Ottawa St-Laurent Jeep & RAM

Purchased a 2015 Jeep Cherokee Trailhawk My name is Kevin and here is my review. I was approached by staff immediately, when I had arrived, so I was never left "fending" for myself. I had d My name is Kevin and here is my review. I was approached by staff immediately, when I had arrived, so I was never left "fending" for myself. I had driven from B.C. with my 2009 Jeep Compass and was looking to trade it in to purchase a 2015 Jeep Cherokee Trailhawk. Merv assisted me by answering all of my questions and finding the perfect Trailhawk available. He quickly prepared and had me test driving the Jeep in a few minutes. He was very approachable, easy to talk to and displayed a genuine attitude towards me. Now, most salesmen that I come across seem well "rehearsed" and seem to lack the "genuine" approach. I must say, when I was in the dealership, I felt like I was in a place with genuine people and not a bunch of sharks just looking to take my money! I know that in the end, it's about making the sale, but if I didn't purchase then, I would have come back to that dealership in a second. Merv led me to "Frankie"(Decio), the finance guy! Frankie is extremely knowledgeable in finance and was so darn good to me, I could have hugged the guy before I left! He explained everything to me in extreme detail and went well above and beyond to ensure that I was approved, protected, comfortable with my purchase and payment plan and ready to drive soonest. I just moved from B.C. and this dealership took care of everything, other than transfering my license and choosing my insurer. It was that easy! At no time did I feel confused, pressured or worried in anyway. Frankie and Merv took good care of me in every respect. In the last 10 years, I have bought and paid for 3 Jeeps, from Jeep dealerships in B.C.. I knew what I was getting well before I arrived and I knew every detail about it. The difference is, when I purchased my 4th Jeep (Trailhawk) no other Jeep dealership has ever come close to the genuine service that was provided to me that week. What seperates them from the rest? Answer, they were professional, knowledgeable, personable and displayed a genuine interest in ME and not just my money! I am experienced with purchasing "new" Jeeps and my number one rule is "my relationship with the dealership". I know by buying new, that I just made a long term commitment/relationship with this dealer, for ongoing service, parts, inquires and support. I chose right! Great job everyone at the dealership! Give yourself a pat on the back, I am happy with my Jeep(I am always happy with a Jeep)and I will pop in from time to time to say hi! More

Purchased a 2015 Ram 1500 Merv Williams was great to deal with. I would recommend him to anyone. No sales pressure. My only problem was that my truck was supposed to be ready Merv Williams was great to deal with. I would recommend him to anyone. No sales pressure. My only problem was that my truck was supposed to be ready for pickup at 3:pm, but we had to wait until almost 6. More

Great and friendly service Jesse was a very outgoing and accommodating salesman. Very thorough and helped me get everything I was looking for at a price I could afford. Great no Jesse was a very outgoing and accommodating salesman. Very thorough and helped me get everything I was looking for at a price I could afford. Great no rush service and never felt pressured. I'll be sending people your way! More

Great service - thank you Mike! I wanted a yellow jeep for years - thanks for making the search, purchase easy....your attention to detail was greatly appreciated. I wanted a yellow jeep for years - thanks for making the search, purchase easy....your attention to detail was greatly appreciated. More

Jessy D rocks Jessy went above and beyond expectations to make sure everything went smothly. Highly recommend him for anyone looking for a new vehicle. Thanks so mu Jessy went above and beyond expectations to make sure everything went smothly. Highly recommend him for anyone looking for a new vehicle. Thanks so much!!! More

I love my new Jeep! Jessy was a great sales person, knowledgeable and friendly without putting any pressure on me. When things eventually moved from him to the "negotiat Jessy was a great sales person, knowledgeable and friendly without putting any pressure on me. When things eventually moved from him to the "negotiation rounds" with a sales supervisor/manager and then a finance person, the experience was a bit higher pressure than I would have liked, but overall I feel like I got a good deal on my new Jeep. I would definitely recommend this dealership and Jessy specifically. More

I'd recommend anyone to buy a car here. Blake and Cam were great and pleasant to deal with. Our main suggestion is in regard to the undercoating/etc warranty. It would have been more conven Blake and Cam were great and pleasant to deal with. Our main suggestion is in regard to the undercoating/etc warranty. It would have been more convenient to have had the detailed specs on each option to read before making a decision on which option to choose. More

Great Fiat Great Price Merv is straight forward, he answers your questions, I went on two test drives, no stressing picking out my Fiat. I couldn't believe the price on a br Merv is straight forward, he answers your questions, I went on two test drives, no stressing picking out my Fiat. I couldn't believe the price on a brand new car . Cam the manager made sure I got a great deal!! More

purchasing used caravan I purchased a used (3 years old) Caravan from Ottawa Dodge. The price was good and they offered a fair trade-in value for my old vehicle. Lubna was I purchased a used (3 years old) Caravan from Ottawa Dodge. The price was good and they offered a fair trade-in value for my old vehicle. Lubna was both friendly and professional. Negative comments are that although the exterior and carpets were very clean, there was a film of dirt on the interior panels and ceiling that I had to clean. Furthermore, I later discovered a small dent that I originally did not see, and it would have been nice if that was disclosed upfront, as I'll now have to attend to it to prevent future rust. Regardless, I will still use Ottawa Dodge for future repairs and will consider them again when purchasing another vehicle. More

soccer Dad We were shopping around for the right vehicle, and right price, but could not find what we wanted. We wanted to a lot of dealerships and could not get We were shopping around for the right vehicle, and right price, but could not find what we wanted. We wanted to a lot of dealerships and could not get the service and care that we needed, until we went to Ottawa Dodge and met Mike T. Mike T worked extremely hard, paying attention to all of our needs and questions, to finally find the right that we wanted at the best price we could ask for it! Mike T truly goes out of his way to please his customers, he made us feel like family throughout the car buying experience. We will definitely be back and we will be recommending to all our friends and family that they go see Mike at Ottawa Dodge for their next purchase. Thanks Mike! More