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Northway Ford Lincoln
Brantford, ON
1,585 Reviews
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1,585 Reviews of Northway Ford Lincoln
November 21, 2019
New car purchase without pressure I have purchased numerous vehicles over the past 40 years. Prior to my latest purchase, I had only bought 1 brand new car (Toyota)--which did not go w I have purchased numerous vehicles over the past 40 years. Prior to my latest purchase, I had only bought 1 brand new car (Toyota)--which did not go well--hence, one reason why I would buy previously owned vehicles. Most of the vehicles were GM cars. Also, prior to this latest purchase, I had purchased three vehicles from Ford dealerships (though 2 of those were in England--the other in Ontario). In England, my wife, and I owned four Ford cars (our first Ford cars). The quality and service from the Ford dealership in England I found to be exceptional. Upon returning to Ontario I found myself buying GM again--which did not go as well as I expected. So, back to Ford--and I found a Ford Focus that held up very well--in fact, I was very impressed. So, this drove my decision to buy another Ford with my recent purchase. After saying I'll never buy new again--here I was buying new. With over 40 years, of purchasing cars, I have had to deal with various salespeople. I found many salespeople too "in my face" or "high-pressure". When I do I would just walk way. When I find a dealership and a salesperson I like to deal with I would stick with them--repeat business. My problem was I no longer had such a relationship in Brantford with any dealer/salesperson. Stacey Cooke at Northway Ford in Brantford sold us a new Ford Fusion. His approach was friendly, not in my face. Throughout the process, he was drilled with my on-going questioning--where he would answer all of them, not just as a matter fact, but it was a dialogue--questioning would go back and forth. It appeared Stacey wanted to understand our requirements--what was important and what was not important. He could then offer suggestions and alternatives. I got the impressions that throughout the purchasing process Stacey made himself available--i.e. perhaps changing his work hours to work with us. Mike Pizzuti, whom we dealt with in regards to the financial side of the transaction, went as expected, relatively smooth. Mike promptly responded to email and phone queries, post the sale. It was a bit high-pressure when it came to up-sale the transaction on other products, that we backed away from. The problem with the up-sale process was what they wanted to sale me. Before signing, I had previously indicated that there were two items I wanted to purchase, but needed quotes, options, etc. They failed to followup with these items, items I wanted to buy. These items likely required the Parts Department, which was closed during the transaction, but I think there was opportunity for them that they missed out on. Repeat business is possible here--thank you, Stacey and Mike, for friendly service. More
by clsturgeon
Employees Worked With
Stacey Cooke, Mike Pizzuti
November 19, 2019
Great People to Deal with This Dealership is amazing. Northway Ford staff and management always go above and beyond to keep customers very happy. Northway is the Best Ford De This Dealership is amazing. Northway Ford staff and management always go above and beyond to keep customers very happy. Northway is the Best Ford Dealer around! More
by TB
Employees Worked With
Paul Tavernese, Al Banks, Dave Kerr, John Jefferson, Susan Schieman, Breanne Croxon
November 19, 2019
Best Ever Vehicle Buying Experience Stacey Cooke was recommend to us by two previous clients. He meant us at the dealership on a Saturday afternoon. We had arrive earlier and had walke Stacey Cooke was recommend to us by two previous clients. He meant us at the dealership on a Saturday afternoon. We had arrive earlier and had walked thru the dealership inventory upon Stacey's arrival he asked our requirements within 30 minutes we had locked down our new vehicle. Talk about fast, efficient, knowledgeable, happy just some of the words that describe Stacey. Thank you Stacey for making our purchasing a new vehicle quick and pleasant. More
by Bill
Employees Worked With
Stacey Cooke, Vanessa Spurrell
November 17, 2019
Breanne was an exceptional service advisor. I went in to get my car safetied and Breanne took the time to explain everything and she even gave me a cookie. Way to be. Everyone should be like Breanne. get my car safetied and Breanne took the time to explain everything and she even gave me a cookie. Way to be. Everyone should be like Breanne. More
by dixiechickcountrybitch93
Employees Worked With
Breanne Croxon
November 17, 2019
Breanne seems very knowledgeable and seems to love her job and cares about her customers. Breanne explained everything very well made me feel comfortable with what was being done with my car job and cares about her customers. Breanne explained everything very well made me feel comfortable with what was being done with my car More
by Onebitchymama
Employees Worked With
Breanne Croxon
November 16, 2019
I have worked with Stacey on purchasing a few cars and have always found him and the whole team provides great service. Thanks to all. Sandy have always found him and the whole team provides great service. Thanks to all. Sandy More
by Sandy1031
Employees Worked With
Rob Farrington, Stacey Cooke, Vanessa Spurrell
November 15, 2019
I a superb experience buying with Northway Ford Lincoln I was looking for a sedan online and found the car that I needed. Dustin made sure I was satisfied with my purchase during the whole process. A charmi I was looking for a sedan online and found the car that I needed. Dustin made sure I was satisfied with my purchase during the whole process. A charming and regardful person, indeed. Thank you. More
by Felipe
Employees Worked With
Mike Pizzuti, Vanessa Spurrell, Dustin Fenemore
November 12, 2019
Good guy and a good car! Everything was easy from start to finish and the vehicle was exactly as described. Thanks Devon for the great service from start to finish! Cheers! Everything was easy from start to finish and the vehicle was exactly as described. Thanks Devon for the great service from start to finish! Cheers! More
by CamB
Employees Worked With
Devon Miller
November 12, 2019
Excellent customer service!! I have been looking for a new F150 for seven months, looking online, dealing with a number of dealerships and Sales Consultants in the GTA, mostly For I have been looking for a new F150 for seven months, looking online, dealing with a number of dealerships and Sales Consultants in the GTA, mostly Ford, but also Chrysler. I was looking for someone that I could trust and would get me what I felt was the best deal for my budget! Stacey Cooke was by far the one that made me feel comfortable and was great to deal with. Vanessa was also great to deal with, made me feel comfortable through our dealings. Once our deal was finalized I was unable to get insurance set up and had to delay delivery of my F150. I was scrambling to try to get everything done and my timeline to pick up the truck was closing in as I was having surgery and would be laid up for 4 weeks. Both Vanessa and Stacey were able to fit me in to their schedule at the last moment in order for me to take delivery. Stacey actually came in on his day off to show me my new truck!! More
by glenn.cliche
Employees Worked With
Stacey Cooke, Vanessa Spurrell
November 12, 2019
The day I went the used car side was extremely busy, so they paged for someone to come over from the new side. I am so glad this happened! Stacey Cooke is the best salesman I have ever worked with. He want they paged for someone to come over from the new side. I am so glad this happened! Stacey Cooke is the best salesman I have ever worked with. He wants you to be happy with your purchase, and genuinely cares about helping people. More
by Efkc2017
Employees Worked With
Stacey Cooke, Mirela Hodzic, Brad Duarte
