OpenRoad Audi Burnaby

"Rushed, Dismissive, and Lacking Transparency" I've visited 4 out of 5 Audi dealerships in the Lower Mainland, and OpenRoad Audi Boundary is by far the worst experience. On November 3rd, we went in visited 4 out of 5 Audi dealerships in the Lower Mainland, and OpenRoad Audi Boundary is by far the worst experience. On November 3rd, we went in to test drive an Audi Q7, a car we were highly considering purchasing. We had scheduled an appointment with Sia, but he was busy with another customer, and we were handed off to his colleague, Kenny Poblete. From the start, we felt rushed. Instead of seeing the car first, we were presented with paperwork. Kenny initially withheld the inspection report and only provided the CarFax. When I followed up, the inspection report revealed an issue with the Emergency SOS system that the dealership knew of yet chose not to repair. During our brief time with the car, we didn’t have enough opportunity to familiarize ourselves with its features, and our test drive was limited to just a few minutes around the block. When I asked about our trade-in multiple times, Kenny brushed it off, refused to look at our car, and only provided a very rough estimate. Before we could gather our thoughts, Kenny pushed financing options and repeatedly asked if we were ready to buy. Feeling uncomfortable, we requested more time and hoped to speak with Sia again, but despite assurances he would follow up, it’s now been two days without any contact. Overall, this experience lacked professionalism and transparency. I find it hard to see myself returning for a second appointment, much less buying a car from them. We had a much better experience at Audi Richmond and Audi Langley. More

Took the vehicle in for a thermostat change, Which they allegedly changed. also needed a coolant flange. Audi didn’t make the flange any more. They rolled it out onto the lot while I looked for a flange allegedly changed. also needed a coolant flange. Audi didn’t make the flange any more. They rolled it out onto the lot while I looked for a flange for several weeks on My own. Found a flange on a referral from a colleague who has an Audi as well through a local shop, owned By an awesome guy who was factory trained by Audi. So I had the car picked up by Mundies who did a great job, even though these guys didn’t event put it back together, and it was in pieces to transport. The other sketchy thing is I had to wait two hours when I picked it up to get the bill, which they said it was delayed because the Technician has to “close the work order”. 2 hours??? So 4 hours in labour@$210/hour , and a “new” thermostat later, the bill was over $1000. So the other shop put the flange in, and showed Me the new thermostat……it was rusty! I called Wilson Yu the Service manager, explained the situation, and when I questioned the work He immediately went into defence mode, and made excuses such as “we’re a big operation” and “we wouldn’t do that”. Then after reviewing with His technician, Sasha(sp?, and me having to call back so they could respond). He gave me some excuse about while the car was on the lot, the air pockets in the line would lend to the t-stat rusting. My other Audi trained tech called xx. With new coolant and new hardware it shouldn’t rust. Couldn’t get get any type of refund or discount on the “work” order, or the part, which I asked nicely for. So in My opinion, this dealership is not reputable, is sketchy, and uses “hocus Pocus” tactics to avoid responsibility for their workpersonship, hoping those they rip off just go away. I did go away,…… to their competition who charged $30/hour less, and fixed My car right, with a NEW thermostat. However I won’t forget them, after all I did ask nicely for a reduction in the bill, or a proper fix. Just because they fly the Audi flag and logo, doesnt mean that logo isn’t a little bent. More

My friend and I went to OpenRoad Audi in Burnaby and picked out a vehicle to purchase. We were just about to finalize a car deal and Kiet Chau tried to pressure us into buying a $3800 useless third part picked out a vehicle to purchase. We were just about to finalize a car deal and Kiet Chau tried to pressure us into buying a $3800 useless third party extended car warranty. He used scare tactics such as "If your vehicle breaks down, it is not covered after three months without extended car warranty" and "What if your car breaks down and you need towing?". We just left and went to Audi Richmond to purchase a car there. The sales staff and sales manager were okay, but I would not recommend Kiet Chau as a Financial Services Manager. He used scare tactics and you can tell he was clearly on commission to upsell useless extended car warranties. More

