Palladino Honda

Bought a 2011 Accord, trusting the dealership failed to fully inspect it, signed all papers took it to show my "awesome" car to my mechanic he immediately noticed the side skirt was broken and the tail pip fully inspect it, signed all papers took it to show my "awesome" car to my mechanic he immediately noticed the side skirt was broken and the tail pipe was bent and crooked. I called my salesman who said to bring it in but got sent out of town for work. They're closed on Saturday. When I did bring it in they noticed a small scratch and said I must have smashed the car. I took responsibility for the scratch but argued that I reported the damage the day I left the lot. I was told nothing they can do all I wanted was the bracket that was missing to be replaced. The trim is almost falling off now. Few weeks later I discover in a bad was that I don't have a key that unlocks the door. Again contact the salesman only to not get a reply. When I went in I was told it would be 160$ for a key. I went to the salesman irate he was with a customer and I made a rude comment which I apologized for. He had me wait approximately 30 minutes before addressing me. He stood over me using profanity. I felt like I was being approached for a bar fight. I turned around and left flabbergasted stating my disappointment in palladino Honda. A few weeks later I receive a notice that the timing belt needs to be changed at 100,000 kms I purchased the vehicle with 103,000 kms. They did a service to it before the sale as well. I wasn't informed of this 700$ maintenance when I was purchasing. I've emailed the sales manager service manager and general manager to no avail. I have now filed a complaint with the bbb. I've owned the vehicle 4 months and paying 39,000$ for it. After I pay to replace the timing belt I'll have put more on palladino's car than I paid for my other car I have no issues with and it's a 400$ car. I do love my Honda but very very disappointed with palladino Honda. Their service is terrible as soon as you leave the lot. That's been my experience so far. More

What went well: They answer the phone personally on the first ring and have been very helpful. What didn't go well: 1) we setup an appointment at 3:30pm for for 4:15pm that day with a senior salespers first ring and have been very helpful. What didn't go well: 1) we setup an appointment at 3:30pm for for 4:15pm that day with a senior salesperson. At 4:12 I called you to let them know I'd be 5 minutes late (traffic). Customer service advised me they would tell the salesperson. 2) I arrive at 4:18pm at the front desk and advise them I have an appointment. They ask if I know the name of the person and I reply that I only know that he is a senior salesperson. 3) front desk seems confused, looks for me by name, wanders around trying to find someone to help me. 4) 10 minutes later, 4:28 a gentleman approaches me and shakes my hand and says he'll "hand me off" to someone to help me soon. I tell him he has 3 minutes, because at 4:30 I'm going home - we had an appointment and I'd already waited 10 minutes. 5) he says something along the lines about how customer service told him she had trouble getting a hold of me, and implying that either it is my fault or I deserve to be kept waiting. an appointment is an appointment. I don't mind waiting at the dentist because they do surgery and have complications. seems to me that people who sells cars shouldn't have this problem, though I could be wrong (often am). Maybe they get customers like me. All things being equal, it is my prerogative to reply when I am free and able, and to assume or imply anything else is quite rude. 6) I get "handed off" to Andrew, who has been there since February (got to be a senior salesperson pretty quick in 8 months!) 7) After 5 minutes of personal questions (where I'm from, what I drive now??) , he tells me the car I am interested in is sold. What a terrific waste of time! It seems someone should know what cars are for sale, because it looks like they've wasted my time, their customer service's time, and Andrew's time. I'd have loved to drive away in a new (to me) car this week, but it looks like no one knows what's going on or has a watch. While I appreciate someone setting up an appointment, it's too bad we didn't even get that far. This will at least make a great story for dealerrater, and for the people I delayed having dinner with to meet with Palladino salespeople! I won't be returning. More