Orillia Kia

Dean Young made the process so easy! We got everything we were looking for and more. Very pleased with this dealership, and will recommend to friends. Our Soul is amazing. Everyone s We got everything we were looking for and more. Very pleased with this dealership, and will recommend to friends. Our Soul is amazing. Everyone should own a Kia! More

I watched Devon the Service Advisor work with an older lady to make her feel better about her frustration, and understand the process. The way he spoke to her was going above and beyond. Completely im lady to make her feel better about her frustration, and understand the process. The way he spoke to her was going above and beyond. Completely impressed. More

This dealership was in the past a well run dealership, and then the new owner took over and all the good service staff left over the year. Now if you go there you are just a number. The service staff is r and then the new owner took over and all the good service staff left over the year. Now if you go there you are just a number. The service staff is rude, with a very cocky attitude. We have bought several Kia’s over the years. We are now because of this looking at different avenue’s. More

I bought my car January 2021. Never had a proper walk through when i bought the car. Car has been in for service few times on the three oil change went in for warranty repairs, Never had a proper walk through when i bought the car. Car has been in for service few times on the three oil change went in for warranty repairs, service adviser and they completely forgot to do oil change what it went for in first place. Also had to wait over 3 weeks for appointment in first place. Had car back in the fall to have my tires swapped to winters and it was another 3 weeks wait for appointment. At this time also has leaky tire on car. Tried to have dealer look at the tire and then wouldn't even look at it. Waited until spring to have them look at the tire and they completely told me that they wouldn't even look at it or service it. So had another shop find the issue with tire and went back to the dealer to have them warranty tire since then was plug installed with out my knowledge. The tire was also damaged when it was installed at the factory. So after fought with dealer for warranty about these isseues they wouldn't warranty any of it. More

Extremely frustrated with the service department. I have been trying to work with the service department for 6 years. I requested a diagnostic test on the car which was a waste of my money I had to t I have been trying to work with the service department for 6 years. I requested a diagnostic test on the car which was a waste of my money I had to take it to another mechanic, I am not getting called back when I request to talk to the manager and when I need parts I am told that they don't have time for that. I will not be taking my Kia back and will not be buying from this dealership. More

Service - Towed my 2015 KIA Optima Hybrid EX in due to "Check Hybrid" system, first time, dead battery - replace and install - $680.00. Picked up, two blocks later same warning "check Hybrid system, towed "Check Hybrid" system, first time, dead battery - replace and install - $680.00. Picked up, two blocks later same warning "check Hybrid system, towed back. 3 days later and another $280.00 for diagnostics still couldn't give a definitive answer or fix - suggested maybe a $780 relay but couldn't get one anyway due to backorders in all of NA. I spent a couple hours on youtube. Ordered a part from another brand dealer that knew what it was as Hyundai and KIA Orillia had no clue what the part was. Four days later part arrived, paid $160.00, installed in literally 30 seconds - problem solved. I called three time for the service manager to express my dissatisfaction, without response. Orillia KIA is clueless on Hybrids and in need of better customer service. I do not recommend Orillia KIA for service. More

Service - Did not identify issue after 2 visits and $980 of charges! 6 weeks later I ended up repairing it myself for $150.00. Still have not heard back from them. They seem completely ignorant of the Hybri of charges! 6 weeks later I ended up repairing it myself for $150.00. Still have not heard back from them. They seem completely ignorant of the Hybrid products. More

Awesome experience. Shondell was amazing. Staff were very friendly. Kudos to service for their work on short notice before a weekend. HAPPY! HAPPY! HAPPY! HAPPY! friendly. Kudos to service for their work on short notice before a weekend. HAPPY! HAPPY! HAPPY! HAPPY! More

Thanks again to my friends At Orillia Kia. I purchases a Stinger a year ago (love the car). I was just down for service. Great job. Thanks to Josh for his kindness and to Larry in service. We have a busin Stinger a year ago (love the car). I was just down for service. Great job. Thanks to Josh for his kindness and to Larry in service. We have a business in parry Sound and appreciate good service. This is a great dealership. Thank You Again. Bill More