Northstar Ford Calgary

Alex is very courteous and professional. He keeps his promis My only concern is the quality of work. I had to come back because of a tugging sound whenever I applied the brakes. This sound should have been obvio My only concern is the quality of work. I had to come back because of a tugging sound whenever I applied the brakes. This sound should have been obvious during the road test. This doesn't take away from how courteous and smiling are your front service people. More

Great Service I took my truck in for its first service and the experience was great. The drive in reception keeps you out of the cold and the service writer was ple I took my truck in for its first service and the experience was great. The drive in reception keeps you out of the cold and the service writer was pleasent and effiecent. My truck was done very quickly and I was back on the road in not much more than an hour. More

Love Hate I brought my vehicle in for it's regular maintenance and was told about a leak but that it was okay that I waited until the next services to get it fi I brought my vehicle in for it's regular maintenance and was told about a leak but that it was okay that I waited until the next services to get it fixed. A week later my engine light went on so made arrangements to drop it off and was told there was a loose connection but it had been tightened and I shouldn't have any issues. Two days later, the engine light came on again. Again I made arrangements to drop it off, this time they found a leak and had to order a part to deal with the engine light. I'm a little frustrated as I was under the impression that the vehicle is given a thorough look over when in for service and its time that I have to request off of work when I have to drop it off. This is why I only gave 3 stars for quality of service. Fiona however, was awesome (which I can't say for the rest of the staff there that day) and very accommodating so be thankful that you have people like her working for you. I'm waiting for a call back to advise the part is in at which time I'll be dropping my vehicle off for a third time. I really hope this is the last time, at least until the next service appointment. More

Not as good as the experience I get at Toyota Two points: 1. They should visit a Toyota service centre to see how it can be done. 2. After dropping close to $1,000, they didn't even wash the veh Two points: 1. They should visit a Toyota service centre to see how it can be done. 2. After dropping close to $1,000, they didn't even wash the vehicle - when I pick up my vehicles from a Toyota service, they have always been washed ... little things that make a positive impression. More

Good experience and service I took my truck in to have the slip yoke on the rear driveshaft of my 2011 F150 lubricated. Kevin clearly explained to me the full service and cost. I took my truck in to have the slip yoke on the rear driveshaft of my 2011 F150 lubricated. Kevin clearly explained to me the full service and cost. The shop supply fees are to HIGH, the hourly rate they charge is enough. More

As usual very efficient service!! Fiona is always great! Since buying my Ford Escape in 2012 I have always gone to Northstar Ford and dealt with Fiona. She is always very efficient and fantastic to deal wit Since buying my Ford Escape in 2012 I have always gone to Northstar Ford and dealt with Fiona. She is always very efficient and fantastic to deal with. She goes above and beyond! Thanks again Fiona! More

Ford service Perfect service, Cassandra was great, friendly and professional. Service was done professionally and on time. Definitely, I will come again. Thank you Perfect service, Cassandra was great, friendly and professional. Service was done professionally and on time. Definitely, I will come again. Thank you very much! Danny Dokic More

Six month service. I dropped off my Escape on Monday morning, Sept 18 for the 6 month service. The service department quickly and efficiently wrote up the work order to I dropped off my Escape on Monday morning, Sept 18 for the 6 month service. The service department quickly and efficiently wrote up the work order to do what was necessary on the vehicle. I waited in the waiting area while the work was being completed. Everything was taken care of in the time promised and I was on my way. More

Easy. Efficient. Expert Service for my Ford Fusion Getting service for my Ford Fusion is so easy at North Star Ford. It's easy to get a convenient appointment that fits my schedule, and options to wai Getting service for my Ford Fusion is so easy at North Star Ford. It's easy to get a convenient appointment that fits my schedule, and options to wait or a shuttle service are offered. The service advisors are always helpful and knowledgeable, and at my last visit, Cassandra Walker confirmed my previous experience. She advised me of my service and offered two other services that were due - with no pressure. The checking in was quick and efficient, and I had a call from Cassandra later in the day to say my car was ready for pick up. I feel confident my car is ready for another Calgary winter and that regular service at North Star Ford is worth it. Thank you again for the experience. Well done North Star Ford! More

Service Had my Edge serviced. I deal with Fiona who has always provided a high level of service. Pleasure to deal with her and the rest of the service crew. Had my Edge serviced. I deal with Fiona who has always provided a high level of service. Pleasure to deal with her and the rest of the service crew. More