Parkland Chrysler Dodge Jeep Ram

Lured me into dealership to look at Jeeps, negotiated a purchase that included All Weather floor mats, some swag and a gift that I chose for the promotion thay had on, I chose a $250 Amazon gift card. Went purchase that included All Weather floor mats, some swag and a gift that I chose for the promotion thay had on, I chose a $250 Amazon gift card. Went to pick up Jeep, no floor mats were even installed, had to remind the sales person about the agreement. He obliged and got the floor mats and swag from parts. I asked about the gift card and he said they would be digital and emailed. After a couple weeks I inquired multiple times to different staff who either ignored me or told me to be patient. The sales manager eventually contacted me to tell me that the sales person told him that I traded it for the mats. There was never a discussion about that..he informed me that he would have to pay for them from his commission, that is not my issue, the mats were to be included. The sales person had no real input into anything, he was of a lot boy amd fixed the test drive plate onto vehicles. I was dealing with a promotions rep from Stellantis. I didnt even meet the sales manager throughout the purchase steps. I am fairly disappointed in Parkland Dodge, I have purchased many vehicles from them and had them do a lot servicing either personally or with my company. I WILL be travelling into Edmonton from now on. I know that a lot of dealerships aer shady and I never even considered Parkland to be untill having to deal with their new managment/ownership. Wouldn't recommendthem to anyone going forward. Pretty sad over $250 More

Have called emailed numerous times no one returns calls or emails Was over charged for 2 litres of oil that my vehicle can not hold, ordered tires and the wrong ones were installed When I got the vehicl or emails Was over charged for 2 litres of oil that my vehicle can not hold, ordered tires and the wrong ones were installed When I got the vehicle back from a service the tire sensors were on the wrong wheels and was asked if I really want them changed or can we not bother correcting, Was charged for the use of rags and the mechanics tools and yet the labour rate is $179.95 so why is this not covered in this Extremely disappointed, from my first service to now 2 years apart this has fallen off a cliff for service More

would not recommend this dealership to anyone and would strongly advise taking your vehicle elsewhere. We brought our van in over the summer for warranty work. It was in the shop for about a month. With strongly advise taking your vehicle elsewhere. We brought our van in over the summer for warranty work. It was in the shop for about a month. Within 24 hours of getting it back, the van was leaking coolant. When we returned, we were told it was just an “air bubble” from the repairs and were given a bottle of coolant and sent away. Another 24 hours later, the engine light came on and the van was once again losing coolant. We brought it back in and were provided a loaner vehicle, which we had for four months. Communication throughout that time was minimal. When we did speak with the service manager, we were made to believe the issue was complex and actively being worked on. In early December, we received a phone call telling us we had approximately 24 hours to return the loaner, despite our van still not being fixed. We were threatened with towing or daily charges if the loaner was not returned. There was no prior notice or effort to give us a reasonable heads-up. The general manager, Troy, told us our only options were to: • Take the van elsewhere • Pay out of pocket for an engine replacement, despite having warranty coverage • Or trade the vehicle in To make matters worse, the warranty company was not even aware the dealership still had our vehicle. We ultimately took the van to another mechanic, who diagnosed the issue within one hour. The engine is now being replaced and is fully covered under warranty — something this dealership claimed was not an option. Being forced to return the loaner just two weeks before Christmas put us in an extremely difficult position. Had we been given proper notice or accurate information earlier, we could have moved the vehicle elsewhere sooner and avoided being forced into paying for a rental during the holiday season when many shops were closed. I fully expect management to respond claiming they “did their best,” followed by a sudden influx of 5-star reviews. I strongly encourage anyone considering this dealership to read through the reviews carefully, as there is a clear pattern of service-related complaints. This was a stressful, poorly handled experience from start to finish. Save yourself the frustration and go elsewhere. More

Very Friendly. Approachable great to deal with. The staff are very easy to talk to Approachable great to deal with. The staff are very easy to talk to More

**1/5 Stars – Terrible Experience at Parkland Dealership** Worst car-buying experience ever. The dealer pressured us into financing through them to "save" $2,000 — a manipulative tactic when w Dealership** Worst car-buying experience ever. The dealer pressured us into financing through them to "save" $2,000 — a manipulative tactic when we were ready to pay cash. I pointed out oil leaking under the car during the purchase. They inspected it and dismissed it as a spill from a recent oil change. After driving it home, my local dealership diagnosed a leaking oil pan — $1,000 repair. When I called Parkland to have them address it, they had no real solution and simply told me to bring it back so their mechanics could "look at it and see if there was a problem" — despite already having inspected and dismissed it. After I reminded them of that, they stopped responding altogether. Avoid this dealership. Get an independent inspection and don’t fall for their financing pressure. Very disappointed. More

Took it in for an oil change. They recommended tires. Thought it would be done Friday. But the tires didn’t come in on time was told Saturday and then they weren’t done Saturday. They recommended tires. Thought it would be done Friday. But the tires didn’t come in on time was told Saturday and then they weren’t done Saturday. Halfway thru Monday they were done More

This visit was actually very pleasant. Everyone was helpful and seemed to know what they were doing & talking about. Hopefully the Service Department has found some good people and they ar Everyone was helpful and seemed to know what they were doing & talking about. Hopefully the Service Department has found some good people and they are now displaying good communication & customer service. Thank you to everyone and keep up the good work! More

We have maintenance contracts for both our vehicles and Parkland is very close to home so we use them to perform oil changes etc on our vehicles. Kathy in the service department is excellent to deal with a Parkland is very close to home so we use them to perform oil changes etc on our vehicles. Kathy in the service department is excellent to deal with and goes the extra mile to make sure you are taken care of. More

Keeps me on track with maintenance. Very good service , shuttle to and from home much appreciated. Pleasant and helpful staff!! Very good service , shuttle to and from home much appreciated. Pleasant and helpful staff!! More

189$ to do diagnostic and fix the issue. Don't see that often anymore, I will be back for this very reason Don't see that often anymore, I will be back for this very reason More