Northstar Ford Calgary

Rear Brakes Caliper Siezed Did some warranty work and tech ended up installing one of the rear pads backwards, metal plate towards rotor. Told service rep something was wrong Did some warranty work and tech ended up installing one of the rear pads backwards, metal plate towards rotor. Told service rep something was wrong and they insisted my Caliper was seized. I told the service rep that the calipers were not siezed and it was an error made by the tech on the pad install. After talking with the Damian Banick, he understood my frustration and replaced the rotors and pads. I am glad that the Service Center was able to realize their error and accept responsibility. More

Recall and a shaking issue Great service again ! In and out same day and all issues fixed . Check in was fast and easy and pick up was the same . Thanks Fiona and everyone else Great service again ! In and out same day and all issues fixed . Check in was fast and easy and pick up was the same . Thanks Fiona and everyone else that worked on my car . More

happy new customer New to the area, I brought in my Ford for some basic service and was very happy with the service team at Northstart Ford Calgary. Very helpful and pro New to the area, I brought in my Ford for some basic service and was very happy with the service team at Northstart Ford Calgary. Very helpful and professional. More

Excellent service center Brought our SUV to be detailed before selling it. The service was wonderful from start to finish. Even kept it inside overnight so it would dry becaus Brought our SUV to be detailed before selling it. The service was wonderful from start to finish. Even kept it inside overnight so it would dry because it was cold and there had been another snowstorm. Pricing is competitive too. More

Recall repair A recent recall for Ford Escapes was fixed quickly and efficiently by the friendly service staff at North Star. Highly recommend this dealership and s A recent recall for Ford Escapes was fixed quickly and efficiently by the friendly service staff at North Star. Highly recommend this dealership and service department. More

Cassandra was friendly, informative and efficient! The service time for my tire and oil change was quick and Cassandra came to get me once service was completed. The service time for my tire and oil change was quick and Cassandra came to get me once service was completed. More

Worst service I’ve had. The service advisor that I first chatted with when bringing my vehicle in was very rude and not helpful at all. I was promised items to be done and it The service advisor that I first chatted with when bringing my vehicle in was very rude and not helpful at all. I was promised items to be done and it did not happen yet I was charged for it. When I brought up the complaint I was told they would cut the cost in half yet they still didn’t do the promised work and had to pay because of excuses. This not the first time I have had a bad experience at NorthStar, it has been every time. I will not be purchasing a ford again due to the experience I have had here. I will not ever be back to this dealership. I have own all the major brands and have had great experiences with the others. This is a service industry and the level of expertise I received was rediculous. The mechanic’s comments for what might be wrong with my vehicle were very vague and did not go into any detail. The worst place to bring your vehicle. I will share my experience with everyone I know and will be adding my review to the google review. Horrible!! More

New vehicle. Great service New vehicle.Branden and the team were very helpful and kept me informed every step of the way on the build of my new Explorer. New vehicle.Branden and the team were very helpful and kept me informed every step of the way on the build of my new Explorer. More

Oil change ,tire fix Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced t Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced there. More

Fast, friendly, right They are efficient and get the job done the first time. We have never had to come back for faulty repairs and we always can get a time that works for They are efficient and get the job done the first time. We have never had to come back for faulty repairs and we always can get a time that works for us. They always give us what we need for the work done and nothing over what the car doesn't new. Catching any issues before they become issues. The dealer ship as a whole works like a well oiled machine and we're happy to keep coming back More