Northstar Ford Calgary

Frustrated Have had my 2018 F-150 in 5 times in the past 6 months, 3 times overnight. Needed timing chains replaced, massaging seat fixed and block heater rec Have had my 2018 F-150 in 5 times in the past 6 months, 3 times overnight. Needed timing chains replaced, massaging seat fixed and block heater recall fixed. Need it overnight to diagnose, wrong parts ordered, no parts in stock, bring it back in a few weeks... same runaround all the time. Have voiced my frustrations numerous times now, with no improvements made. Jennifer C tried her best to help me out, but ultimately the culture of the entire service department failed and will continue to fail. Asked for a call from the business manager a few weeks ago. Haven't heard from him, which doesn't surprise me. I know I won't. Will not be back. More

Beware -- service department scam Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak and fluid/filter change after noticing a few drips on the ground, and confirming with Fountain Tire and Jiffy Lube that it was leaking from near the bulkhead connector.. Received it back with "no leaks" reported on the form. Thought all was fine. Overnight it poured fluid all over the street where it was parked. Way worse than the original leak. Took it back to Northstar, and was told it was a seal inside the transmission, it wasn't their fault they missed it, and I'd have to pay to have the job done again. No exceptions, no reply from their management team when e-mailed. Be very wary of taking your vehicle here. I have 5 Fords and have been a long-time customer, and have never once felt screwed like I have with this dealer. More

Great service I drive in from Airdrie to have my new truck serviced at Northstar Ford. I always have a pleasant experience and the work is done right the first time I drive in from Airdrie to have my new truck serviced at Northstar Ford. I always have a pleasant experience and the work is done right the first time. I highly recommend this dealership as well as Cassandra Walker in service. They go they extra mile to make sure their customers leave happy. More

Rim got damaged Had an appointment for 8:30 am for seatbelt tentioner recall, and a Patch for a flat tire I had plugged. Vehicle wasn’t completed till 4:30. When I go Had an appointment for 8:30 am for seatbelt tentioner recall, and a Patch for a flat tire I had plugged. Vehicle wasn’t completed till 4:30. When I got the vehicle back there was scratch marks all the way around my 1 year old rim. I left a message for the service manager to call back and help rectify the issue but still hasn’t called back 4 days later. Really disappointed in the whole experience. Updated. Review. I did speak with Rob Meade, a really stand up professional guy. He was concerned and didn’t hesitate to help fix the issue. Update 2. Got my rim back from northstar ford and they didn’t fix the damage. I will not be dealing with Northstar Ford again... I initially walked into Northstar Ford to buy a used truck... when I started talking with them about the used truck I liked and they realized I wasn’t going to pay their inflated price they then said “sorry we forgot it’s already sold...” So I gave them my phone number and they said they would call me about a similar used truck... 3 months later they called me back and said sorry we couldnt find anything... I said thats too bad as I had walked into Cam Clark Ford in Airdrie and custom ordered a brand new F-150. Maybe thats why they didn’t treat my truck with professionalism? More