Made an appointment on line to have text come in asking for all the same information that I already supplied, so I explained I’ travel for work I’m not with me car to get vin but here’s my info and Audi La for all the same information that I already supplied, so I explained I’ travel for work I’m not with me car to get vin but here’s my info and Audi Langley I deal with they couldn’t take the time or say we can get the vin at time of appointment, they couldn’t take the time to call Audi Langley which would be easy they just say mo to appointment now the issues that I have to go to Langley Audi for service and miss appointment that’s by their place have for work ( that’s why made the on line appointment there) all cause they don’t want to a little extra for a customer. I guess they lose a sale. What a waste of time More

From the young ladies who greeted me at the front desk to Joyce who handed my car over it was a complete pleasure. I was introduced to Erick Garcia to assist me in my purchase he was very accommodating and v Joyce who handed my car over it was a complete pleasure. I was introduced to Erick Garcia to assist me in my purchase he was very accommodating and very low pressure. I would recommend Erick and your company without hesitation. Michael Smith More

Please see below, no response from Audi Canada since 2022 Customer Care - Executive Contact Audi Canada 777Bayly St. West Ajax, Ontario, L1S 7G7 September 19, 2022 Re: 2012 Audi Q5 VIN: WA1 2022 Customer Care - Executive Contact Audi Canada 777Bayly St. West Ajax, Ontario, L1S 7G7 September 19, 2022 Re: 2012 Audi Q5 VIN: WA1VFCFP9CA009993 Dear Sir/Madam This message is intended to bring to your attention the inadequate service we received from the Audi Care program purchased by us at the time of the purchase of a vehicle on October 26 2013 at Open Road Audi - Vancouver, 2395 Boundary Road, which is the only reason we are now excluded from the compensation afforded by the terms and conditions of the Volkswagen/Audi Timing Chain Canadian Settlement. We are also asking for the monetary compensation of the out of pocket amount.The Timing Chain repairs for the above vehicle had been completed at the same dealership on July 27, 2018. Audi covered the 70% of the cost of the repairs, and our out of pocket cost was $1728.64, all records included. Since we were invited to participate in Volkswagen/Audi Timing Chain Canadian Settlement, we submitted a claim to potentially recover the above mentioned out of pocket amount, File Number VW-20-00006195. As you well know, this kinds of claims take a lot of time and energy. After copious communication since June 2020 we were advised on July 28, 2022 that our claim was denied. From the attached letter of denial you can see that the reason cited is inadequate maintenance schedule " While there were two maintenance records submitted for this period (dated 03/11/2015 and 05/06/2015), neither of these included an oil change. The 17,423 kms between the 11/12/2014 and 10/07/2015 oil changes is outside of the 16,500 kms settlement allowance, resulting in insufficient proof of adherence to the vehicle maintenance schedule as required under the settlement." This lack of adherence to the vehicle maintenance in fact falls squarely into the timeframe of Audi Care coverage. I reviewed The Audi Care Plan Agreement and it states "Four regularly scheduled maintenances at the following intervals: 25,000 km, 40,000 km, 55,000 km and 70,000 km or one year from the last service, whichever occurs first." We realize that the maintenance cannot be done exactly at those milestones, but the spirit of the letter is an oil change every 15,000 km which Audi Care had a FIDUCIARY DUTY to us, customers, to adhere to. Please find 3 records of maintenance as of 11/12/2014 at 50,091 km , as of 03/11/2015 at 56,279km and as of 10/07/2015 at 67,514 km, where the 03/11/2015 record was initiated by us, customers, in response to a Warranty Extension for Fuel Injectors and was irrelevant to Audi Care service, as well as the record of direct email communication with Audi Vancouver revealing 05/06/2015 record. Consequently, Audi Vancouver Boundary allowed too long of a gap between two oil changes on 11/12/2014 and 10/07/2015 which at 17,423 kms resulted in non-adherence to the maintenance schedule, clearly an Audi Care staff responsibility, which in turn disqualified us from the settlement.The way we see it Audi added insult to injury: not only we had a major inconvenience of dealing with extensive repairs of the flawed vehicle, but also a lack of due diligence on the part of the Vancouver Audi Boundary Rd. disqualified us from the potential full reimbursement. Consequently, we are appealing to Customer Care Audi to find a way to compensate us for the Audi Vancouver inadequate maintenance which was the only reason for our exclusion from the settlement. I trust you appreciate where we are coming from and understand the time and effort invested by us to recover the expense and will find a way to 'make it right' to the owners of the above vehicle. We do no doubt you will agree that fair treatment of a customer is a huge component of one's brand. Thank you for your consideration and looking forward to your response Sincerely Larissa Lange cell 604-868-2676 email larissanlange@gmail.com address: 5941-136 Street, Surrey, BC, V3X 1H9 More

