Oakridge Ford

I do not even know where to begin with the horrible servive we received from them. I would stay far far away from this place. We purchased a Ford F150. Price was nagotitaed verbally and written but not servive we received from them. I would stay far far away from this place. We purchased a Ford F150. Price was nagotitaed verbally and written but not honored at the end. Communication issue on their behalf. Hani was the one that promised the “deal” and couldnt justify it. They wouldn’t cancel the contract and let us walk out. We contacted OMVIC and head manager Mark. Their “manager” Adil was just a miserable guy and just a horrible person to speak with. Made us purchase another vehicle. Used vehicle purchased was promised parts to be replaced only half was done. After many visits and wasted time they finally got it done. Take care home and register it and there is a recall on iy which they said there were none. The only person that was nice and understanding was Samira, but she couldn’t do much to help the situation. I have never ever had such a horrible experience pirchasing a car. So please save your time, energy and money. More

Extreme disappointment! They put my car through the car wash and ripped a piece of the door off and I was told to go through my insurance. I went for an oil change a They put my car through the car wash and ripped a piece of the door off and I was told to go through my insurance. I went for an oil change and had 6 on file from when I bought my car. They said that was never on file and couldn't find my bill of sale proving it. Removed my antenna and left it on my passengers seat when I went for the oil change. I called the service manager twice on consecutive days with no return call. I emailed the GM with the same result. I will be going to another ford dealership in town where customer service means something. Beware buyers! More

Norm got me into a 2024 Escape that met all my needs. He was great to work with and made my experience fast and easy. This is the second car I've bought with him and it's been a great experience every He was great to work with and made my experience fast and easy. This is the second car I've bought with him and it's been a great experience every time. More

Dan and Samira were amazing and helped me get into a new truck and I barely had to lift a finger. Smooth easy process and I look forward to working with them again. truck and I barely had to lift a finger. Smooth easy process and I look forward to working with them again. More

Terrible customer experience. They are wonderful when you are buying but all service after this has been awful. When trying to discuss work they did on our vehicle the service sta They are wonderful when you are buying but all service after this has been awful. When trying to discuss work they did on our vehicle the service staff was rude, cut us off whenever we tried to describe the issue and didn’t not attempt to rectify the problem in any way. Would not do business with them again- recommend finding a different dealership. More

I am very happy to have found a service with such a good quality of people and services, especially Miss Rosa Castrillón and Mr. Oscar Portillo. Thank you very much, Oakridge. quality of people and services, especially Miss Rosa Castrillón and Mr. Oscar Portillo. Thank you very much, Oakridge. More

Brought vehicle in at 8 am. no one called all day. We called at 3 pm and they still had not looked at it. We we told they would call in a half hour. We finally got a call one ho no one called all day. We called at 3 pm and they still had not looked at it. We we told they would call in a half hour. We finally got a call one hour later. Not impressed! We were told that they did not have the part to fix the issue. If we haven’t heard from them in two weeks to give them a call. What kind of service is that? More

Horrible experience they lie and rush you through the paperwork and if you get second thoughts they will want more then your deposit. Threaten me with legal actions. Rob you on your trade 11.000$ to be paperwork and if you get second thoughts they will want more then your deposit. Threaten me with legal actions. Rob you on your trade 11.000$ to be exact then sell it used over MSRP. Do you research on your trade in. There are alot of good dealerships this is not one. More

Worst sales experience, wrong vehicle was ready on first attempt of delivery. When we finally received the vehicle we wanted, it was problematic from day one mostly due to dealership's inability to PDI a ve attempt of delivery. When we finally received the vehicle we wanted, it was problematic from day one mostly due to dealership's inability to PDI a vehicle. Severely mis-managed dealership. More

I went to Oakridge Ford for some enhancements to my vehicle and was impressed with the staff from walking in the door to getting the keys back in my hand and out the door. Ultimately I had a great ove vehicle and was impressed with the staff from walking in the door to getting the keys back in my hand and out the door. Ultimately I had a great overall customer service experience with them. Thank you M Armstrong and the rest of the staff I came across. More