Northstar Ford Calgary

As expected I am liking the extension of service hours from 0600, which is quite helpful for most of us. My service rep was good, but she needed some backup from I am liking the extension of service hours from 0600, which is quite helpful for most of us. My service rep was good, but she needed some backup from the mechanics. My truck required some warranty work, and the rep was unable to explain it to me. The mechanics should ensure the reps know what to tell the customer regarding work completed. I do wish they had a quick oil change available. It shouldn’t take most of the day to get an oil change. Other than that, work was completed as required. More

Great Customer Service! My experience was great all the way from online booking with Dezeray through vehicle check-in and service experience with Liane Asquin, to payment and My experience was great all the way from online booking with Dezeray through vehicle check-in and service experience with Liane Asquin, to payment and vehicle pick up with Kevin. Appreciate extended hours. More

Good people, poor product The reason I only give two stars is not because of the service from the people at the dealership, they are very helpful. It's because I'm having prob The reason I only give two stars is not because of the service from the people at the dealership, they are very helpful. It's because I'm having problems with my vehicle that shouldn't be happening. I have a 2015 Ford Escape with about 77,000 Km, I've had three axle valve leaks, a front engine cover leak, and a transmission leak. I've been told these are "known issues" and that's why Ford has a great warranty. Problem is my warranty is about to run out at 100,000 km and I'll be out of pocket for these repairs after that. When I ask what they are doing to fix this permanently they reiterate that it's a know issue and they can't predict what if any problems will come up in the future. I've even reached out to Ford service Canada and get an almost identical non-answer. I've owned several new cars over the past few years including an F150 and two Fusions, and I never had to do any maintenance on those other than regular servicing. More

Great product, out standing customer service. This is my forth Ford F-150. All previous ones came from Cam Clark Airdrie. It was recommended that I visit North Star. Glad I did! Found the truck I This is my forth Ford F-150. All previous ones came from Cam Clark Airdrie. It was recommended that I visit North Star. Glad I did! Found the truck I wanted and my salesman and sales manager were outstanding (they clearly raise the bar on customer service!). I had dealt with North Stars sevice dept before with great results. This is my dealership going forward. More

Prompt and efficient service The on line appointment process works well and they return your enquiry quickly with several options. Check in is quick and the vehicle was serviced i The on line appointment process works well and they return your enquiry quickly with several options. Check in is quick and the vehicle was serviced in less than 45 minutes. More

Repair side mirror I had to recently repair a side mirror on a 2014 Explorer. A service appointment was easily mde, the free shuttle service was used and the work was c I had to recently repair a side mirror on a 2014 Explorer. A service appointment was easily mde, the free shuttle service was used and the work was completed in a few hours. All good. More

Another Edge Lease From New Car sales, to finance, to delivery, to service, everyone at Crowfoot Northstar Ford made the process so easy and accommodating. I traded my From New Car sales, to finance, to delivery, to service, everyone at Crowfoot Northstar Ford made the process so easy and accommodating. I traded my existing Edge lease for a new Edge lease, and I felt like I got a good deal, and another beautiful car. The whole team was excellent!! I love my new Edge. More

Ford F150 Service What more can I say about Northstar service and Cassandra. Both have been excellent to deal with. Dropped off my truck early and got it back earlier What more can I say about Northstar service and Cassandra. Both have been excellent to deal with. Dropped off my truck early and got it back earlier than expected. I would recommend these guys for all your service requirements. Cassandra has been an absolute pleasure to deal with for the past 3 years I have been going there. More

Great service Great service, starting with the friendly Cassandra. I dropped my truck off early Am and it was done within a couple hours. Hourly rate is a little s Great service, starting with the friendly Cassandra. I dropped my truck off early Am and it was done within a couple hours. Hourly rate is a little steep, truck only has 50,000 km and the work that was needed in my opinion shouldn’t have already been an issue. More

Excellent customer and advisory services Advisory staff is awesome. Customer focused and provide appropriate service advice. It is very easy and quick to get the appointment. Highly recommend Advisory staff is awesome. Customer focused and provide appropriate service advice. It is very easy and quick to get the appointment. Highly recommended and reliable More