Pacific Honda

Worst experience ever! I will not go to Pacific Honda in North Vancouver anymore! Here is my experience about the 2018 Honda CR-V Touring which I bought it brand new from No I will not go to Pacific Honda in North Vancouver anymore! Here is my experience about the 2018 Honda CR-V Touring which I bought it brand new from North Vancouver Honda (Pacific Honda). A bad mistake to buy this expensive car! 1st problem, engine wasn’t getting warmed up and the water temperature was always showing cold! (heater also wasn’t working in winter because of this issue). 2nd problem, oil dilution issue!! (For those who don’t know what oil dilution means is, when un-burned fuel slips past piston rings and mixes with engine oil in the crankcase and possibly causing engine damage. It could also lead to stalling or loss of power during short trips or low-speed driving, such as in heavy traffic, especially in cold weather). 3rd problem, a hose to AC is broken and AC is not working. Honda says they are not sure when they can change the part because it is back-order! So, no AC in Summer!! The AC probably will be fixed in Wintertime. My car might have heater issue in Wintertime! Who knows! 4th problem, lights in sun visors don’t work, and visors been ordered!! A family car that doesn’t function properly when family needs it! I believe Pacific Honda knew about some 2107 and 2018 models of Honda have oil dilution issues but they never informed me! I also had 2 incidents with Pacific Honda Service department as well. First one was, I was charged for a service that was not happened on my car which I paid for as a service package. Pacific Honda offered me a discount on the next service as a compensation when I complained. The 2nd happened recently, I was booked for a whole day to change the AC hose. That AC hose is in back order and Pacific Honda never got that part!! So the day I brought my car to change a part was for nothing. For me, it is hard to trust Pacific Honda again! More

Thank you service Advisor Dan Pollard My car needed a service and Dan managed to get me a service in one day as I had the opportunity to go on a road trip and my car was overdue for a serv My car needed a service and Dan managed to get me a service in one day as I had the opportunity to go on a road trip and my car was overdue for a service. Much appreciated_ big thank you?? More