Parkview BMW - Service Centre

Dave was great to work with ! He listened to our needs and came up with the perfect solution for our vehicle without trying to pressure us into something we didn't want or would regret. He really understa and came up with the perfect solution for our vehicle without trying to pressure us into something we didn't want or would regret. He really understand the vehicles he sells and is highly trustworthy. Would highly recommend going to see Dave @ Parkview ! More

Crooked Service Department It’s clear to me that this dealership is aware of their issues based on their responses to the negative reviews (which definitely have a theme), yet i It’s clear to me that this dealership is aware of their issues based on their responses to the negative reviews (which definitely have a theme), yet it seems as if they’ve done nothing about it and that their offerings to resolve the issues are too late. My 2015 BMW 435i started to develop a wobbly/clunking noise coming from the front left wheel area with about a week left of warranty on the car (the car only had 32,760km on it). Brought it in to Parkview BMW and they diagnosed the issue to be failed front struts. Had to wait a week for the struts to come in (they were out of stock) and the dealership replaced them under warranty, but still heard a noise when they road tested it and chalked it up to a bad tie rod, so they replaced the left tie rod under warranty too. When I picked up the car I noticed that the noise was still there. Called my SA to let him know that I can still hear the noise and he set up an appointment to bring the car back (by this time the warranty had expired and its about a month later as the Christmas holidays got in the way). The technicians looked at the car again and this time thought it was the bushings, so they replaced the bushings (under warranty) and I picked up the car. Immediately I noticed that the noise was significantly softer, but still there. I told my SA that its still faintly there, but definitely an improvement, and so mentioned that I was concerned about it coming back. He said if it comes back to bring the car in. Well, Covid hit and so I wasn't driving that much, but the noise gradually came back over a couple of months and is now actually worse then it was before. Brought the car in to Parkview and they basically said that the front struts need to be replaced. I mentioned that they were already replaced approx. 2000km ago (the car now has just under 35,000km on it). They then said that they noticed some tire and rim damage and thought that I had hit something which caused the struts to fail. They are correct in that there is damage to my tire and rim, but that happened well over a year ago and has nothing to do with the current issue. They quoted about $2k plus tax to repair the struts. I told them not to do the work, as I questioned if they diagnosed the issue properly from the beginning. So in the end, the car had a problem while under warranty, was misdiagnosed by the technician and repaired although the repair did not ultimately resolve the issue, and now that the warranty has expired they won’t repair the car for the problem they misdiagnosed in the first place. From my point of view, the issue was reported under the warranty period, they tried to fix it but failed and so the repair should still be covered. If they would have diagnosed the issue correctly in the first place then everything would have been fine. Instead they now they want me to foot the bill for something that they already replaced 2000km ago. What if this doesn’t resolve the problem (which they missed before)? Do I keep shelling out money for an incompetent mechanic team until they get it right? And not to mention the insult of them trying to pin it on a damaged wheel from over a year ago. It’s dealerships like this that confirm the stereotype of being crooked & shifty. Be very wary of this dealership. More

Great overall experience at Parkview BMW! I came to get my X3 vehicle serviced and what can I say. Dave and Wes were amazing that I left with a new X3! Dave was attentive, understanding and thorough-all wh my X3 vehicle serviced and what can I say. Dave and Wes were amazing that I left with a new X3! Dave was attentive, understanding and thorough-all while having his lunch break interrupted to help me, thanks Wes for recommending him! I’ll be coming back to Dave for my next vehicle, as the customer experience from purchasing to delivery was on point! Ericka More

Good experience He is such a nice and patient guy. Speak a little chinese. Mostly English. If my friends want to buy BMW I will absolutely recommend him. He is such a nice and patient guy. Speak a little chinese. Mostly English. If my friends want to buy BMW I will absolutely recommend him. More

Lousy service department Once your warranty expires this service team does nothing to foster in loyalty to the dealership or the brand. A botched timing chain repair has lead Once your warranty expires this service team does nothing to foster in loyalty to the dealership or the brand. A botched timing chain repair has lead to 3 trips back to get the vehicle back in proper running and sounding condition. A fan issue has appeared in the meantime. We asked for some support based on the fact that this car is about to be handed down to our son and a new car is on the near horizon for mom. No interest is softening the shock of the fan repair to foster good relations based on botched timing chain repair .m Shocking really but based on this treatment we have no affinity for the dealtership and will question if the next car will be a BMW or not. Audi and Lexus have some great looking and performing vehicles. Seriously think twice before you deal with Parkview. More

Came for service, left with a convertible! Brought my 750 in for service and saw 2012 135i for sale. By the time my car was ready for pickup after servicing, Ken had my new toy ready to go as w Brought my 750 in for service and saw 2012 135i for sale. By the time my car was ready for pickup after servicing, Ken had my new toy ready to go as well. More

Above and beyond Josh Medeiros was very helpful. He went out of his way to help me out. Drove me home when I couldn’t get my car out of service. He showed great custom Josh Medeiros was very helpful. He went out of his way to help me out. Drove me home when I couldn’t get my car out of service. He showed great customer service and I’m very thankful to him. Great experience with Josh More

Extremely POOR communication and UNETHICAL PRACTICES Extremely POOR communication and possible UNETHICAL PRACTICES TO RIP CUSTOMERS OFF! I went in for the RECALL service and left my car. The rep assig Extremely POOR communication and possible UNETHICAL PRACTICES TO RIP CUSTOMERS OFF! I went in for the RECALL service and left my car. The rep assigned to me texted me this(Exact message pasted): Jason Mui @ Parkview BMW: hi, your brake right side it out. it will be about $95 plus taxes. di you want us to replace it? I said YES. Turns out, it was the BRAKE LIGHT that was out & not the Brake itself, & these dishonest people charged me $92 for a $6-$7 light by lying to me! Next, they said I will be contacted when the car is ready, but they didn't. I messaged them asking if it was ready, here is another message, pasted exactly as I got it: Jason Mui @ Parkview BMW: yes it is ready. sorry, I didnt reply, we do close at 6pm. So I had to wait another day & take a cab (another expense, due to their incompetence) as there is no Shuttle service on Saturdays! Next day, I go to pick up my car. The receptionist asked me to wait. I waited for about 45 minutes and then I went to the reception again & there was another receptionist who said she THREW away my vehicle slip assuming that I have been helped. So she takes me to a rep & I get my car in 2 mins, which should have happened 45 minutes ago. Since January 2018, I have spent way over $4000 at this place & this is the kind of Dishonest and Horrible service I get. SHAME ON YOU PARKVIEW BMW!!! More

Incredibly helpful! Joe provided excellent service when I bought my 650i. But, even better, when I came in for service to replace my tire, he saved me over $700 by remem Joe provided excellent service when I bought my 650i. But, even better, when I came in for service to replace my tire, he saved me over $700 by remembering that I had bought tire coverage! Even the service professionals did not know that, but Joe stopped by and said hello. He asked me why I was there, and took the time to help me. Made my day!! Thank you Joe!! More

M Service Joe Kim welcomed me the minute I arrived to service my X3. The staff was also attentive and very friendly. I was introduced to the service rep, Jame Joe Kim welcomed me the minute I arrived to service my X3. The staff was also attentive and very friendly. I was introduced to the service rep, James and he provided me a loaner immediately once they needed the vehicle for a few days. Dealership did an awesome job with providing top notch customer service, Kudos to your Team...!!! More