Parkland Chrysler Dodge Jeep Ram

Where do I start! Well the salesman Cory was amazing!!! It was a real treat it could’ve been any better.. BUT not sure what’s happening in the service department OmG guys we purchased two vehicles a 2020 It was a real treat it could’ve been any better.. BUT not sure what’s happening in the service department OmG guys we purchased two vehicles a 2020 grand Cherokee and a preowned Jeep Compass. The compass needed work done because it was listed as is .Cory went down the list with us. There were somethings on the list that the service department said was broken for example the radio . Upon doing a test drive everything was fine including the radio which the device department said it would take $650 to fix??? It needed new tires so I agreed to pay for and we all agreed on certain things the dealership would fix. When my wife went in to pay the bill she notice in the comments that it said we balanced and aligned the tires the best we could! I called the service department to discuss the comment section. The lady at the service counter said I had to deal with the salesman who sold us the vehicle???? I said why she kept repeating because it’s out of our hands!!!I responded to her I already purchased the vehicle and don’t need a salesman to talk about my service invoice especially when the vehicle is registered and insured in my name...omg she repeated the same thing,I ask her if I can speak with the service manager.. she said he was busy I persisted and continue to tell her all I what is to discuss my invoice and possibly get a quote on the work that the service department says I need to get done and If the problem was bad why didn’t someone ask me if I wanted the work done now that the tires were put on . She came back after talking to the service manager and she said that He said I need to go through my salesman.. wow I told her that this is crazy that I can’t get a decent response from anyone.. when I told her that we purchased TWO vehicles from you guys in the past couple of days and with the service that Or lack there of I will not be bringing any of my vehicles in for any service!! She said hang on sir you don’t have to go that Far. Then finally a gentleman came on the phone and I explained all I wanted was a quote. He said he would try to help at that point the damage was done.. Just so you guys know I have a 2020 Chevy high country pick up I purchased I wanted to store it for the winter that’s why I was purchasing a winter vehicle with you guys and ended up buying a second new vehicle.. I Am along time customer buying Chrysler and Dodge vehicles since I am 17 years old and now I am 58 years old I never experienced such lack of respect and terrible customer service From your service department.. in these deficult times I am sure sales aren’t the way they should be and to have your staff treating the public like this..🙃 good luck Bill More

Tyrone was efficient and friendly, service drop off area is clean. Loaner vehicle was running and warm and also very clean. Really like that they washed my truck. Overall experience was very good is clean. Loaner vehicle was running and warm and also very clean. Really like that they washed my truck. Overall experience was very good More

The service was good and they were very friendly.Told me what they were doing and they gave me a report of what they did what they were doing and they gave me a report of what they did More

Very grateful for Mikes assistance in finding us the right truck. We appreciated his patience and we’re more than happy with the result. Would highly recommend Parkland Dodge. Thank you right truck. We appreciated his patience and we’re more than happy with the result. Would highly recommend Parkland Dodge. Thank you More

Friendly service, they were able to get me in right away. Excellent work. My vehicle was returned to me detailed which I was not expecting Excellent work. My vehicle was returned to me detailed which I was not expecting More

Friendly, knowledgeable, didn't try force anything on me. They knew what I wanted and gave me a very fair deal on my trade-in. Would highly recommend them. I love my new vehicle. They knew what I wanted and gave me a very fair deal on my trade-in. Would highly recommend them. I love my new vehicle. More

Wonderful people to work with, very accommodating and kind. A great starter vehicle for our young daughter and it’s in awesome condition, Thank you! kind. A great starter vehicle for our young daughter and it’s in awesome condition, Thank you! More

I purchased my Dart there in June 2017 and have had excellent service. The staff is welcoming, friendly and very helpful. I would recommend Parkland Dodge for the service they provide. Thank you excellent service. The staff is welcoming, friendly and very helpful. I would recommend Parkland Dodge for the service they provide. Thank you More