OpenRoad Toyota Richmond

I got involved in the purchase process of a few vehicles from Open Road Toyota, during the past few years. We received excellent, no pressure assistance during every purchase. I was greeted professionally - from Open Road Toyota, during the past few years. We received excellent, no pressure assistance during every purchase. I was greeted professionally - and the work that needed to be done was done well. Overall, I'm very happy with this dealer and with the cars we have purchased here! More

This was our first car purchase at Open Road Toyota and we were treated well. We got to test drive the cars on our own without being pressured and haven't had a problem with our car yet. we were treated well. We got to test drive the cars on our own without being pressured and haven't had a problem with our car yet. More

Trevor Symonds was amazing at helping me get my car. He was very helpful and willing/happy to do whatever he had to do to help me to get into my new car. He was very friendly and is excellent at his job was very helpful and willing/happy to do whatever he had to do to help me to get into my new car. He was very friendly and is excellent at his job More

DO NOT BUY FROM THEM!!! Just dropped $30000 for 2007 Toyota 4Runner. Took it home, everything was great till 5 days later when it started to rain. The windshield had a leak. Since I live in Courtenay, I Toyota 4Runner. Took it home, everything was great till 5 days later when it started to rain. The windshield had a leak. Since I live in Courtenay, I took it to my local glass shop to check it out. As it turned out it was installed incorrectly; $200 later it was all fixed. I called Open Road to talk to them about it, no luck with a salesman. Called the manager, left numerous massages, no response for few weeks. Next time in VanCity, I stopped at the dealer to talk to them about it, they said they will look into it and will get back to me soon! 1 week later, no calls. As far as I am concerned this is less than ZERO customer service, not even close to be acceptable! Very disappointed. They are very eager to take your money, but afterwards if you need anything from the stealer, good luck!!! More