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Okotoks Chevrolet Buick GMC

Okotoks, AB

4.8
589 Reviews

101 Northgate Dr

Okotoks, AB

T1S 0H9

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589 Reviews of Okotoks Chevrolet Buick GMC

November 28, 2017

Service department people arguementative When you go in for regular service on a brand new vechicle you purchased a month ago and you get rude service and when you find out the rude person yo More

by Jackelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Apparently the service manager
Nov 29, 2017 -

Okotoks Chevrolet Buick GMC responded

Hi Jackelyn, I’m very sorry to hear about your experience at our dealership. Please feel free to contact me directly if you would like to further discuss this issue. Sincerely, Shaun Kos, Operations Manager skos@kaizenauto.com

November 20, 2017

Do NOT get your oil changed here! They overfilled our oil the two times we went there and we only knew because we checked. They did no due diligence of checking before giving our vehi More

by Customer537689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Craigen, Matthew Sheppard-Brown, Jenn Schielke, Teresa Herle, Kristal Garnier, Allen Knight
Nov 21, 2017 -

Okotoks Chevrolet Buick GMC responded

I’m very sorry to hear about your experience at our dealership. Please feel free to contact me directly to resolve this issue. Sincerely, Shaun Kos, Operations Manager skos@kaizenauto.com (403)938-8448

November 04, 2017

Fantastic! The staff at okotoks gmc were great to deal with! I had searched kijiji and couldn't find exactly what I was looking for. But Kyra and Eric searched More

by Quinten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyra Thomson, Eric James
Nov 07, 2017 -

Okotoks Chevrolet Buick GMC responded

Hi Quinten, Thank you for leaving us such positive feedback. You were a great customer to help and we are so pleased to hear that you're happy. We will pass along your appreciation to everyone as it will surely make their day to hear from you! Sincerely, Shaun Kos, Operations Manager skos@kaizenauto.com (403)938-8448

October 06, 2017

Made our new car shopping experience a pleasant one We spent a week back and forth between 5 dealerships in Okotoks and Calgary. Sean Skidmore is the only who found us a vehicle with the options we want More

by Dan C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Skidmore, Donna Bayly, Kyra Thomson
Oct 11, 2017 -

Okotoks Chevrolet Buick GMC responded

Hi Dan: I am happy to hear that your time spent at was a pleasing experience. We pride ourselves on a high level of customer service. Congratulations on your new vehicle! If you have any questions or concerns, please come back to visit us. We are eager to see you again in the future! Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Shaun Kos, Operations Manager.

September 11, 2017

Service Dept. Terrible customer service. Now days people want to talk to a person. Not an adimated recording. I'd never recommend this service dept to anyone else More

by Brewster 133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Herle
Sep 15, 2017 -

Okotoks Chevrolet Buick GMC responded

Dear Brewster133, Thank you for bringing this to our attention. We are very concerned about your comments and would like to get in touch with you to discuss this matter further. At Okotoks GM, we take customer reviews very seriously. We look forward to working together with you to come up with a solution. Sincerely, Lisa Rideout, Service Manager - (403) 938-8445, lrideout@okotoksgm.com. Please note, I will be away from my office phone this coming week and will be unable to answer any phone messages left. I will be checking emails periodically through the week.

August 17, 2017

Finally got my first new truck Mark was amazing to deal with. He listened to what I was looking for and got me into my very first new vehicle. Donna made she I got the coverage I ne More

by AlyssaWilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Walker, Donna Bayly
Aug 18, 2017 -

Okotoks Chevrolet Buick GMC responded

Dear Alyssa: Thank you for taking the time to share your comments and feelings about Donna. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! Sincerely, Shaun Kos, Operations Manager.

August 11, 2017

Perfect Kyra was the most helpful sales rep I have ever dealt with. Vey pro-active, outgoing and low pressure. Super after-sales support as well! More

by josh Bangsund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Hambling, Donna Bayly, Shaun Kos, Kyra Thomson
Aug 11, 2017 -

Okotoks Chevrolet Buick GMC responded

Dear Josh, Thank you for taking the time to share your comments and feelings about Kyra. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! Sincerely, Shaun Kos, Operations Manager.

August 11, 2017

GMC truck I rated this dealership very high because it is one of the best dealerships I have ever been to. Everyone there was very helpful. Kyra was extremely h More

by Kyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Hambling, Kyra Thomson
Aug 18, 2017 -

Okotoks Chevrolet Buick GMC responded

Hi Kyle: Thank you for leaving us such positive feedback. You were a great customer to help with and we are so pleased to hear that you're happy. We will pass along your appreciation to everyone as it will surely make their day to hear from you! Best, Shaun Kos, Operations Manager.

August 11, 2017

Friendly staff. Amazing dealership! First of all, I wanna say thank you to Okotoks GM. Such a helpful staff! I wanna give a special thank you to Mark Walker, a very friendly and persuas More

by Waldner, Luke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Walker!!!, Cory Hambling
Aug 18, 2017 -

Okotoks Chevrolet Buick GMC responded

Dear Luke, On behalf of the sales team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others and we look forward to servicing your new ride in the future. Sincerely, Shaun Kos, Operations Manager.

August 10, 2017

I love my car and Kyra is the bomb. Ive been driving my 2012 Chevy cruze for less than a week now and I love the vehicle. I wouldn't have stumbled upon the right car if it wasn't for Kyr More

by ChrisyT77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyra Thomson
Aug 11, 2017 -

Okotoks Chevrolet Buick GMC responded

Hey Chrisy, Thank you for taking the time to write this review. We're so happy to hear that Kyra was able to help you out! We're proud to have her as a part of our team. We hope your new vehicle treats you well. Contact us for anything, anytime. We're here to help! Sincerely, Shaun Kos, Operations Manager.

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