Parkland Chrysler Dodge Jeep Ram

Do not trust this dealership. I am incredibly disappointed with both the quality of the vehicle I purchased and the appalling lack of integrity and accountability shown by the sta I am incredibly disappointed with both the quality of the vehicle I purchased and the appalling lack of integrity and accountability shown by the staff at Parkland Chrysler Dodge Jeep Ram. I was sold a vehicle that was described as being in “perfect” condition, only to discover almost immediately that this was far from the truth. The visors are completely unusable — (they won’t stay secured to the roof - they fall down while you’re driving directly in front of your face making it dangerous not only for myself and passengers but for others driving as around me) — & the biggest issue is the front passenger seat is inoperable. After doing some quick research, I learned that these are known issues with this model. Yet, none of this was disclosed at the time of purchase. When I contacted LINDA SENKANE, the “salesperson” I dealt with, she showed minimal concern and ultimately stopped responding altogether — presumably because her commission had already been secured. Her only response was to send me an Amazon link to purchase replacement visors parts myself. With no help from LINDA, I left a message requesting a call back from a manager. Unsurprisingly, no one responded. I then reached out to the finance representative, MANNY GREWAL, who gave me a name and number for someone named “DALLAS,” apparently a manager — though no last name was provided. I sent DALLAS a detailed message explaining the situation and followed up multiple times, even asking MANNY to escalate it. Still, nothing. I’ve been completely ignored. To make matters worse, within 48 hours of picking up the vehicle, I dropped off paperwork at another dealership on behalf of Parkland and spoke with the manager there, DAVE DUNLOP. When I mentioned the visor and seat issues, he casually suggested I “use super glue” for the visors and that the seat could be “fidgeted with” — advice that was both dismissive and unhelpful. The seat is now jammed into the dash and completely unusable. After leaving the second dealership, I received an unsolicited text message from MANNY GREWAL, the finance representative I had been dealing with. In the message, MANNY stated Dave Dunlop would like to take me out on a date. This is after Dave told me to fix my vehicle with Krazy glue. This kind of behavior is completely unprofessional and entirely unacceptable — especially in the context of an unresolved customer service issue. It demonstrates a total lack of respect and reinforces my concerns about the culture and conduct within this dealership. This entire experience has left me feeling deceived, ignored, and frankly disgusted by the way Parkland treats its single female customers after a sale is completed. I, 100%, am pursuing formal complaints regarding this fraudulent and unethical behaviour that Parkland Chrysler has displayed. All that was ever asked or expected of Parkland Chrysler Dodge Jeep Ram was to take accountability and address the issues that were clearly present at the time of purchase. Instead, they chose to ignore, deflect, and ultimately mistreat a paying costumer. Rather than standing behind they vehicle they sell, they've demonstrated behaviour more in line with a dishonest operation - taking advantage of individuals who put their trust, time, and money into doing business with them. More

Excellent service staff especially Monica Munro. Excellent info and advice from shop foreman Great expertise on the 2015 ram power wagon Excellent info and advice from shop foreman Great expertise on the 2015 ram power wagon More

Very pleased with service from start to finish. Fair and honest negotiations. Delighted to acquire my new ride. Fair and honest negotiations. Delighted to acquire my new ride. More

Very attentive advisors, Very pleased with the attention to detail of fixing the small problem with my rotor and finding the bent clip. When looking after my Jeep Cherokee its very important to me to have t to detail of fixing the small problem with my rotor and finding the bent clip. When looking after my Jeep Cherokee its very important to me to have technicians I can trust. Thank you. More

My service tech Monica she was very professional down to earth straightforward type person. She was so easy to deal with. The whole establishment is top-notch and I will be going there to buy a new vehicle. earth straightforward type person. She was so easy to deal with. The whole establishment is top-notch and I will be going there to buy a new vehicle. More

Great service. Staff is responsive and flexible. Easy to book in and they finished my service early! Staff is responsive and flexible. Easy to book in and they finished my service early! More

I booked in for an oil change and tire rotation as my service contract covers both. They didn’t do the tire rotation because they deemed it unnecessary and didn’t inform me at pickup. This is the second service contract covers both. They didn’t do the tire rotation because they deemed it unnecessary and didn’t inform me at pickup. This is the second time this has happened. BUT they did splash off my vehicle when they were done. Which was lovely! More

I would not have had to go into the service department if they would have given the courtesy to tell me that I needed to get an alignment as often as Dodge recommends. Never heard anything about this till my they would have given the courtesy to tell me that I needed to get an alignment as often as Dodge recommends. Never heard anything about this till my front tires were done, now I have a $3100 bill More

Recieved nothing short of excellent services, whether with sales or vehicle service and maintenance. The dealership is nothing short of fantastic, and cannot be recommended enough. with sales or vehicle service and maintenance. The dealership is nothing short of fantastic, and cannot be recommended enough. More

Had a great experience here. The lady who worked there was very personable and attentive. The lady who worked there was very personable and attentive. More