Northstar Ford Calgary

Little disappointed in the undercoating repair. Check in was swift and professional, light/battery check carried out. Scott was great had a rental lined up for me and Enterprise was there quickly. Check in was swift and professional, light/battery check carried out. Scott was great had a rental lined up for me and Enterprise was there quickly. Was givend an up date at 15:00 regarding the rear wheel well undercoating that I had asked to have looked at, truck would need to say over night not a problem. Called the next day at 15:00 to see if it was ready got voice mail at Scott's extension but someone called back shortly and said it was ready. Went in to gather the paperwork and sign off on the work, here is were i have an issue, one should be able to look at the work accomplished prior to signing off on it, i would have not signed off on the rear wheel well undercoating fix! The original application was nice and neat no over spray on items that don't require undercoating ie shock absorbers, leaf springs etc. The touch up i requested consists of everything in the wheel well being sprayed shocks, springs axle etc. I have to bring the truck back in a few days to have the speedometer replace and i really want the wheel wells cleaned up at that time. The staff is great looked after me with courtesy and professionalism, just the end product was disappointing and i hope it can be made right on my next visit. Regards Scott Daniel More

Service well done and with a smile! I had slid into a curb quite hard and damaged my front wheel (fortunately it was a winter wheel). I asked them to check the alignment and also for any I had slid into a curb quite hard and damaged my front wheel (fortunately it was a winter wheel). I asked them to check the alignment and also for any front end damage. They had to redo the alignment, but they also said there was NO front end damage. I know that some shops would have taken advantage of the situation and suggested repairs that were not necessary. They even came in under budget for the replacement wheel! Northstar Ford Service has impressed me right from the first time I visited them and I will continue getting my Ford serviced by them. The staff are friendly, polite and courteous and take the time to make sure they have clearly explained the proposed work. Nice people! More

Regular Ford Service Appointment Hassel free service appointment booking. Was in and out within a matter of minutes for both the vehicle drop off and pick up even though was rather bu Hassel free service appointment booking. Was in and out within a matter of minutes for both the vehicle drop off and pick up even though was rather busy the morning of my last appointment. Was provided with a no pressure recommended additional services and was not further pushed when declined at this appointment. Fiona definitely ensured that the service was thoroughly explained and that all my needs where taken care of. More

Fiona's the Best! Once again another great experience with Fiona at Northstar Ford. My Focus needed some servicing and Fiona was incredibly patient in explaining the pr Once again another great experience with Fiona at Northstar Ford. My Focus needed some servicing and Fiona was incredibly patient in explaining the process to me and in keeping me updated on the progress throughout the day. I came to pick up my vehicle knowing exactly what had been worked on and exactly what it was going to cost. Thanks again, Fiona! More

phenomenal! My experience this time visiting north star ford was awesome! The guy who helped me was super nice and outlined everything for me very clearly, and th My experience this time visiting north star ford was awesome! The guy who helped me was super nice and outlined everything for me very clearly, and they were finished with my vehicle right when they said they would be. Super friendly people! More

leak never been fixed Mar 5 - requested to fix leak, replaced coolant hose, etc. still leaking , spent $400-$500. Mar 14 -replaced coolant hose/? spend another $400+ stil Mar 5 - requested to fix leak, replaced coolant hose, etc. still leaking , spent $400-$500. Mar 14 -replaced coolant hose/? spend another $400+ still leaking. paid similar service for nothing. Why it was not fixed the first time? Was the hose/line replaced actually damaged (I guess not)? Why is it still leaking after 2 "repairs", parts replacement, testings and spending so much money? is this actually parts wear and tear or design issue? My brand new purchased F150 is only 3 yrs and 8 months, 47K kms, not ever used to tow or haul, well maintained and already having troubles. Geee... it's slight used. I can say it's showing some parts quality defects as young as it is and will cause more in the future. Reason I ask is that I have an SUV bought brand new from Nissan which is now 11 years old but never had a leak under the hood. same as my 11 year old Honda Accord. Qualification on recommending this service center: response is based on frustration on unresolved leak despite two visits and spending too much money. More

Computer scan service lights and gas tank light guilty of work for the price per hour,I was really happy with the new guy in service he referred me to enterprise f service lights and gas tank light guilty of work for the price per hour,I was really happy with the new guy in service he referred me to enterprise for a car rental and informed me what was wrong and didn't beat around the bush thk More

Scheduled Service Mitch was very courteous and had my vehicle done before scheduled. He even gave me a call when completed. I would recommend his customer service to Mitch was very courteous and had my vehicle done before scheduled. He even gave me a call when completed. I would recommend his customer service to anyone. More

Friendly and professional Had a problem and the service department gave it top priority and had the car repaired in a few hours. Everyone involved were friendly and profession Had a problem and the service department gave it top priority and had the car repaired in a few hours. Everyone involved were friendly and professional. More

Belly Pan on 2012 F150 needed replacement. Service person was very helpful; courteous & professional - as per all my visits to this dealership so far. The belly plan on my 2012 - F150 (920 Service person was very helpful; courteous & professional - as per all my visits to this dealership so far. The belly plan on my 2012 - F150 (92000 k) had started to part from my truck on a recent trip in Edmonton. I was disappointed with my truck as it has never been off road or driven in any rough areas ( both drivers - my wife & I are retirees - don't go off road) and the truck had only been serviced at Ford dealers. I had hoped that the work would be covered by my extended warranty or maintenance agreement but it wasn't. More