Owasco Volkswagen

2013 GLI seemed to be In owascos repair bay more then not. 112 days out of 180 to be exact. This time in for “warranty upper engine work” for the second time, which means even vw Canada was involved as t not. 112 days out of 180 to be exact. This time in for “warranty upper engine work” for the second time, which means even vw Canada was involved as the dealership did something incorrectly. Broke down on the 400 the very next morning upon completing? Of original repairs? One rainy afternoon I showed up at owasco as I needed an item from the car. For the first 15 minutes they were what seemed like they were Very confused as to where my keys went. Well eventually that issue behind us on to the next. Now my GLI is outside(waiting for extended Time for parts, so of course outside storage is acceptable) except the hood is propped open about 4-6” due to a shop made engine support. Spanning the strut mounts. Problem is now the top of the engine is open basically to the weather. The valve cover completely off the engine engine top only protected by the cars plastic under shrouding. And water seen under the hood in multiple spots. Next few days I had mentioned an oil change. Then informed by the service manager that they would not cover an oil change even after engine repairs at the least? With a high probability of some of that water finding It’s way into the engine . Refused an oil change also by the General manager who would never actually directly contact me. Okay granted I was heated a few times and a few times with staff that I immediately apologized to as I was out of line But still a customer can’t be treated like I was. Also as they rented me a few loaners which I really did appreciate all the help I was given as I did not have my own credit card at the time. Met all other requirements and even my mothers credit card on this loaner. Well my luck and again remember all requirements met including being fully insured. Oops accident, wrote off their 2018 Jetta with like 1000km on it. Not good but hey that’s why we have car insurance. Well not according to Service Manager Kyle who billed my moms card $5250. Why Kyle? Never got an answer but my moms a little feisty also so got the money back at least. After my GLI is held hostage for six days as their top guns do??lol but seriously . Soon affer gli Returned with a cracked oil sender Tube that they seemed to over tighten by quite a lot, Blows engine after about 3000km. The top of the engine was probably starved most of the final 3000km. Vw Canada a big thanks for absolutely nothing. Oh at this time I was told owasco no longer wanted my business And no longer allowed on the property. But the smarter people at VW Canada kept insisting I need to take my concerns to the dealership directly. Hold on if I remember what the nice Durham Regional Police officer told me was your going to be arrested if you Come back. Vw Canada kept insisting then I got to the top of their customer relations department. Can’t remember his name but only one level up from the top.Correction one level up from the bottom. He told me the process stops with him. No further investigation as the file is closed. So now all I want. I’m not really sure what would Be the price. After all the torment I received from them. They should actually find themselves quite lucky they had a normally calm and collective person. Some people wouldn’t have tolerated being out right disrespected and many times boldly lied to. Thanks I’ll never buy another. More

My experience at Owasco Volkswagen Whitby was exceptional. My husband and I recently purchased a used vehicle from there with the direction of Limas Mendez and all I can say is he was great, know exceptional. My husband and I recently purchased a used vehicle from there with the direction of Limas Mendez and all I can say is he was great, knowledgeable, to the point and a pleasure to deal with. He ensured our experience was great, I’d recommend him to anyone. We are so happy with our new vehicle! More

I went into Owasco to put winter tires on my vehicle and left with a brand new wagon! Lisa was fantastic, patient, knowledgable and made the whole process easy, fitting the vehicle to my budget. I had been left with a brand new wagon! Lisa was fantastic, patient, knowledgable and made the whole process easy, fitting the vehicle to my budget. I had been to other dealers and the experience wasdishearting, needless to say...I left without a vehicle. More

Great dealership I just bought a new Jetta. I am very pleased with it. My sales person was Lisa Allenshaw. She was friendly, helpful, knowledgeable and efficient. Next I just bought a new Jetta. I am very pleased with it. My sales person was Lisa Allenshaw. She was friendly, helpful, knowledgeable and efficient. Next time I buy another Jetta, I will go to her. Thank you Owasco! Janet K. More

