Northstar Hyundai

Order 2022 Santa Cruz .Shopped other dealers for best deal and northstar matched them.Every one was very accommodating ,assistant manager and sales people .The whole purchasing process went smoothly and deal and northstar matched them.Every one was very accommodating ,assistant manager and sales people .The whole purchasing process went smoothly and we were on our way. Very impressed with the new Santa Cruz so far.Just waiting for mud guards to arrive and be installed in this sloppy weather. More

Bought a new 2021 Kona in June. Sale and financing was quick and smooth. No complaints until I picked up my car a few days after (needed to be detailed) and I found a nick/flaw in the paint on one of t quick and smooth. No complaints until I picked up my car a few days after (needed to be detailed) and I found a nick/flaw in the paint on one of the rear doors right after driving it off the lot. When I picked up the car they had other vehicles parked super close on either side so was impossible to get a good look at anything. Returned to the dealership and spoke with Manny the sales manager. He took a look/pictures and then gave me his card and rushed me out of the showroom and told me to contact him the next day to arrange for their techs to examine it and try to buff it out, and then we could proceed from there. Called and left a bunch if messages, emailed Manny and my salesman Jason a couple of times and no reply. Once they have your money, they have no time for you and don't care. Got a very slimy vibe from Manny. Do not trust and would not recommend others to deal with this dealership. Love my Kona (paint defect and all), but give 0/5 for post-sale customer service and response to issues with a brand new car. More

I’m not one to leave reviews but this dealership has screwed me over so many times I can hopefully save it from happening to someone else. I bought a car for $32,000 from these xxxxxxxx in April 2021, I screwed me over so many times I can hopefully save it from happening to someone else. I bought a car for $32,000 from these xxxxxxxx in April 2021, I was 20, a nursing student and definitely couldn’t afford it. The finance manager, Michael, upsold me on a $2000 platinum warranty that had tire coverage-if I had a flat they were supposed to repair it for free. Every time I came in with tires that needed repair, I was told my warranty didn’t cover the tires. Last winter I was super broke and I tried everything to help my financial situation, I was working long hours on top of doing nursing school, asked the bank for delayed payments and contacted multiple dealerships to try to get the value back for my car, cara depreciate as soon as you drive them off the lot, I get that. I eventually gave up and was really struggling when I brought my car in for an oil change. The customer service manager approached me about how I had tried to resell my car and asked if I needed help. He said he could help me and had said he would trade in my Kona for a cheap, older Elantra where I would have manageable payments. I was an absolute disaster and was crying because I was in such a bad financial spot, rather than doing as promised they showed me a 2021 Elantra and said they would sell me that car with lowered payments to “help me out“. I was so upset and thought it was my only option so I took it. My payments went from $270 biweekly to $212 biweekly in a $20000 car with a $32000 6 year loan. I needed the money so bad I took it. While I was in the finance office Michael, asked if I wanted my $2000 platinum warranty moved over to the new car, I initially said no as to do so would cost an extra $6 a month. That’s not a lot of money but I was sitting there sobbing because I couldn’t afford anything at the time and didn’t want to waste the $2000 I initially paid. He told me ”if you were my child I would tell you to take it”. I took the warranty under the impression that it was moving the platinum warranty including tire protection over to my new car. Today I went in to get a flat repaired, I was told I did not have tire warranty and would need to speak to the finance manager. Michael approached me with a piece of paper checking off things we had apparently discussed when I traded my car in for the lowered payments, on it it was checked off that I had declined tire protection. I tried to stand my case and explain that I had thought that by paying that $6 extra a month my entire platinum warranty (that I’m paying off in my $32000 loan) would be transferred to my new car. NOPE. I walked out and didn’t let them work on my car. I work xxxx hard for my money and I’m beyond upset this dealership took advantage of a young woman in desperate financial need and xxxxed me over at least 3 times. Don’t give these xxxxxxxx your hard earned money, don’t buy their useless xxxxing warranty that doesn’t cover anything if you actually read the fine print. I will never EVER be buying a vehicle from a dealership again and I am incredibly appalled by the lack of humanity displayed by these people. More

I recently visited Northstar and was helped by Cole, he was very helpful and patient with my many questions which I appreciated very much. Cole was great to deal with and was not pushy. Al B was very helpful and patient with my many questions which I appreciated very much. Cole was great to deal with and was not pushy. Al B More

Manny Albanna was outstanding and made our purchasing experience fantastic. He was knowledgeable about all the features of the 2021 Sante Fe we purchased! He professional and friendly! I would recomme experience fantastic. He was knowledgeable about all the features of the 2021 Sante Fe we purchased! He professional and friendly! I would recommend Northstar Hyundai to anyone wanting to buy a vehicle!! More

Jason is amazing, friendly, knowledgeable, patient and funny all the great qualities that made our experience enjoyable! Thank you to all the Northstar team! Deb and Steve J loving our Venue funny all the great qualities that made our experience enjoyable! Thank you to all the Northstar team! Deb and Steve J loving our Venue More

I couldn’t be happier with the level of customer service I was provided with today!! Everyone I spoke with was knowledgable friendly and very helpful. From the phone call I got from Tara, talking with Curt I was provided with today!! Everyone I spoke with was knowledgable friendly and very helpful. From the phone call I got from Tara, talking with Curtis when I dropped off my vehicle as well as anybody that walked by asking if I needed anything. I couldn’t get a bigger shout out! I am very impressed with how well run this dealership is. More

bought my vehicle august 2020 for 14k and almost 8 months later, transmission is not working and the cost of fixing it is $7800. the dealership offered me the trade-in value for my vehicle was $2500. I guess later, transmission is not working and the cost of fixing it is $7800. the dealership offered me the trade-in value for my vehicle was $2500. I guess I m never returning to this dealership ever again nor my friends and family. More

I will always bring my vehicle back to this dealership for service, compared to others they go up and above to deal with concerns you may have for service, compared to others they go up and above to deal with concerns you may have More

Always a great experience. This is the 2nd vehicle we have purchased from Manny and we will be back again in the future. I have purchased close to 100 vehicles since my teens, and Manny as well as the re have purchased from Manny and we will be back again in the future. I have purchased close to 100 vehicles since my teens, and Manny as well as the rest of the staff at Northstar just make it easy...always a bit of back and forth haggling which is OK, but Manny really does make you feel like he is working for you to get the deal done. Highly recommend! First purchase was a 2020 Kona back in Spring 2020, most recent was a 2021 Tucson. Thanks Manny! More