Orangeville Honda

I bought my Civic Coupe from Orangeville Honda used nearly 5 years ago and the purchasing experience was very pleasant & straight forward. During the sale I was sold a rust inhibitor module as the sol nearly 5 years ago and the purchasing experience was very pleasant & straight forward. During the sale I was sold a rust inhibitor module as the sole source of rust protection. The vehicle is now 7 years old and has 148,000 kms and in the rear driver side wheel well, rust has formed and has worked its way to the side panel of the vehicle. As the vehicle is still within the stated guarantee range for the rust module, I booked a service appointment to have the vehicle inspected. The car was not brought in to the service bay or hoisted up for close inspection. A couple of photographs were taken & I was advised someone would get back to me in regards to what the next step would be. Weeks went by with no word. I followed up with the Customer Relations Manager, Rhonda (who is excellent to deal with) who advised she would follow up. In total it took nearly two months to get a response and I was finally denied repair as "Surface rust as a result from exterior paint missing are not covered. The best resolve at this point would be to touch up the area where there is missing paint." The rust forming (as anyone who knows Honda & rear wheel well rust issues) is no "touch up" job and needs to be sanded & repainted. Admittedly, it was my own naivete to trust that the module they were selling me would properly protect the vehicle & that if any issues did arise, it would be covered. Reviews are unanimous that these modules are a gimmick, leaving my car without appropriate rust protection for the 4+ years I've owned it and now I have an unexpected rust repair bill, on top of the $500 paid for the useless module. Despite a favourable sales experience, exemplary service from the Customer Service Manager, that Orangeville Honda sells a 'gimmick' product like these modules and then fails to stand behind said product has left me extremely disappointed. I will not be returning to Orangeville Honda for any kind of service or when it comes time to replace my Civic. More