Owasco Volkswagen

Tires purchased and problems that ensued. On November 18, 2015 I purchased new winter tires from Owasco, Winter Claw Extreme Grip priced at $110.00 per tire. When I ordered them I informed th On November 18, 2015 I purchased new winter tires from Owasco, Winter Claw Extreme Grip priced at $110.00 per tire. When I ordered them I informed the salesman that I would bring in the rims from my 2006 Jetta that I had traded in when I purchased my new car in April 2015. The tires were mounted and I left the dealership. The following day I had a low tire pressure indicator light come on. Jenn at Owasco informed me that it was due to change in temperature and all of my tires were pumped up at my next service call at Owasco. I drove away from Owasco and the following day I had a low tire pressure light come on. Within days of this event I discovered that the tire was completely flat. I had it pumped up and returned to Owasco. There explanation was that the rims that I had brought in were deteriorated and that is why I was loosing air. They took the wheel off of my car and then changed the valve and put a sealant around the tire. I then left Owasco and the following day I had a low indicator light come on but on a different tire. Once again I was informed that it was the fault of the rims. I was curious why they would have mounted brand new tires on rims that they are now telling me are compromised. I had never experienced low pressure on any of my tires when the same rims were on my ten year old Jetta. Within days of the second tire showing low pressure the tire was completely flat. CAA was called and my tire was pumped, the service man checked for a nail in the tire to rule out this possibility. I drove directly back to Owasco that day as I was now very concerned about the safety of these tires on the rims. I had a very long conversation with Stewart from Owasco for an explanation as to why the tires were mounted on these rims. I brought my car to service at Owasco as I trusted that they are car care specialists. After a very long discussion with Stewart I was told that the tires would be replaced. I asked that they be replaced with a comparable tire and I would take them elsewhere to have them installed. When my car was picked up the new tires were wrapped in plastic and I drove directly to another car care specialist. I asked that the rims be carefully inspected and if they felt that they were suitable to please mount them. If they were not suitable or safe I asked them to be mounted on brand new rims that I would gladly purchase from their shop. Today I picked up the new tires that are mounted on the same rims. The inspection was clear and they were confident that there was not a problem with the rims. I have now brought the tires and rims home for storage. I was curious as to the replacement of the original Winter Claw Extreme Grip. What I have discovered is a tire from Performa Tire, Ice breaker 100. I asked the shop where I had the tires mounted if they knew anything about the quality of this tire, they did not. I called another company that only sells and installs tires, they did know of them. CHEAP TIRES was what I was told. I have done an online search as to their performance or a customer rating. There is no mention of Performa Ice Breaker 100 in any of the tire reviews that I have taken the time to read. I have called the Performa shop in Scarborough and their number is not in service. It appears that the tires that Stewart has provided me with are not comparable to my original purchase. I was not provided with a bill of sale or any record of the fact that I now had four new Performa Ice Breaker tires. In the last six years I have purchased two cars from Owasco and used them for service on occasion. In addition to this a roof rack system and two additional carriers, new winter tires and VW specific mats have been purchased in the last year. I had my car back to the dealership four times since the original winter tires were installed. This has been a very unpleasant experience and I can only say that I am extremely disappointed. More

200.000km stuck with them I bought a new golf wagon and an extended warranty in 2011. The sale with Margo was pleasant and straightforward without surprises. All went rapidly d I bought a new golf wagon and an extended warranty in 2011. The sale with Margo was pleasant and straightforward without surprises. All went rapidly downhill from there. With mind blowing consistency for the following 3 1/2 years and 200.000km every aspect of this dealership was a spectacular disappointment. Replacement radios that didn't work, the expensive warranty with its numerous fine print exclusions, maintenance intervals earlier than the manufacturers recommendations, appalling service throughout from simple 'not calling back' to plain false information. I complained, at first politely with the benefit of a doubt, but to no avail. I then wrote to the manager but no response from the top level either. After the warranty had ended I switched and have not had any problems since (currently 300.000km on the clock). My worst nightmare came to life when the $1000 voucher for the recent VW diesel screw-up came in the mail. It appeared that I was again to be punished with Owascos incompetence. However, I planned to allow for a fresh start and had my breaks and oil changed today. What can I say? Their system was 'down' and I could not use the voucher. Needless and unproductive dialogues ensued which, in the end, only confirmed that Owasco is with all confidence the worst dealer in the country. More