I highly recommend seeing Carl Cui at OpenRoad Audi Boundary for an EXCEPTIONAL experience. His dedication to his work, the satisfaction of his clients, and the way he handles himself in a professiona Boundary for an EXCEPTIONAL experience. His dedication to his work, the satisfaction of his clients, and the way he handles himself in a professional, approachable, kind and easy-to-talk to manner are major points of why you need to see him. Additionally, Joy Hsu is literally a 'joy' to deal with in financing, and if you ever need service, advisor Angel Ding will take the best care of you. Truly happy to have bought our latest car at OpenRoad Audi. Be sure to go see Carl, Joy and Angel. You won't regret it! More

I just wanted to share my recent experience with Dan Gyra, Service Manager. My son just recently got traded to a team in Edmonton. I needed to drive him there in his older A4. I live 5 min from an Aud Gyra, Service Manager. My son just recently got traded to a team in Edmonton. I needed to drive him there in his older A4. I live 5 min from an Audi dealership on Burrard. I stoped to buy some oil and noticed one of small bulbs on one headlight was burnt out. I asked if the could help and they said I could make an appointment two day from now. I called Dan and he said for sure he could take care of it that day. That represents to me what service is. He understood it was an unusual situation and he helped. More

I would suggest avoiding this dealership at all costs. In November 2020 I have taken a used vehicle out of the dealership after a 120-point inspection. On my way home, the engine light came on. I stopped In November 2020 I have taken a used vehicle out of the dealership after a 120-point inspection. On my way home, the engine light came on. I stopped the vehicle, called Sales Representative and was told that they can book me an appointment for next week. This is not acceptable since I drove the vehicle for 15-20 minutes maximum. I told them that I am returning to the dealership now and needed to fix this problem today. After they "fixed" the vehicle, I was told that the cap was not screwed properly and it is all good now. I drove home and the check engine light came on later that night ON THE SAME DAY. Instead of actually checking the vehicle I guess they've just reset the notification. I had to take my car to another place the next day, there was a small issue that took 15 minutes to fix. I understand that things happen and check engine light may come on after I take the vehicle. But do not tell customers that "It is all good now, we fixed it" when it is obviously not done. I would suggest avoiding this dealership at all costs. In November 2020 I have taken a used vehicle out of the dealership after a 120-point inspection. On my way home, the engine light came on. I stopped the vehicle, called Sales Representative and was told that they can book me an appointment for next week. This is not acceptable since I drove the vehicle for 15-20 minutes maximum. I told them that I am returning to the dealership now and needed to fix this problem today. After they "fixed" the vehicle, I was told that the cap was not screwed properly and it is all good now. I drove home and the check engine light came on later that night ON THE SAME DAY. Instead of actually checking the vehicle I guess they've just reset the notification. I had to take my car to another place the next day, and luckily there was a small issue that took 15 minutes to fix. I understand that things happen and check engine light may come on after I take the vehicle. But do not tell customers that "It is all good now, we fixed it" when it is obviously not done. More

I bought a brand new q3 from this shop in 2015 and only drive 63K. It has got a engine problem for over $5000 repair. It is really sucks. drive 63K. It has got a engine problem for over $5000 repair. It is really sucks. More