Northstar Ford Calgary

Awesome Customer Service!!!! Excellent and efficient service of checking in for appointment. Understanding the issues at hand and recommendations of further actions. Very knowledg Excellent and efficient service of checking in for appointment. Understanding the issues at hand and recommendations of further actions. Very knowledgeable of parts needed and excellent service. More

Great Service Have been coming to this Dealership for over 3 years to get my F150 serviced, every time I go there the service has been wonderful, the employees go o Have been coming to this Dealership for over 3 years to get my F150 serviced, every time I go there the service has been wonderful, the employees go out of their way to accommodate you. You could not find a better Dealership & group of Employees More

Service centre The service centre is professional and helpful. My service was done in just over an hour. I was on my was. The staff suggested items that were covered The service centre is professional and helpful. My service was done in just over an hour. I was on my was. The staff suggested items that were covered in my service package that would not have thought of. More

My Ford Escape 2014 service Great service by Cassandra. Very articulate, tells you like it is and does not outsell you like others do. She provides quality customer service. I wi Great service by Cassandra. Very articulate, tells you like it is and does not outsell you like others do. She provides quality customer service. I will definitely prefer to use her next time. More

Winter tires switch over They tempt you to do the service there based on $26.00 quote and then they charge you $117.00! What a misleading quote and bad customer service! So di They tempt you to do the service there based on $26.00 quote and then they charge you $117.00! What a misleading quote and bad customer service! So disappointed! More

Service Center Feeds Dealership I appreciate the fact that a ford dealership operates to sell and service vehicles and tries to operate in the black. My wife and I have suffered deva I appreciate the fact that a ford dealership operates to sell and service vehicles and tries to operate in the black. My wife and I have suffered devastating injury and disease which crippled our business and lives so when we come to your dealership with a problem to be fixed we don't expect our vehicle to come out of your service bay with new problems that were not there when we took the vehicle in. We are devastated by the new problems our vehicle has every time we bring it into your service bay. More

"First Service experience" It was my first time taking my vehicle to Northstar the dealership who I've done business with was sold and the service team was replaced. I spoke to It was my first time taking my vehicle to Northstar the dealership who I've done business with was sold and the service team was replaced. I spoke to Fiona about a week prior to heading in to introduce myself. Fiona instantly made feel comfortable as her approach to business is like mine service oriented and very relationship based. Upon arriving for my service Fiona met me with a welcoming smile and checked me in. The service department was very busy but everyone had a smiling faced and greeted me with a hello. I was in for routine service and Fiona know I was going to wait around for my vehicle she had me in and out within the hour. Fiona and the team was excellent! More

Vehicle service was okay but lacking on the customer side. When booking the appointment we were told that if we dropped the car off at 7am the shuttle would get me to work on time by 8. Dropped the car off on When booking the appointment we were told that if we dropped the car off at 7am the shuttle would get me to work on time by 8. Dropped the car off on time, waited for 40 mins for the shuttle that didn’t show up and ended up having to take cab :/ More

My car was not repaired My car was left for two whole days and they could not fix terrible squealing whenever I backed up and told me it was caused by the weather, humid and My car was left for two whole days and they could not fix terrible squealing whenever I backed up and told me it was caused by the weather, humid and cold! Which neither has been relevant in the past month. More

Service Once again Cassandra was very accommodating in meeting my needs. Always cheerful and pleasant to deal with she makes sure that all details and work be Once again Cassandra was very accommodating in meeting my needs. Always cheerful and pleasant to deal with she makes sure that all details and work being done is discussed and understood. More