and when I got it back the windshield was cracked! I made another return apt to review and was told it was not their problem, but that they would be happy to replace it at regular charge!??Why would they do a full service and NOT outline that there was a problem??? Terribly dissapointed and I will NEVER lease or service my car there again! shameful. More

I got scammed Their service is horrible. I had to get a lawyer to deal with them because of some tires' issues (which is not my fault). They wanted me to buy a new Their service is horrible. I had to get a lawyer to deal with them because of some tires' issues (which is not my fault). They wanted me to buy a new sets of tires and now they gave me a flat tire. AWESOME! I highly recommend town and country BMW. More

Bad customer service; stay away In 35 years of owning a vehicle, I have never been treated so poorly. From the vehicle not being ready when promised to never returning calls or mess In 35 years of owning a vehicle, I have never been treated so poorly. From the vehicle not being ready when promised to never returning calls or messages to my vehicle being held hostage until I agree to get unneeded service done to never having a courtesy vehicle available, I am astounded at their level of customer service. All they seem to care about is getting a top rating so they can collect bonuses. I will never buy another vehicle from them. More

horrible customer service From the very first car I purchased (second handed) and new to just recently I've only owned Honda's. At Honda each time I required service I received From the very first car I purchased (second handed) and new to just recently I've only owned Honda's. At Honda each time I required service I received nothing but extraordinary service from shuttles to rental cars etc. Just three weeks ago I buy a BMW and with BMW I had expectations that the service provided would be even better than Honda since it is a luxury car company. Boy! was I wrong I was shocked at the service I received, I felt lower then the floor walked on. I went in for a tire check since the electronics indicated I had an issue with one of the tires. A mechanic informed me I would need a new tire and that I would need to leave the car. Not a problem since i had bought warranty and all would be covered even a rental would be included. I ask Mr. Patel (who served me) if I could get a shuttle to take me home or a car and his reply was "no", he stated that he can take me to the nearest Subway "What"? However he stated that if i had purchased the BMW extended insurance that I would have better coverage. "are you Kidding me", so if i purchased BMW extended ins then you would shuttle me home or provide a car? I will never, never ever go to this dealership again NEVER! even if i have to drive hours away to go to another dealership. Unbelievable!!!! everyone I told of this can't believe it. More