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Northway Ford Lincoln
Brantford, ON
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Northway Ford Lincoln
May 25, 2017
4th time back say something? Another outstanding experience with Chad Murphy, Monday, Sunday, daytime or evening it doesn't matter with Chad he's not just in it for himself he's i Another outstanding experience with Chad Murphy, Monday, Sunday, daytime or evening it doesn't matter with Chad he's not just in it for himself he's in it to make the whole experience what it should be...easy relaxing and flawless and that is what you will get from the Chad and with team at Northway Ford in Brantford. I'll be back for a a fifth time!! More
by Brandostem
Employees Worked With
Chad Murphy, Mike Pizzuti
May 24, 2017
Warranty work We bought a brand new 2015 Ford Focus (last one on the lot) just a few months ago and after a month I noticed a pulsation on the brake pedal. Northwa We bought a brand new 2015 Ford Focus (last one on the lot) just a few months ago and after a month I noticed a pulsation on the brake pedal. Northway replaced both front rotors, no questions asked. They said because the car sat for an extended time on the lot a little rust had developed on the rotors causing the pulsation to occur. Thanks John Hughes and Tammy Andujar for dealing with that issue for us, we really appreciate it. More
by coyote5.0
Employees Worked With
John Hughes, Tammy Andujar
May 14, 2017
Friendly, professional and courteous Visiting Northway Ford we were made to feel comfortable and welcomed. Our intension was to look at and possibly purchase a used 2016 F150 but after me Visiting Northway Ford we were made to feel comfortable and welcomed. Our intension was to look at and possibly purchase a used 2016 F150 but after meeting with John Bolt we found out it had been sold already. It was a disappointment and a blessing in one I guess because the new 2017 F150,s looked so nice. After a talk with John, getting answers to many of our questions and a test drive we were filing an application for financing. We were approved in less than an hour. Everything was easy from talking to John and the others at the dealership to picking up the keys and driving away in our new truck. It's been a week and we're still excited. The staff at this dealership are very accommodating, friendly and courteous. It would be a pleasure to recommend them to any of our friends and family should they need to purchase a vehicle. More
by SteveRo123
Employees Worked With
John Bolt, Mike Pizzuti
May 06, 2017
Chris delivered a miracle Giving Chris a tall order and small time frame he beat out 4 other dealers and delivered to us a F150 that fit exactly our needs and beyond. We are so Giving Chris a tall order and small time frame he beat out 4 other dealers and delivered to us a F150 that fit exactly our needs and beyond. We are so happy with our new truck and would gladly recommend Northway Ford to anyone. More
by wolfden222
Employees Worked With
Chris Birley, Joan Privett
May 05, 2017
Purchase of a 2017 Lincoln MKZ The staff were very friendly, helpful and informative without being pushy. Our new vehicle was sparkling clean. John took the time to review all of i The staff were very friendly, helpful and informative without being pushy. Our new vehicle was sparkling clean. John took the time to review all of its many features with me before sending me on my way! More
by 1234
Employees Worked With
Paul Tavernese, John Bolt, Joan Privett, Mike Pizzuti
May 03, 2017
This is how car buying should be!! Thanks to Northway Ford for their Excellent customer service throughout the entire purchase process. All the staff is friendly and make sure you are l Thanks to Northway Ford for their Excellent customer service throughout the entire purchase process. All the staff is friendly and make sure you are looked after from the moment you walk in. Thanks to the excellent customer care from Chris and Joan who made this the smoothest purchase I have ever made and no stress! Also a big factor NO SUPRISE on the invoice or any other paperwork ...they were straight up from the get go. A lot of car dealers talk about their excellent customer service but these guys actually do it from start to finish! More
by Tony
Employees Worked With
Paul Tavernese, Chris Birley, Joan Privett
May 03, 2017
Excellent Service My Salesman was Mr.Stacey Cook,this gentleman could not do enough for me as he practically bent over backwards to make sure I was very pleased with my My Salesman was Mr.Stacey Cook,this gentleman could not do enough for me as he practically bent over backwards to make sure I was very pleased with my F150,and that's what I call a great salesman who will go above and beyond to make the customer very happy with there purchase of a new vehicle.And yes I would recommend this salesman to anybody buying a new or used vehicle from Northway Ford in Brantford. More
by Merlewalker
Employees Worked With
Stacey Cooke, Mike Pizzuti
May 03, 2017
Tire change over only Tammy said it would take about 30 or 40 minutes to changeover tires on rims. Took the time to circle the lot, Chad Murphy came out to speak to me. ( Tammy said it would take about 30 or 40 minutes to changeover tires on rims. Took the time to circle the lot, Chad Murphy came out to speak to me. ( as he always does), he really looks after his customers. I had a coffee and next thing you know, Tammy is looking for me, my truck is ready. I'm on the way in 45 minutes as Tammy stated, nice to drop in and say hello and see what is new. Will be back, always feel welcomed. More
by Ratman
Employees Worked With
Chad Murphy, Tammy Andujar
May 02, 2017
Worst experience and they don't care Northwest Ford in Brantford and great at selling a you a car. I bought 5 over three years BUT when you have a problem they will try and out you off un Northwest Ford in Brantford and great at selling a you a car. I bought 5 over three years BUT when you have a problem they will try and out you off until your warranty is over. Infotainment screen would go black at 5 times a day. Shuts everything off. It went in 9 times for this same problem and they kept telling me it was fixed but 'let's see what happens this time'. The very last time it was was in the screen xxxx off before I was even out off parking lot so I went back in and got my rental (that I pay for in my extended ford package) and when they called me the next day they told me it was as my phone. And they said it with a straight face. I picked up my car reset my phone and had the same problems. My service rep told the service manager it was fixed and I was very happy. Yes I was so happy I went next door to Honda and bought a new vehicle from them. My salesman and the General manager heard my frustration and anger as I wasn't quiet when I was there but apparently they don't think that a defective vehicle is their problem. You are truly on your own with a problem. NEVER AGAIN. DO yourself a favour and go ANYWHERE else. More
by Done with FORD
Employees Worked With
Paul Tavernese, Stacey Cooke, Chad Murphy, Elise Bradford, Al Banks, John Jefferson, Susan Schieman
May 02, 2017
Great Experience Ashley helped make my purchase of a Explorer very easy and smooth. She showed me other vehicle's to help me make the best decision. I would recommend Ashley helped make my purchase of a Explorer very easy and smooth. She showed me other vehicle's to help me make the best decision. I would recommend Northway Ford Lincoln and Ashley anytime. More
by explorer
Employees Worked With
Ashley Muscat