2015 Tiguan I bought my car back in 2017, a 2015 Tiguan. Overall the sales person was nice(doesn’t work there anymore) however, in the description of the car he I bought my car back in 2017, a 2015 Tiguan. Overall the sales person was nice(doesn’t work there anymore) however, in the description of the car he never told me A)the car only took premium(I asked about unusual things like that) and B) it had a turbo. Throughout the whole 2 years I’ve had this car I’ve had issues with it stuff wrong, hesitating and just overall not preforming how I thought it should. Visited service a few times for the routine check ups and that specific issue. They kept telling me nothing was wrong. Finally a check engine light comes on back at the end of October. took me 3 weeks to get a service appt, find out my turbo went. Told me it would take until the Monday/Tuesday for the part to come in. Don’t get a call. I call them, leave a message, nothing. Call again a week later, leave message, nothing. Then email the service manager, still took him all day to get back to me. Will not be buying from them again. After turbo is fixed, not going back there. More

Fantastic place I was opportune to meet with Lisa and Quinn who’s services from the get go was fantastic. My wife’s first VW Atlas and indeed an exceptional one. I was opportune to meet with Lisa and Quinn who’s services from the get go was fantastic. My wife’s first VW Atlas and indeed an exceptional one. Every step was a hassle free one with Quinn constantly leading the way and finding every savings we could get. This guys are awesome and I will recommend anyone to OWASCO Whitby branch anytime. More

Excellent parts service! I am very pleased with the service department. I was able to order a part for my 2001 Beetle that I couldn't find in Sudbury. One more reason I'm happ I am very pleased with the service department. I was able to order a part for my 2001 Beetle that I couldn't find in Sudbury. One more reason I'm happy we bought our Tiguan in Whitby and not Sudbury. More

service and sales experience. Excellent service experience, car was ready on time as promised, Ryan and staff were polite , professional, and efficient. Kudoes all round. My wife w Excellent service experience, car was ready on time as promised, Ryan and staff were polite , professional, and efficient. Kudoes all round. My wife was seriously interested in the new 2019 Beetle Wolfsburg. We were intro'd to Lisa Allamshaw, who listened to our needs, responded with a full road test and presentation. She is likeable,knowledgable, and truly professional. As a retired "lifer", with 45 years of automotive retail, I was astounded to learn that she had only been in auto sales for 6 weeks. What a TALENT !!! Her approach was both impressive and surefooted. I think she is a star in the making. Asked for the order with a trial close, which would have been a "yes" if the Beetle had better visibility for my wife. We have decided to stay with our Golfs for the present. I received a followup call from Lisa as she had promised to do, and agreed to keep in touch in the future. Lisa's people skills are truly brilliant. Well done,Lisa & Owasco. More

Like family Purchased my 2019 Jetta from Mike Zach from Owasco He was courteous friendly and professional. He understood my needs and was able to fit me in my n Purchased my 2019 Jetta from Mike Zach from Owasco He was courteous friendly and professional. He understood my needs and was able to fit me in my new car without pressure. I will definitely go back to Mike for his opinion on a new purchase.....He seems to just know what you’re looking for. Good establishment. Great people. Wonderful service. More

Very Helpful and Accommodating! My wife’s car, 2001 Jetta 1.8T needed it’s first headlight halogen Lamp. Sean the shop foreman was very understanding and helpful. The lamp was insta My wife’s car, 2001 Jetta 1.8T needed it’s first headlight halogen Lamp. Sean the shop foreman was very understanding and helpful. The lamp was installed while I waited and that was not very long. 20 minutes. Wow! Excellent! Now my wife will feel much better and safer driving her Jetta in the evenings. Many thanks also to Kyle, the service manager. Recommendable service. Impressed! H.B. P.S. the Jetta is 18 years old and 198,000 KM’s. H. More