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Owasco Volkswagen
Whitby, ON
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 153 reviews
April 25, 2017
OwascowVW damaged car during warranty work I dropped my 2006 jetta off for some warranty work. Now the rearview mirror is damaged, the autolocks are broken and the taillight is busted. Very sho I dropped my 2006 jetta off for some warranty work. Now the rearview mirror is damaged, the autolocks are broken and the taillight is busted. Very shoddy work. They are so rude and Walt has a lying problem. Go to @PickeringVW over @Owascovw. More
by AJ
Employees Worked With
Walt, Tarvia, Cayla
March 29, 2017
A real change in attitude After a few disappointing experiences here today was a real treat. Staff were super friendly and had me in and out in a record amount of time. I d After a few disappointing experiences here today was a real treat. Staff were super friendly and had me in and out in a record amount of time. I don't give many second chances or third in this case but I am glad I did! More
by Mr Benn
Employees Worked With
Lori, Rebecca.
March 23, 2017
Service customer and poor diagnosric ability. Brought a jetta in for service and was immediately welcomed with poor customer service from the service advisors. Service advisors were rude and didn Brought a jetta in for service and was immediately welcomed with poor customer service from the service advisors. Service advisors were rude and didn't seem very knowledgeable about the products and services. Once the car issue was determined, VW advisor asked if they could keep the car overnight so they didn't have to put everything back together but they were unwilling to provide any assistance on a shuttle request. Service advisor actually said they don't have time or resources. Spoke to the service manager but nothing was ever done and no efforts were made to make the experience at Owasco a pleasurable one. More
by Swifty
Employees Worked With
Rebecca, Kyle, Bobby
February 18, 2017
Very Sneaky people, a very disappointing experience !! Proceed with caution when purchasing a used vehicle from OWASCO VW in Whitby. I purchased a used vehicle from there, certified and e-tested. The engin Proceed with caution when purchasing a used vehicle from OWASCO VW in Whitby. I purchased a used vehicle from there, certified and e-tested. The engine service light came on twenty minutes after leaving the dealership, they did something "crafty" to get the vehicle to pass the emission test. Additionally the horn did not work on the vehicle. They did nothing to resolve the issue and said it was "Bad Luck" assuming no responsibility. Not the end of the world for me, but surely disappointing that this dealership did not care to do the right thing. A very disappinting experience, proceed with extreme caution with these guys !! More
by Disappointed Owasco Customer
Employees Worked With
David Aquino
February 02, 2017
Great sales men and women I've bought a few vehicles from this dealer in the past, and have always had excellent experiences. Chris Singh is the salesman that I've dealt with, I've bought a few vehicles from this dealer in the past, and have always had excellent experiences. Chris Singh is the salesman that I've dealt with, and wouldn't look anywhere else. Buying a car has never been easier with this guy on the job. A+ More
by bruno9387
Employees Worked With
Chris Singh
February 02, 2017
Second Chances, New Beginnings, and Margot! I have been reading the Owasco reviews and have noticed that many of them are pretty bad. I won't lie. In the past, I've had one or two less-tha I have been reading the Owasco reviews and have noticed that many of them are pretty bad. I won't lie. In the past, I've had one or two less-than-perfect service experiences with Owasco, but I believe in second chances (is there anyone among us who can afford not to?) and I also believe in Bobby Verwey, who has taken over as General Manager. Bobby has gone to bat for me on a couple occasions when when he was Manager for Pre-Owned Sales and I had a couple of concerns. Over the years, he's made me feel like a valued customer and deserving of his time and attention. With Bobby at the helm, I have renewed confidence in Owasco's commitment to customer service in all departments. Have you seen how he's responded to the concerns raised in the reviews here? I think his leadership will mark a turning point in Owasco's quality of service and I wouldn't hesitate to bring any concern to his attention. I have purchased several vehicles through Owasco and will never be able to give enough praise to Brand Specialist, Margot Myrie. Every time I purchased a car at Owasco, she took the time necessary to learn about my requirements and my preferences in order to find the best vehicle for me. Margot's communication and follow-up are excellent and we are now at the point where we can do our business over the phone or via e-mail, which is great for a loyal VW driver and Owasco customer who lives 2.5 hours from Whitby. I will keep buying my VWs at Owasco as long as Margot is there (or they perfect cloning). More
by J Robert Coulter
Employees Worked With
Margot Myrie (Brand Specialist), Bobby Verwey (General Manager, formerly Pre-Owned Manager)
January 20, 2017
"CRAPY SERVICE" Staffs are Well trained to sell you a vhiecle and get you in the business, but no one seems to be willing to deal with issues and deficiencies. I did Staffs are Well trained to sell you a vhiecle and get you in the business, but no one seems to be willing to deal with issues and deficiencies. I did my researches and found out that this particular location gets the most complaints and yet not improving. Guys just be aware and do your researches before you spend your sweet money and time. Thanks and no effends to anyone, Im just doing my CIVIL job to improve the level of services in our community. More
by Activist
Employees Worked With
Sales people
September 01, 2016
Extremely Poor Customer Service with our Service Experience My wife took her Jetta in to have our Extended Dent and Paint protection looked at. Pics were taken and the report was written up. Weeks went by with My wife took her Jetta in to have our Extended Dent and Paint protection looked at. Pics were taken and the report was written up. Weeks went by with nothing from the warranty people or the dealer. Phone calls were placed with promised call backs and "we'll look into it" but never were they followed through. Then we were told it was most likely "misplaced" and never offered any kind of follow up on the matter. No calls , apologies ... anything. It's like they don't want you there to bother them at all. These people do not know the first thing about customer service. It's like they don't want you to use the Paint protection warranty that you paid for. Totally unprofessional in every respect. More
by NotSatisfied!
Employees Worked With
Body Shop and service Depts.
June 15, 2016
Gong Show From sales staff speaking down to my wife to being left in a parking lot by their shuttle service. Owasco VW has risen the bar on crappy service. From sales staff speaking down to my wife to being left in a parking lot by their shuttle service. Owasco VW has risen the bar on crappy service. Each visit another Gong show followed up by promises of being better next time. Only to be let down again. So no more I am done with this place. More
by Mr Benn
Employees Worked With
Jenn, Quinn, Brian
May 31, 2016
Awesome Service! In a panic with an engine light on while travelling between Ottawa & Hamilton - was treated promptly, efficiently & with amazingly courteous service & In a panic with an engine light on while travelling between Ottawa & Hamilton - was treated promptly, efficiently & with amazingly courteous service & respect from all staff encountered! More
by 4nasus
Employees Worked With
Jenn, Brian & Paul
