
Palladino Honda
Sudbury, ON
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I purchased a Honda, not a "Palladino" car. Let me explain. I had a serious issue with my vehicle, so I took it to Palladino Honda in Sudbury, the nearest dealership to my workplace. When I ar Let me explain. I had a serious issue with my vehicle, so I took it to Palladino Honda in Sudbury, the nearest dealership to my workplace. When I arrived, my car’s engine wouldn’t turn off. I went inside at 5:10 PM and explained the situation, even showing pictures. I simply asked if someone could take a quick look since the engine was still running. Without checking with the mechanics, the representative immediately said no. After I insisted, she reluctantly went to the service area, where I clearly saw mechanics still working. Yet she returned, now irritated, and told me no again. When I asked what I was supposed to do, she bluntly said to leave my car overnight and wait until the next day. I hadn’t even parked properly, but she didn’t care. Instead, she prioritized another customer before finally sending someone (NOT A MECHANIC) to check my car. The person briefly looked at it and told me to just leave it as it was. If that was the response, why make me wait? My wife, who was with me, asked me one question that still haunts me: "Why did you buy a Honda if this is the customer service they provide?" I had no answer. The next day, they told me I needed to pay for a new battery, while Honda would cover the alternator. When I asked how long the repair would take, I got no clear answer. I politely mentioned that I could request a rental if they couldn’t guarantee a completion time. The response? "We do not have any vehicles." The tone made me feel like I was begging instead of requesting a basic courtesy. I had no choice but to take taxis to work for multiple days. They vaguely said parts "might" arrive by Tuesday but weren’t sure. Finally, I got a call saying my car was ready. When I arrived, they handed me a bill charging me for the battery and additional labor. I asked what caused the issue and was told, "The alternator was faulty. Nothing to do with you." So I asked why I had to pay for a battery that died because of Honda’s defective alternator. The response? "Yes, you have to pay." Then I noticed labor charges and questioned why I was paying for labor on top of a $300 battery caused by their faulty alternator. The advisor rudely said, "We are not charging you for the alternator." Of course not—Honda was covering it. But I was still stuck paying extra because of Honda’s failure. With no choice, I paid. Before leaving, I said, "My biggest regret in life is buying a Honda." To my disbelief, the service advisors laughed at me as I walked away. Yes, they laughed. This was the worst dealership experience I have ever had. No customer service, no accountability, just outright rudeness. Instead of treating customers with respect, Palladino Honda treats them like a burden. If you're considering buying a Honda, DO NOT go to Palladino Honda in Sudbury. They’ll take your money, disrespect you, and leave you full of regret. Absolutely disgraceful. When I bought my Honda, I even referred my friends and family to buy one. In fact, my friend actually purchased a Honda based on my recommendation. After this experience, I will never, ever buy a Honda again in my lifetime. I will also tell everyone I know—buy anything, but not a Honda and never from the Palladino Group. More
would give zero stars if possible, traded in a truck for a used truck on the lot, it took 6 weeks to close the sale, I was told there was a minor issue (o2 light) but the part wouldn't be in for a couple mo a used truck on the lot, it took 6 weeks to close the sale, I was told there was a minor issue (o2 light) but the part wouldn't be in for a couple months, part came in and didn't fix the problem, it took 8 months before I had a vehicle of constant arguing, absolutely terrible cust. service. and when it finally came back other things were broken on it. worst experience I've ever had with a dealership hands down! had to argue to have a loaner vehicle, and when the I took the loaner, it had drugs in the vehicle. and the truck I purchased was faked through a safety, had a broken headlight, and other issues. don't walk, run from any Palladino dealership! More
Guy Robineau is a liar and crooked! He needs to own up too this unprofessional behaviour of putting the wrong vehicle in contract. Calling cops for hilarious reasons all to try and inti He needs to own up too this unprofessional behaviour of putting the wrong vehicle in contract. Calling cops for hilarious reasons all to try and intimidate me! Guy Robineau.....I don't intimidate that easily. You need to be fired for your lying shady ways!! Buyers beware!! More
Used them wrong car on a trade in and refuses to correct it. FRAUD?? I have 2 letters from Palladino lawyer saying I traded a Dodge Journey NOT that lemon you sold me in the Escape! Their lawyer sides with it. FRAUD?? I have 2 letters from Palladino lawyer saying I traded a Dodge Journey NOT that lemon you sold me in the Escape! Their lawyer sides with what I say! Plus the lies on that letter are slander. I have all emails and texts yo prove that! Court papers being prepared filing soon. See you in court soon your crooks! More
Liars, shady, bullies, fraudulent contract. Have the proof but. They deny it happened. Facts and truth. Willing to share proof. All proper authorities notified. Now they will call cops for this Have the proof but. They deny it happened. Facts and truth. Willing to share proof. All proper authorities notified. Now they will call cops for this honest review. That is what they do! More
Liars, bullies and shady! Goes as for a stashing fish guts in customers cars! Lies on contract. Gives wrong car and wants its back then denies it happening. Took advantage of Goes as for a stashing fish guts in customers cars! Lies on contract. Gives wrong car and wants its back then denies it happening. Took advantage of my mental health and were told they making me sick so used its to their advantage! xxxx! More
Avoidance, lies, denial, sell vehicles and ask for them back because they made a mistake, fish guts stashed in car! 3 cars later and was the worst 16 months of my life! Avoid this place at all costs! back because they made a mistake, fish guts stashed in car! 3 cars later and was the worst 16 months of my life! Avoid this place at all costs! More
Jan, 11/23 I called Honda Canada about my seat belts retracting slowly. They sent me an email saying that I needed to get a diagnosis done. So I booked and appointment with Palladino Honda se retracting slowly. They sent me an email saying that I needed to get a diagnosis done. So I booked and appointment with Palladino Honda service department for Jan16/23 at 1:00 P.M. was a 1 hour appointment at no charge and came with a free multi point inspection. I did get my car back in about 1 hr. and 10 mins. There report on the seat belt issue was that they uses a silicone spray on the belts and that seem to make them retract a bit faster but because the age of the vehicle if it happened again they recommend replacing them. There were 15 other issues with the car according to service tech. No point in me listing them except for one. The tech notes said that one left front wheel nut was damaged but did go back on and recommends replacing it. He did not mark which wheel nut that would have been to easy. I went to Maslack and purchased a new wheel nut and returned home to try to find which wheel nut was damaged. I tried removing the wheel nuts but there were just to tight and I had to get a breaker bar out to do it. Now the wheel torque on my 2006 honda crv is 80 FT LBS as per the manual. The tech had torque the wheel nuts ( in my opinion) to 120 FT BLS on all four wheels. He cross threaded one wheel nut and forced it on with the impact driver damaging the wheel stud. Now I had to replace a wheel stud as well. Not a small job. I repaired the stud and wheel nut and retorqued to the proper 80 FT LBS my self. I WILL NEVER BRING MY CAR BACK TO PALLADINO HONDA SERVICE EVER AGAIN. BEWARE. Thanks for nothing Palladino Bryan More
We were on our way to Toronto and our transmission light came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for t came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for their help. More