Northstar Ford Calgary

Overall experience was good. Involved minor body work & Warr I took in my car for minor body work. The scheduling was excellent. However, after the body work was complete a problem occurred with a module control I took in my car for minor body work. The scheduling was excellent. However, after the body work was complete a problem occurred with a module controlling some features. This was only discovered after I returned home with the car. I took the car back. The problem was analysed and determined to be a module that needed to be shipped from Ontario. The dealership quickly determined the schedule and being approx. a week provided a rental for my use. Once again the scheduling a excellent and the work performed solved the issue. This is my 5th car purchased from Northstar Ford. I give them repeat business for two reasons....the vehicles I bought were excellent as was the service I experienced. More

Very Impressed! This is the first time I've been to the dealership for service on my new Escape and the staff was extremely helpful and pleasant - both in the service This is the first time I've been to the dealership for service on my new Escape and the staff was extremely helpful and pleasant - both in the service area as well as in the showroom where I waited for my vehicle. More

Great service experience Great service from the time of booking my appointment for an oil change, to drop off and pick up. All staff are very friendly and accommodating. Great service from the time of booking my appointment for an oil change, to drop off and pick up. All staff are very friendly and accommodating. More

Service Cassandra was great to work with. Work was completed as discussed and on time. My only complaint is how expensive the labor is, although that's Calga Cassandra was great to work with. Work was completed as discussed and on time. My only complaint is how expensive the labor is, although that's Calgary for you! More

Just a pleasure to deal with knowledgable , friendly people I find the staff very professional and helpful. I didn't feel rushed even though it was very busy. It is always a pleasure to see a smiling helpful fa I find the staff very professional and helpful. I didn't feel rushed even though it was very busy. It is always a pleasure to see a smiling helpful face when you bring in your vehicle. I was kept informed and that means a lot to me More

kind explanation After oil change: When cold start, Dark grey exhaust gas and different smell. Poor mileage and tail gate issues. Fiona explained details as slow as po After oil change: When cold start, Dark grey exhaust gas and different smell. Poor mileage and tail gate issues. Fiona explained details as slow as possible for my understanding. English is my second language. Thanks, Fiona!!! More

Great Experience Awesome service, everybody was very professional. Overtime I need servicing at this dealership the service is better each time. Laine went above and Awesome service, everybody was very professional. Overtime I need servicing at this dealership the service is better each time. Laine went above and beyond to make my experience a positive one. More

2018 F150 Check Engine Light Check Engine Light came on while driving less than 4000km on new vehicle. OBDII codes were P0021 and P0316. meaning "Camshaft Position A Timing Over A Check Engine Light came on while driving less than 4000km on new vehicle. OBDII codes were P0021 and P0316. meaning "Camshaft Position A Timing Over Advanced" and possible "Engine Misfire on Startup". The vehicle was running well and only a reset and update of the PCM were done. Since this was not a critical repair the Check Engine Light should not have been used, a warning on the centre console display to have this checked at next service day would be adequate. There was no charge for the diagnostic - this time. This alarm caused a trip delay and cost me several dollars in loss of use of the vehicle, I am concerned what would be the consequence while on a road trip out of province, or out of warranty. Diagnostic costs of $200 + shop supplies could runup to $250 for the next alarm instead of a warning. Also it is poor performance to have a mechanical/electronic problem with less than 4000km on the vehicle. More

All was done in a speedy and professional way. Clutch replaced in 2013 Focus . The third Major Transmission repair in 3 years.Ford have extended the warranty on the Focus clutch by 100,000k. Clutch replaced in 2013 Focus . The third Major Transmission repair in 3 years.Ford have extended the warranty on the Focus clutch by 100,000k. More

F150 Check Light Cass got me in right away and the truck was ready in 3 hours. Diagnosed and repaired that morning, so I didn't have to wait all day. Cass got me in right away and the truck was ready in 3 hours. Diagnosed and repaired that morning, so I didn't have to wait all day. More