Parkland Chrysler Dodge Jeep Ram

Buying My First Vehicle Disappointed is the word I would use to describe my experience with this dealership. From my initial conversation with the sales team, to the business Disappointed is the word I would use to describe my experience with this dealership. From my initial conversation with the sales team, to the business managers, and now with the service manager. I shopped around for over 1 year before I could find the vehicle I wanted. I bought a 2012 Ford Escape from this dealership. Mark helped me first. He seemed nice and helpful like all great sales people. Once I decided to buy I went and saw Marcello, the business manager. He began to give me higher than normal interest rates, which I told him I wasn't interested in. He assured me it was as low as he could go so I told him I would buy on a line of credit and come back with the money. Once I mentioned this, he was suddenly able to lower the interest rate to one I felt comfortable with. Before I signed any paperwork I specifically asked that the AC be looked at by a mechanic because this year of Escape's have been known to have AC failure (my father has the same one and warned me about it in order to avoid having the AC go). So they assured me it would be looked at. Once they let me know everything came back A OK, I began to look through the paperwork, only to find MANY hidden fees. I left the dealership as I was very frustrated. After 2 weeks, I still wanted the vehicle, swallowed by pride and went back and paid for the vehicle, including the fees. Less than one year later, after 1 summer's use of the AC, it has now broken. I brought the vehicle in for my oil change and asked that they take a look. The service rep told me it would be 160 dollars just to look at the issue. I was then passed on to a service manager, then to sales rep (who tried to get me to trade up), and then to the Sales Manager Dom. This manager assured me this was not their problem or their responsibility to assist me in diagnosing the vehicle and that I would be subject to paying the 160 dollar charge. I explained that the situation I am now in, is the EXACT one I tried to avoid. He shrugged it off and continued to let me know that it was not the dealerships problem or responsibility. I let him know that I would have no choice but to take it to the better business bureau for the owner to deal with, his response was that the owner would not be phased by this because, again, it was not the dealerships fault. Needless to say, I am saddened and deeply disappointed by the people I have dealt with here, and would not recommend my friends or family buy from here. To leave on one positive note, Steven Rothweiller was a small beacon of light in this dealership's darkness. More

Another Excellent Sales Experience!! This is the 2nd vehicle I've purchased from Grove Dodge and both buying experiences have been fantastic and I highly recommend this dealership to anyo This is the 2nd vehicle I've purchased from Grove Dodge and both buying experiences have been fantastic and I highly recommend this dealership to anyone. I was just in for an oil change and had been waiting for my truck to be finished when I started making small talk with one of the salesmen when before you know it we were test driving a vehicle I had been dreaming of at a price that was too hard to resist. I cannot commend the sales team enough for their professionalism, expertise and patience. Do not hesitate to go here and ask for Mike Polny (Sales), Robbie (General Manager) and Marcello Cimino (Finance). More

Best service anyone could ask for!! We purchased a new truck today. Roman treated us so well it felt like family!!There wasn't a rush to make any decisions. Looking forward to be back fo We purchased a new truck today. Roman treated us so well it felt like family!!There wasn't a rush to make any decisions. Looking forward to be back for service. More

His personality His good to talk with and he is so respectful He knows what his doing and he knows how to tak care of his clients His good to talk with and he is so respectful He knows what his doing and he knows how to tak care of his clients More

Mike and Carolyn We dropped in on Sat morning, spur of the moment with an ad from Spruce Grove paper that turned out to be two weeks old but this did not deter Bara fr We dropped in on Sat morning, spur of the moment with an ad from Spruce Grove paper that turned out to be two weeks old but this did not deter Bara from going to bat for us with his manager. Very accommodating, friendly and decisive. We walked out with exactly what we came to buy and nothing more. Appreciate that Bara listened to our needs and did not push us into a more expensive purchase with additional options that we do not need. Thank you, Bara. More

Thanks so much! I called mid week last week to book an appointment for my jeep. They fit me in on the weekend and got my brakes done super fast, was good to go by lun I called mid week last week to book an appointment for my jeep. They fit me in on the weekend and got my brakes done super fast, was good to go by lunch. Every one was pleasant and easy to talk to. Thanks to everyone who worked on my jeep. (sorry.. Can't recall who I spoke to) More

Bara and Adam Very good service from these gentlemen , they are very informed about their products and services. Went over and above work with us, thank you very Very good service from these gentlemen , they are very informed about their products and services. Went over and above work with us, thank you very much More

Great Sales and Service I was taking my Ram that i bought at another dealership to get serviced there. The service was great and on time always. When it came time to trade in I was taking my Ram that i bought at another dealership to get serviced there. The service was great and on time always. When it came time to trade in i thought i would try them and it turned out to be a good deal and an easy to deal with sales staff! More

Excellent Experience We could not have found a better salesman if we had tried. We were in dire need of a new truck after being let down by another dealership. Mike was We could not have found a better salesman if we had tried. We were in dire need of a new truck after being let down by another dealership. Mike was very helpful and also extremely knowledgeable about what we were looking for. We are so pleased with our new truck and would definitely recommend this experience to our friends. More

Purchase a new truck Very good dealership to deal with. There was a little mix up with my vehicle but it was fixed up and I left with what I wanted and everything worked Very good dealership to deal with. There was a little mix up with my vehicle but it was fixed up and I left with what I wanted and everything worked out. They were very accommodating and made sure I had a loaner vehicle while mine was getting what I wanted in it. Very friendly folks. :-). Thanks More