Oxford Dodge Chrysler Jeep Ram - Service Center

Vary poor customer experience left messages with service advisor and never got call back in 2 different occasions. But they know how to charge for something that should have been covered under warranty. We advisor and never got call back in 2 different occasions. But they know how to charge for something that should have been covered under warranty. We are on 4 caravan in a row. Next year was to be 5th. But with service like that all go to Kia instead. More

Well to say the least we have had many poor experiences with Oxford Dodge. If I could give them 0 stars I would. Also, I am not one to complain but I think its important that people know what they are gett with Oxford Dodge. If I could give them 0 stars I would. Also, I am not one to complain but I think its important that people know what they are getting into with this company when making such a large purchase 1. I bought my vehicle from them and when I test drove it I heard a noise so I told the sales rep and she advised it would be fixed when I picked it up. So the next week I picked it up and it hadn't even been looked at. I brought it back and asked them to check and they put 5 grand of repairs under the hood which took a few weeks. They finally agreed to give me a dealer car while mine was being fixed after I had spoke with the manager. It was absolutely ridiculous as they should have offered this instead of me having to talk to so many people and state why it was needed. I would have been just as happy to have waited to pick up my new vehicle while the work was being done , and still have had my vehicle I traded in but they didnt even loook at the new vehicle to see what was wrong 2. I have brought my car into a local shop to get my tires switched and they advised there was some repair work to do. I brought the car back to Oxford dodge as I did purchase the extended warranty. They advised they fixed the problem (rear linkage, a ball joint & alignment ) and released the car back to me. 3. Upon picking up the car we immediately noticed there was a noise still that shouldn't be there. We had to state our case with the service rep for it to be seen the next day (instead of a week later) We brought the car back to Oxford dodge and they had advised it needed a rear right strut (which is one of the very few things the warranty didn't cover ) at this point we were very upset as it nearly impossible to miss a strut that is gone with the previous work that was done on the rear end. We declined the work to be done with them as my husband is pretty great with cars so he could easily replace a strut. They still wanted to charge us $150 fee for diagnostic but keep in mind this should have been under the originally fee as it was in the shop a day before. 4. My husband ended up speaking with the service manager to have the fee waived and the service manager advised that he was the one who moved the car to the parking lot after the rear linkage and alignment was done and he heard the noise as it was quite loud. So why on earth would he release the car instead of having the noise looked at. He apologized as this shouldn't have been missed and waived the fee. 5. My husband replaced both rear struts just for good measure and noticed that it wasn't the struts that were gone it was the control arm. At this point we realized that the warranty was thru a third party and any shop could bill to the warranty. 6. We brought the car back into our local shop to have the problem diagnosed and they advised that it was indeed the control arm making the noise, the tie rod ends were on their way out, and a knuckle that need to be replaced which are all covered under the warranty. Oxford dodge did not mention any of these things needed work. My best advise would be to NEVER get your car serviced here as they will push you out of the shop with out fixing the issue, and not even diagnosing the problem. DO NOT buy a vehicle from here unless you want poor customer service matched with lack of communication and a shop that can't quite figure it out. More

Worst place ever to take your vehicle for service. I was charged $500 to change one calliper on my van and they didn't even change the bracket, left the old broken pads on and told us it would be anot I was charged $500 to change one calliper on my van and they didn't even change the bracket, left the old broken pads on and told us it would be another $500 for one set of pads. amateur mechanics , I ended up going to another garage after wasting my money and time for a half xxx job. Will never buy anything from Dodge again. So angry! More

Incompetent Had warranty work done on my truck, they said the root cause for not starting was a rf module that got wet from a rear window leak... Then they said "it's the starter" after a tech "hit i said the root cause for not starting was a rf module that got wet from a rear window leak... Then they said "it's the starter" after a tech "hit it" Warranty work scam to replace a RF module also costing me $1400.... More

We service both of our vehicles at Oxford Dodge and could not be happier with the professionalism, competency and courtesy of the Service Dept. Both of our vehicles recently had recurring, persistent issues not be happier with the professionalism, competency and courtesy of the Service Dept. Both of our vehicles recently had recurring, persistent issues that were difficult to diagnose and fix. The Service Dept took the time to listen to our concerns and get it right - even if it took a few tries! There was no charge for the repeat diagnostic work and upgraded parts that were still under warranty. More

Another Dodge dealer misdiagnosed a problem with my wife's Sebring, and recommended unnecessary and costly repairs that didn't resolve the problem. Oxford Dodge's service department correctly pinpointe wife's Sebring, and recommended unnecessary and costly repairs that didn't resolve the problem. Oxford Dodge's service department correctly pinpointed the source of the problem, and replaced the part under warranty, without any further cost. I was greatly impressed by the competence of their service technicians and by the quality of customer service and care they demonstrated. More