Northstar Ford Calgary

Over estimation of repair work I had my Ford escape diagnosed for transmission issues at this dealer. They billed me the diagnostic fee - fair enough, but then told me the repair bi I had my Ford escape diagnosed for transmission issues at this dealer. They billed me the diagnostic fee - fair enough, but then told me the repair bill for a new transmission was going to be $6675.95. I was shocked and so was my wife. The customer service woman who phone me and my wife was named Fiona and was one of the rudest off-handed people we had ever dealt with. We verified the $ amount individually as we thought this was too high. Fiona confirmed the $ amount. I then phoned around two transmission shops and one other Ford dealer who quoted me between $2300 and $2400 less than Northstar ford. So we had the vehicle towed at our expense to another dealer. Fiona then phoned the following day and spoke to my wife. Fiona asked my wife is we were going to buy a second hand or new vehicle. She said neither and said that we had the vehicle towed to another dealer for the repair work, Fiona then shouted 'you have taken the vehicle, but you have not paid for it". My wife told her to check her records and we had paid for it and that we were getting the work done at another dealership. My wife then put the phone down. Northstar Ford used to be Crowfoot ford where the staff were always friendly and helpful. This lot are rude and are nothing more than criminals. I have sent this same letter to Ford directly and the CAA as they are listed as a CAA service centre. More

you know buying the vehicle no problem having accessorys was ok so I bought a 2015 F350 to replace the 2001 F250 cause I'm towing a 13700 lbs trailer and tow a boat behind that weights 3500 lbs all went well ti ok so I bought a 2015 F350 to replace the 2001 F250 cause I'm towing a 13700 lbs trailer and tow a boat behind that weights 3500 lbs all went well till they put the 5th wheel hitch in. A 16000 lbs hitch was put in that's it. now I have to tear it out and put a 20000 lbs at my expense and they wont reimburse me anything because I didn't specify what I needed wouldn't you think I'm buying a F350 one should put something in so you can tow what the actual rating of the truck is . well nobody had the brains to contact me on what I needed but as long as they sold a truck that's all that matters I guess More

Perfect Experience I recently purchased a 2016 Explorer Limited which is my second vehicle that I purchased from the Northstar Group. First vehicle was a 2010 F150 from I recently purchased a 2016 Explorer Limited which is my second vehicle that I purchased from the Northstar Group. First vehicle was a 2010 F150 from their Fort Mac dealer. I've always had my vehicles serviced by them and have always had a consistently positive experience. More

trade in Wanted to do a trade in on an explorer, after researching the going rates for my vehical on Kijiji I went there to get their trade in value. After wa Wanted to do a trade in on an explorer, after researching the going rates for my vehical on Kijiji I went there to get their trade in value. After waiting for an hour to get the vehical assessment they came back with a price 9k lower than what was the average on Kijiji. Waste of time to deal with them and shows you exactly what they think of their own vehical line up. More

Service is terrible Worst service, and service manager is a joke would not bring my car back there again. Was dealing with service advisor Fiona and she is the most r Worst service, and service manager is a joke would not bring my car back there again. Was dealing with service advisor Fiona and she is the most rude human being alive and should be fired for the way she act when dealing with customers problems More

Bad repair and bad customer service We took our 2010 Ford Escape in to get the rear windows hinge on the hatch back repaired. We had it taped up with duct tape to hold the window in pl We took our 2010 Ford Escape in to get the rear windows hinge on the hatch back repaired. We had it taped up with duct tape to hold the window in place because the hinge let go two days before the appointment. After the repair was completed they called my wife and asked if she wanted them to clean off the tape and they would do if for anther 1/2 hour labour. She agreed. When she went to pick up the vehicle she paid and then went out and looked at the repair. The windows was badly, and I mean badly scratched to the point where there were deep gouges in the glass. She went back and talked to the service agent and he told her those were done with the plastic ice scrapper. She said that her husband (me) would be in contact with them because she did not see that as being possible. When she brought the vehicle home I freaked out when I saw it and immediately drove the vehicle back and spoke with the assistant service manager. He took some pictures. I told him that it was impossible for that to be done by an ice scrapper as they are plastic and made to be softer than glass (duh). I also told him that there must have been some thing on their workbench that may have scratched it during the repair process. He said that was not possible because they don't have a workbench!? Ok did they work on it on the ground and the cement floor scratched it? He said it was possible that detailing may have done it when they removed the tape. I left and he said he would call me one he had more information. We did not get a call back the next day so I called the assistant manager and left a message asking that the bring the vehicle back in an d replace the window. No call back. My wife then called the Manager of service and he said he would look into the issue. No call back. It has been a week now and this Ford Dealer is horrible. We are going to file a complaint to the better business bureau as these guys don't get it. I will never use this dealership again. More

NO Customer Service Went there Tuesday September 24, 2014 to turn my keys over for my SUV that was towed there. I was the victim of a horrific hit and run on the Sunday Went there Tuesday September 24, 2014 to turn my keys over for my SUV that was towed there. I was the victim of a horrific hit and run on the Sunday night. I knew my car was written off so I spoke to Chris Sando and decided on a 2011 Explorer with 30 000 km on it. Told him I was SOLD turns out it was sold sometime between that Tuesday and Friday. He called me on Monday, September 30th to tell me it was gone. When I asked how it was sold when I said I would take it, (I was waiting for the write off $) I was told I never put a deposit down. I was NEVER asked for one and I was in constant contact with him DAILY, including the Friday after the Explorer was sold. He didn't take kindly to me pointing out his neglect and he said "I'm in the business of selling cars not holding them." That's when I hung up the phone. More

CROOKED DEALERSHIP POLICY!!! When looking at trucks, DO NOT LEAVE A DEPOSIT UNLESS YOU FULLY INTEND TO PURCHASE!!! NO REFUND on deposits. They do not let you change your mind When looking at trucks, DO NOT LEAVE A DEPOSIT UNLESS YOU FULLY INTEND TO PURCHASE!!! NO REFUND on deposits. They do not let you change your mind and they like to sell you xxxx by trapping you into a contract. They distract you while you are trying to read the xxxx agreement. Called 15 dealerships in Alberta and no one but Northstar Ford has a NO REFUND POLICY!!! Stole 1000.00 from Me. More

Don't schedule appointment, if you don't have the part!!!! The service department scheduled an appointment so that I could get the left rear axle seal fixed. They had over 10 days to order the required part a The service department scheduled an appointment so that I could get the left rear axle seal fixed. They had over 10 days to order the required part and failed to do so. It took them almost 3 hours after I dropped my Escape off before they called to tell me they weren't prepared and that the part was back ordered and would take up to 4 weeks to arrive. What a waste of my time! Poor service for sure! More

Sales team goes above and beyond Dealt with Jack Chen at NorthStar and had a great experience; his professionalism and willingness to find out the answers to any questions I had was v Dealt with Jack Chen at NorthStar and had a great experience; his professionalism and willingness to find out the answers to any questions I had was very impressive and he was fantastic at making me feel like his number 1 priority. While I did not end up buying my ford vehicle from this dealership I would gladly send friends and family to Jack. When I had concerns and questions Jack wasn't able to answer his GM Greg stepped up and helped out and again showed a true drive for amazing customer satisfaction and resolved my concerns quickly and in a fashion that solidified my opinion of their shop. Having personally visited several other Ford dealerships in the Calgary North area I was very pleased with the treatment and respect Greg's team gave me. More