Poor customer service. On February 9 I arrived for a scheduled appointment to have my oil changed. I also explained that I had a brand new phone and would like to have my p On February 9 I arrived for a scheduled appointment to have my oil changed. I also explained that I had a brand new phone and would like to have my phone synced to my new car. I also asked to have my tire pressure checked as an indicator light had been on since I had my snow tires installed. The snow tires were also purchased and installed at Owasco. Jenn was my service representative. She took my information and gave me a quote of $100.00 plus tax for the above mentioned service. I signed the document. Jen then asked for my phone and proceeded to my car. She turned it on and began the process of syncing the two so that I could use the Bluetooth. She did not have success and told me that the issue was the phone. This is a brand new Samsung S4, not the newest edition but still current. She was adamant that it was not possible to sync this phone with my car. I explained to her that my salesman George at this dealership told me the same thing when I purchased the car from Owasco in April of 2015. My daughter took minutes to sync my old phone to this same car. Jenn then tried again after I told her that. Once again she did not have success and once again told me it was not possible. Her tone was disrespectful and rude. Eventually a young man was summoned from inside the dealership, I sat in the car with him and within two minutes the phone was synced. Thank you to this young man. I then went to the waiting area while the oil was changed. Within an hour a gentleman came to me telling me that my car was washed and waiting in the yard. I could see it from my vantage point. When I was summoned to the desk to pay my bill it was more than the quote. I asked the woman in billing why that was and she slapped the bill on the counter and told me to go out into the garage and speak to Jen. Once again a very rude attitude to a simple question. I paid the bill and as I was doing this I asked her if my car had indeed been washed as it did not look like it had. She picked up the phone to inquire then told me that there were six cars waiting to be cleaned and if I wanted it done I could wait. My car had been sitting in the yard for at least a half hour while the paperwork was processed. I thanked the woman, paid my bill and left. I did not have time to wait to have my car washed. I will not return to this dealership. More

Waste of Time, Horrible Customer Service, Not recomend Very bad experience with service lady, Jenn and Manager Stuart Peak. After the service dispute happen with Jenn, i sent email to stuart about bad cust Very bad experience with service lady, Jenn and Manager Stuart Peak. After the service dispute happen with Jenn, i sent email to stuart about bad customer service given by Jenn. He called me today morning and instead apologies or listen my story he was talking angrily with me becuase Jenn was crying in his office. I told him as per email i did not abuse her or anything. I just told her that i will complaint about bad customer service she given. Very long story for dispute. I cut his phone call and after some hours he called me back and apologies about his and Jenn behavior. I will never go back again. I also sent complaint to Volkswagen re this issue. More

Poor Service I had brought my vw over to owasco dealership for a malfunctioning driver's side door. I was given a BS excuse that it is a one off, and the door is w I had brought my vw over to owasco dealership for a malfunctioning driver's side door. I was given a BS excuse that it is a one off, and the door is working fine. 2 days later I was climbing in through the passenger side. (Awkward) I then brought my car back, and lost the use of it for 2 days. The staff claimed they have to order the part. (I thought it was a one off) The rad Fluid is leaking, and I had to topped it up 3 times, they had to topped it off 1 time at the dealership. Guess what? They said there is no leaks, unbelievable nonsense. The clerks who answer the phones are disgenous, and care more for being rude, and arrogant. I sent an email to the manager, guess what? I get a reply 24 hours later, that it going to a service manager. Nothing yet! In my opinion the staff are lazy, disrespectful, and feel empower to treat customers with contempt when the vehicle you got from them has a problem. The service is xxxxe, and I will never go there ever...I will drive 100 miles to go elsewhere, as the owasco staff that I have encountered talk to you as a person in authority (I am still guessing why) with the notion of you are not worthy of explaining that their product has something wrong with it. You want good service go somewhere else. DO NOT USE THEIR SERVICE OR BUY THEIR VEHICLE More

Waste of time I saw an ad for a used Subaru at Owasco a few months back and decided to set up an appointment to take a look at it and buy it. I drove out to Owasco I saw an ad for a used Subaru at Owasco a few months back and decided to set up an appointment to take a look at it and buy it. I drove out to Owasco from the west end of the GTA to meet with the used car manager ready to make a deal. ( It took me about an hour on the 401 one way). After spending some time with the salesman, who didn't seem too enthused or informed about the car, I asked to take it out for a test drive. I was immediately told that this would be impossible. The salesman continued to explain that the car was a trade in and it wouldn't be "reconditioned" without first getting a deposit from me. Who sells cars like that?! I guess the used car manager thought I would drop $8000 without a testdrive? Needless to say, I left and will never return. This dealership is sketchy, and waste your time! Beware. More

Disappointed Great job getting the car in for service after a sudden coolant leak. The issue started after I picked the car up. 2 block down the road the check e Great job getting the car in for service after a sudden coolant leak. The issue started after I picked the car up. 2 block down the road the check engine light came on. Called the dealership back and they said they were very busy and could not get it in until later that afternoon or sometime next week. I am busy too and use my car for business. Considering the check engine light was a result of the service for the leak. shouldn't the repose have been: "We apologise. Please bring the car in and we will take care of that right away." I was also wondering why I paid for a new oil filter. I was informed that the technician had to break the filter to get to the water pump. Why should I have to pay for the filter? Owasco changed the oil and put the new filter on at the last oil change. Not my idea of customer service. More