OpenRoad Toyota Port Moody

1. Have you ever learnt that, after bringing a brand new 2023 Toyota back to the dealership to repair the "same problem" and found out, later, that the solution given from the service is, instead of fixing 2023 Toyota back to the dealership to repair the "same problem" and found out, later, that the solution given from the service is, instead of fixing it, TO DISABLE that function ? (that considered fixed)!! 2. Have you ever heard a service manager & his subordinate telling you that fixing a brand new Toyota is limited to certain perimeters ? 3. Have you ever heard that, the voice command of a brand new Toyota can be affected/triggered (not activated) by languages other than English ? If this is true, then, Toyota with voice command should not be sold to other ethnic groups. 4. Have you ever heard, a customer who brings a brand new Toyota back to the dealership for service, has no say about his/her car as the service centre will disable the feature/function of the car without obtaining his/her approval; and even being objected by customer, the service centre refuses to switch the feature back on before returning the car to the customer. All the above happened to my brand new 2023 Toyota Venza on January 25, 2024 around 4.30pm @ Port Moody Open Road Toyota. Associated with the happening are Cameron Ma & Yuan Li. During my 1st visit to the service centre on Dec.29/2023, this guy reminded me to "give them a 10/10 review" because it's necessary for "him" to carry on his post. But with this type of servicing attitude and principles, how could you possible offer a 10/10? This service centre gives me the impression - they fix whatever they "know how to fix", but hide whatever they are incapable to fix. Conclusion - Disabling a feature of a brand new car is also a fix !!! More

I had a really fantastic experience with open road Toyota port moody . Will definitely come back to buy another car port moody . Will definitely come back to buy another car More

Everyone I dealt with there was excellent and very helpful. Love the car I bought. helpful. Love the car I bought. More

Excellent service. Quickly service. My questions were answered and resolved to my satisfaction. Very professional. Quickly service. My questions were answered and resolved to my satisfaction. Very professional. More

Sales extremely courteous, polite and respectful. A real gentleman!!!!! No pressure and no feeling of dishonest business practices. Some bumps on the road while making my way from Vancouver island bu A real gentleman!!!!! No pressure and no feeling of dishonest business practices. Some bumps on the road while making my way from Vancouver island but resolved so easily. From business manager and insurance changes, it was an easy process with continued respect and no pressure. Lastly the lovely man who did the detailing and showed me a few things on the car was amazing. Such a gem. These people need to be commended . More

My shopping experiences at OpenRoad Toyota Port Moody are really out of my expectations. I definitely would recommend it to my friends. really out of my expectations. I definitely would recommend it to my friends. More

Nice customer service fair price and fast delivery. No up sale for anything you don’t need. No up sale for anything you don’t need. More

Very welcoming, knowledgable, and clean atmosphere. I had no difficulty communicating with anyone at the shop. I had no difficulty communicating with anyone at the shop. More

Lovely service and friendly staff! Helped me a lot with details and instructions on my new car. Best experience of the year! Thank you, Obaid and Mr. He! Helped me a lot with details and instructions on my new car. Best experience of the year! Thank you, Obaid and Mr. He! More

Excellent dealer with very nice sales. A pleasant purchasing experience and will definitely recommend to my friends this dealer. A pleasant purchasing experience and will definitely recommend to my friends this dealer. More