Northstar Ford Calgary

I had a great experience there. I highly recommend North Star Ford Calgary if you are looking to buy a vehicle. I bought a used vehicle from them and they are extremely courteous and I highly recommend North Star Ford Calgary if you are looking to buy a vehicle. I bought a used vehicle from them and they are extremely courteous and professional. Everyone that I dealt with from the salesman (Ahmed) to the finance manager (Mike) and then the delivery coordinator (Tanya) were great. The communication was superb and all of my questions have been answered promptly. Regarding the vehicle itself, it is in amazing condition and it got detailed before delivery. 5 stars. More

Hit and miss service Typically I had great experiences with Northstar Ford and was a loyal customer and would have happily stayed that way. My last service visit they for Typically I had great experiences with Northstar Ford and was a loyal customer and would have happily stayed that way. My last service visit they forgot to swap my winter wheels (half the reason it was in there and despite them being in the back of the truck), and upon picking up my truck I noticed a large horseshoe crack across my windshield. I went back inside to let them know and ask what my next steps were. The lady apologized and took some photos and assured me somebody would contact me within a day or two. A week goes by and no word, so I decide to call in, at which point I left 3 voicemails with the lady I spoke with (customer service representative no less) over the following week, with no response. Finally I get a hold of the customer service manager after letting them know I was receiving zero response. They promptly apologize and I fill them in and they agree to get back to me the next day, at which point they inform me they don’t cover window cracks from their service test drives and that I sign off on that in the fine print. They tell me they will see what they can do to replace it at a discount – which I appreciate and feel is fair. I follow up after no call back, am assured again they will get to it that day and that they forgot, and it has been no word since – happily forgotten. I understand these things happen, but aside from expecting a Ford service employee to drive my vehicle at least like I would if not more carefully than they would their own, I would have appreciated anybody being honest there was a 4 foot unmissable crack across my otherwise uncracked window before having to see it myself, or having any of the 3 people I talked with having any accountability to uphold the customer service they offered me. I accepted that I signed off on window cracks without reading the fine print, and am typically very forgiving and understanding but I will be taking my services elsewhere and further out of my own way after this experience, which has also contributed to me buying a non-Ford SUV instead of the Explorer from Northstar as I had planned. Typically had great service but only feels that way now when they are getting good business from you. More

Nice to have sales rep do the little extras Nicole and Chris were exceptional in locating the right vehicle for us. We were pleased when it arrived ahead of the time when promised. Nicole very Nicole and Chris were exceptional in locating the right vehicle for us. We were pleased when it arrived ahead of the time when promised. Nicole very familiar with features of the two vehicles we test-drove. Able to answer all questions easily. We would highly recommend her to others. The vehicle we originally settled on, turned out to be sold. Chris was able to provide us with two alternatives that met our criteria by the next day. The Ford rebate of $7500 certainly factored in our decision making. Sam handled the payment processes very smoothly. Tanya gave us a detailed orientation to our new Escape’s features. All staff indicated they were available if we had further questions - appreciated. Great service - thanks to all! More

We have purchased 10 vehicles over the past 5 years from Northstar. Clayton Rivet has always managed to make sure we have been happy customers Northstar. Clayton Rivet has always managed to make sure we have been happy customers More

Amazing! This employee is the best ever.. He is so professional and absolutely caring, great customer service! I would always work with him over anyone else! professional and absolutely caring, great customer service! I would always work with him over anyone else! More

Derrick Huck is awesome! I dropped by to look at a Ford I saw online. Derrick was very helpful in helping me to understand my options and then, really looked after me through I dropped by to look at a Ford I saw online. Derrick was very helpful in helping me to understand my options and then, really looked after me through the purchase process. Always felt he was working to do his best for me. Never once felt that I was being "managed". If you are looking for a Ford, I'd suggest asking for Derrick Huck. More

Frustrated Have had my 2018 F-150 in 5 times in the past 6 months, 3 times overnight. Needed timing chains replaced, massaging seat fixed and block heater rec Have had my 2018 F-150 in 5 times in the past 6 months, 3 times overnight. Needed timing chains replaced, massaging seat fixed and block heater recall fixed. Need it overnight to diagnose, wrong parts ordered, no parts in stock, bring it back in a few weeks... same runaround all the time. Have voiced my frustrations numerous times now, with no improvements made. Jennifer C tried her best to help me out, but ultimately the culture of the entire service department failed and will continue to fail. Asked for a call from the business manager a few weeks ago. Haven't heard from him, which doesn't surprise me. I know I won't. Will not be back. More