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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,203 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,203 Reviews of Ottawa St-Laurent Jeep & RAM
September 23, 2021
Really bad service, go elsewhere. Read on for more info on my experience. Had 2 vehicle’s go in for service at that dealer. My 2019 Ram needed a trailer brake controller installed. Went to the dealer t on my experience. Had 2 vehicle’s go in for service at that dealer. My 2019 Ram needed a trailer brake controller installed. Went to the dealer to get it installed, and when i picked up the truck, one of the trim piece near the radio had to be taken off to be able to connect the trailer brake controller, and was badly damaged once taken off by a technician. The service technician did not report the damages, and they gave me my truck back with a piece of the dash that had 3 noticeable tears and one puncture mark. Needless to say that I had to go back one more time to get that replaced. Total of 3 hours of my time wasted there. Second time in for service/part install. I bought a snorkel kit for my Jeep from mopar(from that dealer), and wanted to get it installed at the dealer for warranty reasons since my Jeep is still under factory warranty. I book my appointment by phone explaining that it was for a snorkel install on a jeep rubicon. They book me in in a timely fashion. 2 days before the appointment, i picked up the snorkel so that i would be 100% positive that the dealer would have it for my appointment as I would leave it in the jeep the morning off. At that point the service person said “”well i guess we are not installing your snorkel anymore tomorrow” meaning Tuesday. I said yes i will, but only Wednesday as my appointment is Wednesday morning. The guy confirmed that it was Wednesday. Wednesday morning, I drop off the vehicle (taking time off work to do so) and once there, I was happy to see the same guy that I had seen on Monday as he was aware of why I was there. Well to my surprise, he told me that he had to go check with the service manager to see if they would be able to install that part as they weren’t sure if someone could do it… I was confused as they knew ahead of time that it had to be done, but didn’t inform me that may be it couldn’t be done. So he said I could leave and he would call me in the next 5-10 minutes. 45 minutes later, still no call, so I called back, and was told that they didn’t had an answer yet. 15 minutes later received a call stating that they could not do it as no one could completely do the install… So once again they wasted my time. So as far as service goes, I’m far from being impressed as both times, my time was wasted, and I was not treated as someone who spent over 100000$ on two vehicles purchased at that dealer. I strongly suggest to buy vehicles elsewhere as the service is by far the worst I’ve ever experienced. More
by Ralph
Employees Worked With
Chris Harris
September 23, 2021
We had a really good experience with this dealership. Kamran was the salesperson, and he was easy to work with — good communication and professionalism. We are very happy with our 2021 Ram 1500. He even Kamran was the salesperson, and he was easy to work with — good communication and professionalism. We are very happy with our 2021 Ram 1500. He even mailed me the plates from my trade-in vehicle as I’d totally forgotten to ask for them when I was there. Would definitely recommend this dealership. As for Kamran, he’ll treat you well. More
by dgauci22
Employees Worked With
Joe Conte, Kamran Majidi, Jaime Couturier
September 22, 2021
The absolute best experience I’ve had with a dealership. Aidan went over and above to help me with my purchase. He found me exactly what I was looking for and provided full transparency throughout the entir Aidan went over and above to help me with my purchase. He found me exactly what I was looking for and provided full transparency throughout the entire sales process. I will be highly recommending this dealership for any future purchases. More
by Tara Bradley
Employees Worked With
Aidan Gerber, Jaime Couturier
September 03, 2021
We enjoyed our time with Charles as he listened to our needs of a vehicle and honestly and sincerely answered our questions. He was very approachable and willing to help us with our trade-in and seal the needs of a vehicle and honestly and sincerely answered our questions. He was very approachable and willing to help us with our trade-in and seal the details of our new car. He has also followed up with us after we got our new vehicle home to ensure we are happy and didn't have any more questions for him. We would highly recommend him to anyone looking for a vehicle! More
by robinson
Employees Worked With
Charles McNestry
September 01, 2021
Recently bought a new car and had a great experience! Definitely a no-pressure environment, the Sales staff and Business Manager answered all my questions, and there were no issues throughout the entire Definitely a no-pressure environment, the Sales staff and Business Manager answered all my questions, and there were no issues throughout the entire process. More
by Lindsay
Employees Worked With
Jaime Couturier
August 24, 2021
Aidan,was my sales person, cheerful and honest up-front, tried his best to give me a good price for the vehicle I was looking for.You will be pleased with him service. tried his best to give me a good price for the vehicle I was looking for.You will be pleased with him service. More
by leo
Employees Worked With
Aidan Gerber
August 20, 2021
Excellent service, the staff at the dealership are courteous, professional, and knowledgeable. I would recommend this dealership to friends and family members. If you are in the market for a jeep, tha courteous, professional, and knowledgeable. I would recommend this dealership to friends and family members. If you are in the market for a jeep, that should be your first stop. More
by Kduval
Employees Worked With
Mike Gervais, Charles Dinelle, Aidan Gerber, Matthew Fantin
