Northland Nissan

Robbie has been the best sales representative that we have had . Robbie has gone above and beyond for us. Excellent customer service , I would absolutely recommend Robbie to anyone buying a vehicle. have had . Robbie has gone above and beyond for us. Excellent customer service , I would absolutely recommend Robbie to anyone buying a vehicle. More

The service department is excellent and I have told the Service manager that I believe that he and his department are the only ones with ethics at the dealership. When I purchased my vehicle, I was direct Service manager that I believe that he and his department are the only ones with ethics at the dealership. When I purchased my vehicle, I was directly lied to by the Sales Manager. I was told that there was a gas tax that the governemnt required them to charge that was $96. I asked him if he was charging me $96 for a tankof gas and he respinded that he was not; that it a tax he was required to charge by the government. It took me 3 months to confirm with government officials that was no such tax and only then did he admit that the charge was for a tank of gas. For me, it is not the $96; it is the principle (or the lack of principles). How do you trust that person (dealership) again? He also slipped in a tire/rim insurance onto the price without any prior discussion. It was only when I questioned the final price that he admitted that he had added it in. So when I think of the sales department, I think of deception and dishonesty. I don't know if the General Manager promotes or just condones this type of behavior. In either case the result is the same. When I discussed this issue with him, he responded that this sales manger brings in more business than any other did. The service department is wonderful; it's a joy to talk with them. They are straightforward, honest and competent. Their rates are high - but then they are a dealership. More