Ontario Chrysler Jeep Dodge - Service Centre

READY FOR WINTER WAS IN FOR PEACE OF MIND SERVICE AND WINTER TIRE SWAP LAST WEEK..... ROGER FIT ME IN WITHOUT AN APPOINTMENT...AND BEAT THE RUSH,, READY FOR WINT WAS IN FOR PEACE OF MIND SERVICE AND WINTER TIRE SWAP LAST WEEK..... ROGER FIT ME IN WITHOUT AN APPOINTMENT...AND BEAT THE RUSH,, READY FOR WINTER,,., BRING ON THE SNOW THANKS AGAIN JON More

Awesome Service Got a good deal on my new tires. Very friendly and efficient service. He stayed longer to help me out. Thank you Deepak, I will be coming back. Got a good deal on my new tires. Very friendly and efficient service. He stayed longer to help me out. Thank you Deepak, I will be coming back. More

service department was awsome Just want to let everyone know that the service was awesome today considering how busy they were. I drove in spoke to Antony Italiano who quickly che Just want to let everyone know that the service was awesome today considering how busy they were. I drove in spoke to Antony Italiano who quickly checked me in. Glen came to get my Jeep and said would be about 1-1.5. I went to the lounge and ordered breakfast from the amazing ladies working in the kitchen. And before I knew it my Jeep was done. I had to take my breakfast to GO :) hats off tor friendly and efficient service one more time. More

I came for an oil change and new battery. My advisor Devaughn was extremely detailed in explaining my service requirements and made my experience easy and pleasant. Devaughn was extremely detailed in explaining my service requirements and made my experience easy and pleasant. More

Deepak Dhiman answered all the questions I had and told me about all the issues my car was having with very detailed descriptions. He gave me an update on time, so I am very satisfied with the service of t me about all the issues my car was having with very detailed descriptions. He gave me an update on time, so I am very satisfied with the service of the team. Thanks! More

Superior to the rest As a new mom I have been adjusting to a lot this year. When I overlooked my brake repair and let it go too far, I brought my car into Ontario Chrysler As a new mom I have been adjusting to a lot this year. When I overlooked my brake repair and let it go too far, I brought my car into Ontario Chrysler. There was no judgment, just excellent care. The team made sure that nothing overlooked. I even was given a full interior and exterior detail by the service manager. I feel my car is safe again for my baby and I. Thank you, everyone! More

Best Auto Service I have received in my 35+ years driving. My so-called home dealership didn't take care of my vehicle or respect me as a customer. I never really expected any better treatment from any other d My so-called home dealership didn't take care of my vehicle or respect me as a customer. I never really expected any better treatment from any other dealership and was not looking forward to 'trying' another to service department. However, that has all changed since I brought my 2017 Jeep Cherokee to Ontario Chrysler Jeep. Beyond the standards introductions in Service, I was greeted with a pleasant attitude and a sincere focus on my issue and my questions. Roger Pozzobon made me feel valued as a customer and he took the most sincerest attitude in addressing my concerns. He assured me that the vehicle will NOT leave the dealership until the issues (that could not be fixed elsewhere) were rectified. He went above and beyond my expectations for service. He gave me a realistic timeline to have my vehicle repaired. I gained trust in him because of his sincere interest in fixing it. He directed me to the customer lounge personally and assured me that he will come and get me once the shuttle was ready. After a few moments, he called me back to the Service bay where he determined that under my warranty, I could have a rental vehicle for no charge. I didn't even know this was available to me and no other dealership offered this when my vehicle was left for the entire day. This was extraordinary customer service. It means that he reviewed my warranty to the point that he determined my entitlement even thought I didn't seem to know or remember. I enjoyed my rental for as many days as needed, without worry. Another aspect to the service I received from this dealership was the extra steps taken to have me drive my vehicle with the Service Manager to help pinpoint the noises I've been hearing. I don't remember the last time I was offered this care. It means a lot to me that the service team took the time to make sure that the issues I reported were taken with such seriousness and that I was not just brushed-off as so many dealerships seem to do. Here's the bottom line: I will always, from this time forward, have my vehicle serviced by Ontario Chrysler Jeep and I have also assured them that my next vehicle (Jeep Wrangler) will be purchased from them. If you want to be treated with respect and kindness, bring your vehicle to Ontario Chrysler Jeep. Gary. More

Poor Service After the Sale Purchased a used 2016 Dodge Grand Caravan in June, it was advertised to be in great shape, under 80,000km. They bent over backward to make the sale. Purchased a used 2016 Dodge Grand Caravan in June, it was advertised to be in great shape, under 80,000km. They bent over backward to make the sale. For 1st month we rarely used it other than for short shopping trips as my wife was not working. Took it on a trip north and noticed the temperature gauge climb well above center after about 20 minutes of stop and go driving. Than also noticed it was leaking oil. I dropped in at dealership to make aptmt to have it looked at. Made aptmt for a few days later for morning drop off. Arrived at the dealer in the A.M. and was told they had no record of aptmt but would bring it in any way, said they would call with diagnosis. I asked if under powertrain warranty or used car warranty, did not get a straight answer, said they would call after lunch with a diagnosis. I rented a car at my expense to get to work. by 4 pm no phone call, so i called, was told vehicle not even in yet, would need for an additional day, so rented car for 2nd day. Was then told the oil leak would be covered by warranty, but not overheating. Told me $350 to change the thermostat, I agreed reluctantly as felt it needed to get fixed. Picked it up, on the way home, 20 minutes in to drive, exact same problem occurred. I was told that service could not duplicate the problem, even after I had explained it took about 20 minutes of stop and go to occur. I was advised that further diagnosis and repairs would be at my cost and discretion. All this with only a few thousand km's driven, within 6 weeks of purchase. Warranty coverage was refused, even though the vehicle is still under powertrain warranty. Paid for a repair that was not the problem plus a 2 day car rental. I had considered trading my other car their next year, but not now. Sad that a Chrysler dealer won't stand behind a Dodge product so soon after a sale. I won't be back....for sales or service. More

The Best Place Ever Couldn't be more happy with the service here Devaughn is amazing couldn't ask for a better advisor to take care of my car thanks a lot I will be back Couldn't be more happy with the service here Devaughn is amazing couldn't ask for a better advisor to take care of my car thanks a lot I will be back More

Best experience from start to finish! I brought my truck in today to get an oil change, alignment and a light replaced. Devaughn was my service advisor and he was a pleasure to deal with! I brought my truck in today to get an oil change, alignment and a light replaced. Devaughn was my service advisor and he was a pleasure to deal with! He was honest, trustworthy and he communicated with me effectively and efficiently. I truly appreciate the positive experience, it went seamlessly from the moment I showed up. I've had a beyond terrible experience at Brennan's Dixie Chrysler which is 5 minutes from my house and I am so glad I went a little further away and had this impeccable experience. I just hope that this service is consistent. I am extremely impressed with how every interaction I had with the employees in all different departments was a positive one. Everyone was kind, friendly and very helpful. Everyone truly seemed to be enjoying being there! I would also like to give 5 stars to the shuttle driver Shirley! She was such a gem. She was very professional, friendly and great to get to know. Thanks again for providing world class customer service, you definitely will be seeing me in the future! More