Northstar Ford Calgary

booking appointment Overall I had a very good experience at the dealership for regular oil change. I asked the services advisor if I can pick up my vehicle early although Overall I had a very good experience at the dealership for regular oil change. I asked the services advisor if I can pick up my vehicle early although they only can commit by 5pm, but advisor tried to help me. I got my vehicle by 2:45pm which enable me to pick up kids from school. Thank you! The only issue I had was the communication for booking appointment. I filled out form online requesting a service appointment, shortly I received a email which gives me a few options and ask me to reply with my preferred time. he email also said once I reply the preferred time, they will confirm for me. However, I have not received confirmation a few days after I replied that email, so I called their office, but the lady received my call said she cannot see any information about my appointment, she has to book me in about two weeks. I was disappointed but no choice, so booked a time. one day before the original date I requested in my email, I received a call from them to remind me for service the next day. apparently, there was communication issue here. hopefully they can re-visit their booking protocol and improve that. More

Recall Were prompt and kept to times. Managed my expectations well. Did the recall work as required. The vehicle has 2 problems as well, which occur from ti Were prompt and kept to times. Managed my expectations well. Did the recall work as required. The vehicle has 2 problems as well, which occur from time to time and obviously difficult to replicate when showing a service adviser. I almost get the impression that they'd like me to believe that there isn't really any problem with the vehicle at all and that it may be only in my head. More

Amazing! They worked super hard to find me a new vehicle, they kept me informed regularly. Over all this was a great experience dealing with them! They worked super hard to find me a new vehicle, they kept me informed regularly. Over all this was a great experience dealing with them! More

Best service l ever had at a dealer. They completed work that should have been caught at the Peace River Ford dealership.(brakes).l have the maintenance package so it should have been don They completed work that should have been caught at the Peace River Ford dealership.(brakes).l have the maintenance package so it should have been done. I even indicated that l had some brake issues. More

Friendly, fast. Friendly, fast. And because my car is running smoothly, I presume that the service was done expertly and efficiently. I keep coming to this dealersh Friendly, fast. And because my car is running smoothly, I presume that the service was done expertly and efficiently. I keep coming to this dealership for every regular & scheduled service. More

Great Service I always bring my car to Northstar because service is great and the prices are competitive. The staff are friendly and keep me informed about what th I always bring my car to Northstar because service is great and the prices are competitive. The staff are friendly and keep me informed about what things are going to cost and when to pick up my vehicle. More

Above and Beyond When I had my regular 6 month inspection & my winter tires on, on Oct 1, it was suggested that I have a warranty inspection because the warranty ran o When I had my regular 6 month inspection & my winter tires on, on Oct 1, it was suggested that I have a warranty inspection because the warranty ran out at the end of the month. I was trying to have my car sorted before knee surgery on the 3rd. The full inspection indicated that the right control arm was faulty and needed correction. This issue was fixed last week at no cost to me. As I couldn't drive, I requested to have it dropped off at my house and Cassandra and the "lot guy" did this as a big favor to me and my husband who was at work. I don't expect "above and beyond" service every time but it sure helped us out during a stressful time. ( I normally take the shuttle and that's great too! ) Thanks to all! More

great service sales and service very good, kevin was great to deal with, and brittany took care of our 2014 escape which we brought in for service sales and service very good, kevin was great to deal with, and brittany took care of our 2014 escape which we brought in for service More

Perfect Just Awsum Caring attitude Good value for what was performed Punctual , ready when stated Friendly , easy to speak with on the phone and in person Just Awsum Caring attitude Good value for what was performed Punctual , ready when stated Friendly , easy to speak with on the phone and in person More