Northside Toyota

very very poor no stars deserved Had bought a 2008 tacoma from them brought in multiple times stating the shocks were gone and the rear end didnt feel right. Got told each time thats Had bought a 2008 tacoma from them brought in multiple times stating the shocks were gone and the rear end didnt feel right. Got told each time thats how they ride it was fine. Finally my husband got the truck in the air the shocks were gone and leaf spring broken in multiple spots. Brought the truck back and it magically over the 30 days of them caring and tried saying they had no record of me bringing it in and that I broke it putting a snowmachine in my truck. Not happy. Also went in and brought my mother in laws car in for an oil change the person who checks you in looked and sounded like they could care less about being there. They also had broken her bug deflector last time it was in and said theyd replace it. Well magically they had no record of it in the system. Service guy argued that and then said read fine print we arent responsible for damage. In the end I got the bug deflector. As me and my husband were waiting on the car he asked a sales man about one of the trucks inside and simply said oh they went down in price sales guy huffed and rolled his eyes then rudly said their always that cheap. My husband brushed it off and asked if he could look at the truck. Well if your buying it , maybe i am id like to look at it. Well im to busy to deal with you.. Never dealing with them again nor will my family. Service will be done else where and purchases else where as well. Really disgusted with the staff. More

Terrible customer service Many sales persons that are very attentive and easily accessible until you are a customer then good luck getting a hold of someone if you have questio Many sales persons that are very attentive and easily accessible until you are a customer then good luck getting a hold of someone if you have questions once you've made a purchase. Had many miscommunication issues with finance and them processing papers wrong. Have left multiple voice mails and have not returned any of my calls. More

Bought a 2012 Camry new and a used 2001 4 Runner the same day. They had no time for us to do the delivery of Camry, substandard workmanship on install of heated seats.. 4 Runner had new fuel neck installed, day. They had no time for us to do the delivery of Camry, substandard workmanship on install of heated seats.. 4 Runner had new fuel neck installed, have had a code for fuel cap since purchase, tried new cap, still getting same code. 5000 km on Camry, flat tire, called Northside and was informed they could not help us....... Very poor customer service, very poor treatment of there own employees.. We will never set foot in place again, a shame really because Toyota is such a quality vehicle...... More