Ontario Chrysler Jeep Dodge - Service Centre

Human touch works best My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical link My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical links were slightly flawed. Our Service Advisor, Anna Mazzei, was efficient and professional, while being personable and genuinely caring about my experience at the same time. She did a little bit of research into my file to make sure I wasn't overcharged and then corrected the bill as soon as she saw that I had indeed been overcharged. (It seems the computer didn't pay attention to the research that Anna did.) However, there was also another person, an older lady, whose role seemed very minor at first glance. I don't think I learned her name, but she was the person who put the mats in the vehicles when they first arrived in the service area. In addition to that, she sought out my 5 year old son, (after we had been there a half hour or so,) and asked him if he wanted a balloon, which she then got with him. Her dealings with him were warm and friendly and he enjoyed the gift. Later, as we were leaving, she made sure we got out of the tight parking situation in the back by seeing us back and sending us off safely. I'm not sure you can dictate as part of a job description the genuine caring Anna and this lady showed me and my son. They were warm and compassionate and human. I will come back, because of my experience with them. In a slightly strange contrast, the computer didn't seem as "on the ball". In addition to overcharging me, (which thankfully was overridden by Anna before I was even aware of it,) the computer sent me a couple of emails that were superfluous and kind of silly. After I returned home with the truck, I received an email reminder of my appointment the next day, (so it was off by one day.) Additionally, I received another email a day later with a pdf of the (uncorrected) invoice, asking me to pay the bill when I pick up my truck. Hmmm. It seems as though the left hard drive doesn't know what the right keyboard is doing. Perhaps that's understandable, as that is a big dealership, but I had always thought computers were good at remembering things. A word to Management: These people I have talked about may not be very high on the corporate ladder, but they were the people who made sure I was satisfied and my son was happy. No owner of the company came out to thank me for coming down from Barrie (or even for buying my truck there). I didn't even meet the Service Manager. Nor would I expect that. That said, I think it shows a real commitment to making sure the customer's experience is great when a company employs people such as those I've mentioned. Richard Branson (founder of Virgin) is right. You don't make the customer #1; you make your employees #1 and they will do right by the customers, because the employees are valued, happy, healthy and feel safe. Anna and that lady both deserve some meaningful recognition for their treatment of me and my son; please give them it. More

Top Notch Service I've been servicing my Jeep at Ontario Chrysler for over 6 years. The customer service and the service work is always top notch. They always are the I've been servicing my Jeep at Ontario Chrysler for over 6 years. The customer service and the service work is always top notch. They always are there to help with any problems I have, big or small. More

Fantastic Service! I just wanted to quickly thank the guys in the drive thru for dealing with my car situation. Earlier this week it started to make a chugging noise, I I just wanted to quickly thank the guys in the drive thru for dealing with my car situation. Earlier this week it started to make a chugging noise, I couldn't get in to see my regular mechanic for a week. I ended up googling and saw Ontario was close to my work so I came over. They took my car in quickly, and explained what was going on. It ended up being somethingn that would have led to a much bigger and more expensive problem if I had let it go longer. Thanks again! More

Visited dealership to have my Journey serviced Went above and beyond! Everybody was very helpful and knowledgable. Will continue to go there. Ted Shea is a good customer service rep. Good job! Went above and beyond! Everybody was very helpful and knowledgable. Will continue to go there. Ted Shea is a good customer service rep. Good job! More

Excellent service He has done an excellent job to take care of my jeep. Needed a part it was delivered quick I got a call back a few days later and even received a rent He has done an excellent job to take care of my jeep. Needed a part it was delivered quick I got a call back a few days later and even received a rental because of how busy they were which I though was amazing. Thank very much. Mike ANTUNES More

Puts herself in the customers shoes. I am so pleased with the service I had from Ms. Anne Mazzei. She really has that customer personal touch. She will go the distance to make sure ur hap I am so pleased with the service I had from Ms. Anne Mazzei. She really has that customer personal touch. She will go the distance to make sure ur happy and that your vehicle is fixed rght. She really is a keeper. I have just met Ms.Mazzei and she really made that first impression with me . She is very honest and will not sell you anything you do not need. She gives you her opinion and what she would do if it was her car. I trust this dealer and Anna Mazzei 100%. Thanks again Anna for the great service . Mike More

Disaster Averted We have been planning this trip for months and a few days before we go the engine light comes on. They squeezed me in and got it fixed. Thanks guys! We have been planning this trip for months and a few days before we go the engine light comes on. They squeezed me in and got it fixed. Thanks guys! More

Informative and helpful My door latch was replaced - the work was finished in the time promised. This was a straight forward service of the vehicle. I have nothing further to My door latch was replaced - the work was finished in the time promised. This was a straight forward service of the vehicle. I have nothing further to add. More

Satisfied Had a blown tire, Ted fit me in without an appointment. Oil Change & replace a faulty wiper switch and washed my vehicle. Great friendly service. Had a blown tire, Ted fit me in without an appointment. Oil Change & replace a faulty wiper switch and washed my vehicle. Great friendly service. More

Down but not out because of Ontario Chrysler Service Team Can't say enough about Anthony (service consultant). He made me feel very comfortable after my Dodge Dart broke down and had to head over for an emer Can't say enough about Anthony (service consultant). He made me feel very comfortable after my Dodge Dart broke down and had to head over for an emergency repair in Mississauga even though I've from Barrie. With this kind of service, I might drive all the way from Barrie to do all my routine service. Thanks Anthony and all the team in Ontario Chrysler. More