Ottawa Honda

The Honda dealership on Richmond Road is terrible. Awful service. The man at the counter was belligerent with me. He even argued with me as I was leaving. I brought my car in a few weeks ago and they Awful service. The man at the counter was belligerent with me. He even argued with me as I was leaving. I brought my car in a few weeks ago and they said it was fine after checking "everything" for $180. Then the same problem occurred so I brought it back and I wanted them to look at it for free. I had already spent $360 there for them to diagnose this problem and I didn't want to spend another $180. Then man at the counter who was not a mechanic (he had grey hair) started arguing with me immediately. When a customer has a problem, you are supposed to try and solve their problem- not argue with them. I had to tell him to open the file, he just started arguing without knowing anything about the situation. To be fair, the woman I spoke to a few weeks before was actually nice and considerate. But unfortunately she was away today so I had to contend with this ogre. I left frustrated because I wasn't about to be gouged $180 again for apparent" experts" that clearly don't know what they are doing. They just want to sell cars and brand new parts and gouge customers. So I went to Mr Lube in Nepean and the friendly man was sympathetic and checked my oil, tires and diagnosed the sensor problem using a code reading machine for free! he restarted the dash light and got rid of the warning lights. I now know the problem with my car and it didn't even take 10 minutes! He agreed he doesn't like the Honda dealership. They are eager to get your money but not to solve your problem. More

The salesperson I dealt with was excellent. This is the fourth time I have leased a CR-V with him and have always found him to be professional, knowledgeable and very helpful. It will be a pl This is the fourth time I have leased a CR-V with him and have always found him to be professional, knowledgeable and very helpful. It will be a pleasure to lease with him again. More

The service in the sales department at first appeared positive and and the sales personal were polite. They told me that, due to the shortage of cars, I had to pay a deposit and they would call me when m positive and and the sales personal were polite. They told me that, due to the shortage of cars, I had to pay a deposit and they would call me when my chosen vehicle or a similar one would arrive in an unspecified period of a month or two. I waited and did not hear from them. In the meantime, I called four times to insist on paying the deposit and was repeatedly told that it would not be necessary. I again called after weeks of silence from sales dept., was told that a car similar to chosen one was arriving the following week so I made an appointment with Honda to see it on that day. Got to the dealership on Tuesday and was told that the vehicle was already sold. Have not heard from Ottawa Honda since. Smooth talking sales pitches without service to back it up, a general lack of transparency. Changed dealerships and bought a new Honda, service was comparatively professional and straightforward. More

I just wanted to take a minute to rate my recent experience at Ottawa Honda. As you can see I gave it 5 stars. This was a very smooth process from beginning to end.More specifically I would like to experience at Ottawa Honda. As you can see I gave it 5 stars. This was a very smooth process from beginning to end.More specifically I would like to give a big thanks to sales specialist Ali Talib . Not only was he extremely genuine but also true professional. His approach is quiet relaxed and there was no pressure from him at all. This is our third vehicle from Ottawa Honda and I highly recommend this dealership. Thanks agin Ali Im really happy with my purchase. Kris Samociuk More

I requested to get my tires that are in storage as I was selling my CRV. They told me they would have them ready in 1 week. When I called back after 1 week of not hearing back from them they told me they st selling my CRV. They told me they would have them ready in 1 week. When I called back after 1 week of not hearing back from them they told me they still had not gotten my tires and it was not their priority. As a result I had to reschedule selling my vehicle and call my insurance again to notify them of the delay. Their terrible customer service is the reason I’ll never get a Honda again. Never go here. They will treat you like crap. More

My goal was to buy Honda Passport 2021 with the 5000 lbs towing option and only this dealership was able to sell it. Others asked me to wait indefinitely due to supply problems. Special thanks to Husam for towing option and only this dealership was able to sell it. Others asked me to wait indefinitely due to supply problems. Special thanks to Husam for his help. More

Husam Wardah, amazing customer service will work in your favour without a doubt a man of his word! 10 star rating if I could yes favour without a doubt a man of his word! 10 star rating if I could yes More

I love this dealership!We are on our 2 lease and they I love this dealership! We are on our 2 lease and they managed to keep us in an affordable lease. Customer service is absolutely wonderful! Husam w I love this dealership! We are on our 2 lease and they managed to keep us in an affordable lease. Customer service is absolutely wonderful! Husam was so real, and very personable, he truly try his best to accommodate us! All in all, I would recommend this dealership! More

I was most impressed with the time and effort, the professional approach and the amount of genuine interest given to providing me with the vehicle ( our new CRV) that we wanted. Tom's approach and de professional approach and the amount of genuine interest given to providing me with the vehicle ( our new CRV) that we wanted. Tom's approach and determination to find a vehicle that was exactly perfect for us was greatly appreciated! We love our new car and would certainly encourage others to visit this dealership should they be in need of a vehicle. Thank You Tom for your help and patience. More