Palladino Honda

Peeling clear coat In June 2014 I brought my car in so that someone could take a look at my 2009 Civic's roof as the clear coat had been peeling, which was covered under In June 2014 I brought my car in so that someone could take a look at my 2009 Civic's roof as the clear coat had been peeling, which was covered under warranty. The front desk told me that the manager was out and that he wouldn't be back for a few days, but to leave my number so he could reach me. No one called. I went back in August, and again, he wasn't there, but someone came and took pictures. No one called. After about aweek I called, to be informed that he was busy, I told them that this has gone on long enough and that I insisted on speaking with him. The manager finally called me back that day and said that he would set an appointment with the paint company and get back to me. He never did. I went in again in a few weeks later, insisted on speaking with the manager in person, and finally was given an appointment. Once I was finally able to talk face to face to this manager he was very helpful and courteous, but it was quite hard to get in touch. Absolutely unorganized and don't keep their word. More

My experience at Palladino Why did I give this dealership a favorable rating you might ask? Let’s start with the sales staff. Jayson Ball was the salesman with which we Why did I give this dealership a favorable rating you might ask? Let’s start with the sales staff. Jayson Ball was the salesman with which we spoke. He greeted us with a smile and made us feel welcome and at ease within the dealership. I'm sure you've all experienced this before, where when you walk into the dealership you feel like a piece of steak surrounded by lions. All eyes are on you and you feel vulnerable. This wasn't the case at Palladino. We felt welcomed and treated as though we were the most important people in the store. Attention to detail by Jayson in explaining us the different options on various vehicles, including the 2014 Odyssey which we purchased, was exemplary! We've since recommended to those interested in Honda to speak to our friend Jason at Palladino. Next comes service. Jason Carrier is the service manager at Palladino Honda. He helped us with our service with another of our Honda and I can't say enough regarding his tenacity and patience. We observed how he handles strenuous situations with respect to client care and I can honestly say that I feel like I am in very good hands when I bring my vehicles for service. We are very much dealer loyal when it comes to service so it is paramount that the long term relationship be familiar and friendly. Lastly, a word about Vincent Palladino, the owner of Palladino Honda. Prior to our purchase of a 2014 Odyssey we had done some research and had a few important questions. With all of the recalls from various manufacturers (Toyota, GM, etc...) we wanted to make sure that going forward that we could rely on the quality expectation emitted by Honda Canada. To answer these questions we sat down with Vincent, a super approachable person just like me and you, and he went the extra mile to assuage our concerns. He went on to explain that should anything arise, and these events are few and very far between for Honda, that Honda Canada is a company which stands behind its products. Palladino, Honda and Vincent understand the importance of the long term relationships created through the experience of driving a Honda and how that word can spread and be a positive force going forward. I firmly recommend driving a Honda, and making your next purchase at Palladino Honda! More

Bought a 2011 Accord, trusting the dealership failed to fully inspect it, signed all papers took it to show my "awesome" car to my mechanic he immediately noticed the side skirt was broken and the tail pip fully inspect it, signed all papers took it to show my "awesome" car to my mechanic he immediately noticed the side skirt was broken and the tail pipe was bent and crooked. I called my salesman who said to bring it in but got sent out of town for work. They're closed on Saturday. When I did bring it in they noticed a small scratch and said I must have smashed the car. I took responsibility for the scratch but argued that I reported the damage the day I left the lot. I was told nothing they can do all I wanted was the bracket that was missing to be replaced. The trim is almost falling off now. Few weeks later I discover in a bad was that I don't have a key that unlocks the door. Again contact the salesman only to not get a reply. When I went in I was told it would be 160$ for a key. I went to the salesman irate he was with a customer and I made a rude comment which I apologized for. He had me wait approximately 30 minutes before addressing me. He stood over me using profanity. I felt like I was being approached for a bar fight. I turned around and left flabbergasted stating my disappointment in palladino Honda. A few weeks later I receive a notice that the timing belt needs to be changed at 100,000 kms I purchased the vehicle with 103,000 kms. They did a service to it before the sale as well. I wasn't informed of this 700$ maintenance when I was purchasing. I've emailed the sales manager service manager and general manager to no avail. I have now filed a complaint with the bbb. I've owned the vehicle 4 months and paying 39,000$ for it. After I pay to replace the timing belt I'll have put more on palladino's car than I paid for my other car I have no issues with and it's a 400$ car. I do love my Honda but very very disappointed with palladino Honda. Their service is terrible as soon as you leave the lot. That's been my experience so far. More

What went well: They answer the phone personally on the first ring and have been very helpful. What didn't go well: 1) we setup an appointment at 3:30pm for for 4:15pm that day with a senior salespers first ring and have been very helpful. What didn't go well: 1) we setup an appointment at 3:30pm for for 4:15pm that day with a senior salesperson. At 4:12 I called you to let them know I'd be 5 minutes late (traffic). Customer service advised me they would tell the salesperson. 2) I arrive at 4:18pm at the front desk and advise them I have an appointment. They ask if I know the name of the person and I reply that I only know that he is a senior salesperson. 3) front desk seems confused, looks for me by name, wanders around trying to find someone to help me. 4) 10 minutes later, 4:28 a gentleman approaches me and shakes my hand and says he'll "hand me off" to someone to help me soon. I tell him he has 3 minutes, because at 4:30 I'm going home - we had an appointment and I'd already waited 10 minutes. 5) he says something along the lines about how customer service told him she had trouble getting a hold of me, and implying that either it is my fault or I deserve to be kept waiting. an appointment is an appointment. I don't mind waiting at the dentist because they do surgery and have complications. seems to me that people who sells cars shouldn't have this problem, though I could be wrong (often am). Maybe they get customers like me. All things being equal, it is my prerogative to reply when I am free and able, and to assume or imply anything else is quite rude. 6) I get "handed off" to Andrew, who has been there since February (got to be a senior salesperson pretty quick in 8 months!) 7) After 5 minutes of personal questions (where I'm from, what I drive now??) , he tells me the car I am interested in is sold. What a terrific waste of time! It seems someone should know what cars are for sale, because it looks like they've wasted my time, their customer service's time, and Andrew's time. I'd have loved to drive away in a new (to me) car this week, but it looks like no one knows what's going on or has a watch. While I appreciate someone setting up an appointment, it's too bad we didn't even get that far. This will at least make a great story for dealerrater, and for the people I delayed having dinner with to meet with Palladino salespeople! I won't be returning. More