Parkview BMW - Service Centre

Completely Unreliable and Unprofessional – BMW Service Has Gone Downhill I’ve finally had enough of Parkview BMW. I scheduled a service appointment weeks in advance, only to have it canceled at the las Has Gone Downhill I’ve finally had enough of Parkview BMW. I scheduled a service appointment weeks in advance, only to have it canceled at the last minute and pushed out another two weeks. This kind of disorganized, last-minute rescheduling is completely unacceptable — especially from a dealership representing a premium brand like BMW. Unfortunately, this isn’t an isolated incident. Every single time I bring my vehicle in, there’s a new issue — whether it’s poor communication, lack of follow-up, or failure to actually resolve the problem. On my last visit, the service team couldn't even diagnose a clear issue with my car, and their response was basically: “Just live with it.” That’s not just disappointing — it’s negligent. BMW used to stand for quality and reliability, but the experience at Parkview BMW tells a very different story. The service here is disorganized, dismissive, and frankly not worthy of the brand. I will absolutely be rethinking any future business with BMW because of this dealership. More

Personally, I have never had a better experience with any dealership, with any brand, as I have had with Parkview BMW, from sales to service. dealership, with any brand, as I have had with Parkview BMW, from sales to service. More

Exceptional service in a timely fashion and impeccable work, thanks to Andrew Kroher for his assistance. work, thanks to Andrew Kroher for his assistance. More

I gave Parkview BMW a 10/10 rating because of their exceptional customer service, professionalism, and efficiency. From the moment I arrived, the staff (Richard Rikkonen) was welcoming, knowledgeable, exceptional customer service, professionalism, and efficiency. From the moment I arrived, the staff (Richard Rikkonen) was welcoming, knowledgeable, and attentive to my needs. The process was smooth, and they took the time to explain everything clearly. The quality of service exceeded my expectations, and I truly felt valued as a customer. I would highly recommend Parkview BMW to anyone looking for a top-tier dealership experience. More

James Yang is very friendly, patient and professional. He provided meaningful advices and explained why. He provided meaningful advices and explained why. More

Professional - from the greeting, service advisors and mechanics, no up selling for service, quote matches billing, do the complete job the first time, car is always ready when they say it will be mechanics, no up selling for service, quote matches billing, do the complete job the first time, car is always ready when they say it will be More

I have a customer for many years and appreciate the staff friendliness, professionalism and willingness to assist in answering questions and providing excellent customer service. friendliness, professionalism and willingness to assist in answering questions and providing excellent customer service. More

Terrible issue resolution at the Service Department; provides dishonest and misleading quotes with urgent language to get you in, and then insists on a much higher price once you're there. Would've gone provides dishonest and misleading quotes with urgent language to get you in, and then insists on a much higher price once you're there. Would've gone elsewhere if it wasn't a dead battery replacement and would've had to arrange for another boost to leave the dealership. Their idea of a resolution is "we've reprimanded the person who provided the quote" as if that helps anyone. Dishonest and borderline scam. More

had my 328i in for service this past week and was treated like a customer should be treated. the initial intake process was super smooth and then the service advisor (robyn) walked me through the entire proc like a customer should be treated. the initial intake process was super smooth and then the service advisor (robyn) walked me through the entire process of the repair. The car was fixed in a timely manner and was returned to me cleaned and washed. Thank you to the entire staff at parkview keep up the good work More

Thanks to Andrew Kroher, who has overseen maintaining my last 3 cars at Parkview BMW. I appreciate your expertise and professionalism. I always know I'm in good hands with you. Also, a quick shout out to Da last 3 cars at Parkview BMW. I appreciate your expertise and professionalism. I always know I'm in good hands with you. Also, a quick shout out to Dave Golding, my salesman, who never leads me astray. Thanks for the great experience over the years!! More