Palladino Honda

What went well: They answer the phone personally on the first ring and have been very helpful. What didn't go well: 1) we setup an appointment at 3:30pm for for 4:15pm that day with a senior salespers first ring and have been very helpful. What didn't go well: 1) we setup an appointment at 3:30pm for for 4:15pm that day with a senior salesperson. At 4:12 I called you to let them know I'd be 5 minutes late (traffic). Customer service advised me they would tell the salesperson. 2) I arrive at 4:18pm at the front desk and advise them I have an appointment. They ask if I know the name of the person and I reply that I only know that he is a senior salesperson. 3) front desk seems confused, looks for me by name, wanders around trying to find someone to help me. 4) 10 minutes later, 4:28 a gentleman approaches me and shakes my hand and says he'll "hand me off" to someone to help me soon. I tell him he has 3 minutes, because at 4:30 I'm going home - we had an appointment and I'd already waited 10 minutes. 5) he says something along the lines about how customer service told him she had trouble getting a hold of me, and implying that either it is my fault or I deserve to be kept waiting. an appointment is an appointment. I don't mind waiting at the dentist because they do surgery and have complications. seems to me that people who sells cars shouldn't have this problem, though I could be wrong (often am). Maybe they get customers like me. All things being equal, it is my prerogative to reply when I am free and able, and to assume or imply anything else is quite rude. 6) I get "handed off" to Andrew, who has been there since February (got to be a senior salesperson pretty quick in 8 months!) 7) After 5 minutes of personal questions (where I'm from, what I drive now??) , he tells me the car I am interested in is sold. What a terrific waste of time! It seems someone should know what cars are for sale, because it looks like they've wasted my time, their customer service's time, and Andrew's time. I'd have loved to drive away in a new (to me) car this week, but it looks like no one knows what's going on or has a watch. While I appreciate someone setting up an appointment, it's too bad we didn't even get that far. This will at least make a great story for dealerrater, and for the people I delayed having dinner with to meet with Palladino salespeople! I won't be returning. More