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Parkland Chrysler Dodge Jeep Ram
Spruce Grove, AB
861 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 28, 2018
on budget and on time !! we had a bit of a problem and the mechanic found it and replaced two front axle bearings. Awesome driving now. Thanks Grove staff welldone we had a bit of a problem and the mechanic found it and replaced two front axle bearings. Awesome driving now. Thanks Grove staff welldone More
by Kenny
Employees Worked With
sorry i forgot all the names !!!! two ladies in service and a mechanic
June 27, 2018
Stony isn't that far.. Everything went well up until the paperwork was signed, minus the lack of knowledge of the salesman. Then he promised us the vehicle by Monday an Everything went well up until the paperwork was signed, minus the lack of knowledge of the salesman. Then he promised us the vehicle by Monday and disappeared to never be seen again. on Monday we got a call to say it'd be ready this afternoon. by 6pm we were told it was never going to be ready Monday but rather Tuesday 2-3pm. Tuesday comes, we call and are told now its 6 because it needs fuel. When we got there at 6pm, it wasn't ready. No fuel. I noticed the windshield they replaced (they promised an original Jeep windshield but installed an aftermarket cheap one). The best comes from the GM though! When we went to let him know of our issues, he chose to be condescending to my wife. Comparing her 35k$ car to his 10yo daughter's juice. Downplaying the entire thing and refusing to address the issues instead offering one single free oil change ( which are already free anyways). I don't feel I was respected as a person, let alone as a Veteran (which they knew). I didn't fight for these chicken necking cowards to lie to me and try and rip me off that's just not right. It's up to you where you go but if respect is a value of yours, there's other dealerships out there. P.S.: They do not offer any deal to Veterans which is odd since other jeep dealership have in the past. Just saying.. More
by t-wex
Employees Worked With
Domenico Gulli, Adam Othman, Mikael Chmait
June 25, 2018
Last minute oil change, greatly appreciated Dropped by later in the day to have my 2017 Ram 1500 serviced for an oil change. Talked to David and after checking on scheduling was able to not onl Dropped by later in the day to have my 2017 Ram 1500 serviced for an oil change. Talked to David and after checking on scheduling was able to not only fit me in but had it done with 30 minutes tops. Also scheduled my recall notice for a time that was convenient for me. Thanks again David. GRS More
by GRS
Employees Worked With
David Guse
June 22, 2018
Great service Dave greeted me as soon as I walked into the shop, was polite, direct and informed me every step of the way, even arranging for a courtesy company ren Dave greeted me as soon as I walked into the shop, was polite, direct and informed me every step of the way, even arranging for a courtesy company rental vehicle. The shuttle service providers were friendly and professional. Everything went smoothly. Thank you! More
by smb
Employees Worked With
Shuttle service , David Guse
June 18, 2018
Informative As always, the service department is a pleasure to deal with. The shop foreman explained in terms I can understand what was wrong and time frame for r As always, the service department is a pleasure to deal with. The shop foreman explained in terms I can understand what was wrong and time frame for repair. David and Norm provided quick turnaround with a loaner, which always makes life easier. Thanks again! More
by darryl
Employees Worked With
Norman Mercier, Mike Rochon, David Guse
June 18, 2018
Will use again and again As always like any place you go there are a few good and bad apples. 2 negatives- booked a appointment and when I called back to confirm, the booking As always like any place you go there are a few good and bad apples. 2 negatives- booked a appointment and when I called back to confirm, the booking was not made. Very upset due to the fact I'm 3.5 hrs away. 2nd they charge for every little thing. I know this is a business but some things should be a courtesy. The positive. Annette is very true and honest. Knows her stuff. Calls when she says she will call, asks for permission before doing extra repairs. Keeps you and your vehicle current on what needs to be done and the importance of each item. Must do or should do or recommend do. This way you can budget for it. Work done is always correct and I'm always happy when I leave. Good job team. More
by Jemeda11
Employees Worked With
Annette Kwolik
June 15, 2018
Courteous and fast Will buy my next vehicle there guys are great to deal with fast to get in Great work will definitely be going back Big-time impressed Thumbs up to the Will buy my next vehicle there guys are great to deal with fast to get in Great work will definitely be going back Big-time impressed Thumbs up to the people in servic!!!!!!!!! More
by Blain2510
Employees Worked With
David Guse
June 14, 2018
Fantastic service, excellent workmanship Dropped my Ram 2500 off with service advisor Annette. She was very friendly and helpful when she called with estimate. Her estimate was accurate and w Dropped my Ram 2500 off with service advisor Annette. She was very friendly and helpful when she called with estimate. Her estimate was accurate and when I picked up my truck, the mechanic Matt showed me my old parts and explained why they had to be replaced. Both Annette and Matt explained future repairs that I will be needing. They made me feel welcome and after this experience I trust them 100%. My experience at other Dodge dealerships had turned me off because of their customer service and greed. I am very glad I went to Spruce Grove. Great job !!! More
by Cuontop
Employees Worked With
Annette Kwolik, Matthew Roberts
June 14, 2018
Absolutely amazing customer service ! From start to finish the service was amazing. The work that was done was top notch. Grove isn’t the closest dealer to us but we will definitely be usi From start to finish the service was amazing. The work that was done was top notch. Grove isn’t the closest dealer to us but we will definitely be using them as our servicing dealer from now on. More
by Rcpilot
Employees Worked With
Mike Rochon, Annette Kwolik, David Guse
June 14, 2018
Excellent Great people you get what I ask for and more thank you I would recommend any o t to go to spruce grove for a truck Great people you get what I ask for and more thank you I would recommend any o t to go to spruce grove for a truck More
by Gtegsimms
Employees Worked With
Adam Fayad
