Okotoks Chevrolet Buick GMC

Mario was great to deal with. The staff sent gifts home for our kids. Quick & easy The staff sent gifts home for our kids. Quick & easy More

Dealing with Okotoks Chevrolet has been nothing short of a total disaster. I had a "service brake pad monitor" alarm come up on my dash while the vehicle was under warranty. After contacting this location, a total disaster. I had a "service brake pad monitor" alarm come up on my dash while the vehicle was under warranty. After contacting this location, I was advised that my vehicle was 67 km over my warranty, I explained that the light came on under 60k but I had to get home and to the dealership which put me over. After a brief conversation, they agreed that the part would be under warranty as the code came on while under warranty. After picking up my vehicle from the dealership, I noticed several days later the warning was back on the screen. I then booked it back in with them at which point I was told the part was defective and they were going to order a new one. Several months later, I brought the vehicle back and the part was replaced, but not after trying to charge me. After a brief conversation, they replaced the part I had no cost to myself. When picking up the vehicle this time around, I immediately noticed after starting it the code was back on. I spoke with the service advisor who told me that they will book it in again, but at a cost to me. I asked the service advisor if this problem has persisted since day one, how was it now a cost to me as it was misdiagnosed from the start? I didn’t believe that I should be paying for any of this. I suggested that if anybody was paying anything, perhaps they should pay my time for the inconvenience of bringing the vehicle back over and over at which point she told me I was a rude person. I asked the advisor if I had used bad language or raised my voice and she was unable to answer. At the end of the conversation with the service advisor she let me know. This is the last time she will not charge me for a diagnosis, but if it was caused by something other than the monitor, I would be paying out-of-pocket. I am appalled at the service I have received at this location. More

Fast and easy approval thanks to Mike and Mario were able to get me into exactly what I wanted to get me into exactly what I wanted More

This dealership was good to work with. Loved working with Mario he was knowledgeable about the Buick we bought and had fun working with him. He made it a good experience. Loved working with Mario he was knowledgeable about the Buick we bought and had fun working with him. He made it a good experience. More

Amazing customer service ! I HIGHLY recommend this dealership, I travel from out of town, had everything completed via phone calls and emails, Mario & Matthew were so amazing I HIGHLY recommend this dealership, I travel from out of town, had everything completed via phone calls and emails, Mario & Matthew were so amazing to deal with, they went above and beyond to get me the exact vehicle I wanted in within days! (including some extras - tint & 3M) no issues whatsoever…..very efficient ! More

Great communication from the start to finish and trouble free from the start of the deal till the end. free from the start of the deal till the end. More

Mario, helped me find the vehicle I needed for me and my family. He is amazing to work with. I recommend coming to this dealership and dealing with Mario. Thank you all so much. family. He is amazing to work with. I recommend coming to this dealership and dealing with Mario. Thank you all so much. More

Mario was wonderful and helped me find my dream vehicle. It’s a perfect fit for me It’s a perfect fit for me More